My Black Friday packages haven’t arrived yet. What should I do?

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2 years ago5 min read

Waiting for a package can be frustrating for most consumers. When, however, the consumer had been waiting for the sales period to buy a well-desired product, waiting can become nerve racking. If you are one of the many consumers experiencing a delayed delivery of a long-awaited Black Friday’s purchase, this article will come in handy.

What is Black Friday?

It started as a consumerism tradition in America but has now become popular in the rest of the world, including Europe. Black Friday is the unofficial name of the day that follows the Thanksgiving Day in the United States; however, it is known for the extreme promotional sales that retailers offer on that specific day.

We have all seen images from Black Friday on TV, on the Internet or even with our own eyes. In big cities, consumers often form huge lines outside shopping centers, waiting for the main entrance to open. That often happens in the wee hours of the morning. Sales-thirsty consumers roam the isles, searching for the biggest deal. Sometimes, they fight over a pair of shoes or a big-screen TV.

And that is one of the main reason why many people now opt for online shopping on Black Friday. However, many of them experience prolonged delays in receiving their Black Friday packages.


In a nutshell:

  • “Black Friday” is the fourth Friday of November;
  • Is one of the busiest shopping days of the year;
  • Retailers offer extreme promotional sales;
  • Many shoppers opt for online shopping to avoid the fuss;
  • Consumers often report prolonged shipping delays.

Why Black Friday deliveries are often delayed?

The reason why Black Friday delivery delays are so often is quite simple. Black Friday is considered to be one of the busiest shopping days of the year – both in physical and in online stores. Retailers experience a huge influx in sales in just one day, which, in turn, makes it impossible to manage all the orders in a timely manner.

Of course, retailers are not the only ones facing such problems. Logistics companies, which are actually in charge of delivering the Black Friday packages, have to deal with an enormous amount of shipments. Unfortunately, courier drivers do not own flying reindeer sleighs like Santa Claus. They are facing different problems, such as traffic jams and extreme weather conditions, while some of the delivery addresses might be hard to reach. At the same time, they are required to deliver a much bigger amount of packages. Other issues, such as a limited storage space in warehouses can also lead to shipping delays.

Reasons for Black Friday shipping delays:

  • Huge influx in sales during Black Friday;
  • Retailers cannot always manage all orders in a timely manner;
  • Warehouses might have limited storage space;
  • Logistics companies are required to deliver an abnormally large amount of shipments.

Keep in mind that other reasons, unrelated to the Black Friday sales period, may apply. For example, you might have inserted the wrong address or package had to be redirected.

parcel delivery delay

Other reasons for a delayed delivery:

  • Misspelled, incomplete or outdated address on the package;
  • False information on the order form (wrong postal code etc.);
  • Package had to be redirected (e.g. change of delivery address);
  • Customs delays;
  • Undeliverable packages (e.g. suspicious items found during scanning);
  • Failed delivery attempts (the recipient was not at home etc.).

*You can learn more about the general reasons for a delayed delivery in our dedicated blog.

I am not expecting a Black Friday package. However, the parcel I’ve sent is delayed.

You might have not indulged in online shopping yourself on Black Friday but you may have sent a package at that same day. Unfortunately, this could lead to a delayed delivery of your package as well. As we mentioned earlier, Black Friday can put a strain on logistics providers. Of course, you cannot avoid sending items on sales periods. However, you could try booking the shipping service a few days before Black Friday if you want to avoid the fuss and have your items delivered on time.

What to do when Black Friday packages are delivered with delayed:

The first thing you should do when a package is delayed for more than 2 to 3 days after the estimated delivery day, is to contact the retailer’s or logistics company’s customer support team. The retailer should be contacted only if your package has not been shipped yet. If your purchase has already been released for shipping, you should contact the logistics provider that is in charge of transporting your items. They will be able to inform you about the reasons for the delay and whether you should provide them with any additional information and/or documents.

  • Contact the retailer, if the shipment has not been released for shipping.
  • Contact the logistics provider, if the shipment is on its way but delayed.

*If you are not waiting for a purchase but you are the one sending a package to someone, you can directly contact the logistics company that you hired to perform the service. If you have booked the service through a broker, like Eurosender, you should contact their customer support team. Are you one of our clients and you happen to experience any delays with your shipment? Feel free to contact us!

Last modified:October 19, 2018

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Marialena Perpiraki
Marialena is a content creator and team lead at Eurosender. Her goal is to help customers understand logistics, by creating content in Greek and English that is informative, accurate and easy to understand.
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