It often happens that customers need to change the delivery date or the delivery address. Usually, they need to change the order details when some unpredictable situations occur or notice that they made some mistakes while filling in the order form. If you ever needed to change pick up or delivery address after you booked a shipping service, you know that this is not always the simplest thing to do, but still, some details can be changed after the order was already placed.
Can I change the delivery address and date with Eurosender?
Yes, you can change the delivery address and pick-up details if you have booked shipping on our platform. If you have added the option for flexible changes when you were initially purchasing the service, you can do it free of charge until one day before the scheduled shipping.
In cases that you haven’t purchased the flexible changes option, you will have to pay additional surcharges for changes with the order. In case you need need to change the collection or delivery details you need to contact us.
Changing the delivery address with courier companies
Have you booked a service with DHL, FedEx, UPS, DPD or other courier companies? Here are some general insights about changing delivery addresses.
Almost all courier companies allow changes on the delivery address and pick-up address (and date) after an order is placed. With some, you might be able to make the changes yourself in your customer account and with other companies, you will have to contact them and require the change in the delivery address.
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Can I change the delivery address after the order is shipped?
Unfortunately, after your order is shipped, you cannot request further address changes in most cases. This means that the courier driver collected the parcel and is in transit. You may be lucky to request another nearby delivery location once the courier driver has attempted to deliver the box, but no one was present at the location. In this case, you may receive a call, or you will be left with a note with further instructions.
Changing the delivery address and date after a delivery attempt
If the delivery resulted in a failed attempt, in most cases, the courier driver would try to deliver the package to the package to the same address the next day. In some cases, the driver may call you or leave a note where you can request where you want the package to be delivered.
Bear in mind that to receive the package to a new address, you must follow the directions provided by the courier.
Can I change the delivery date?
With most courier companies, the delivery date is an estimate, and they cannot guarantee that a delivery will occur on a specific day. This is why you can usually request to modify the collection date and not the delivery date.
Things to consider when changing the details of your order
- Changing the delivery date or address could cause delays. If you change the delivery address after the order was already submitted to the courier service provider, the pick-up of your parcel will most probably be postponed. This happens because the new data has to be processed again. Also, since the courier drivers follow a pre-determined route, last-minute modifications of their schedule may not be possible.
- Changing pick-up, delivery address or dates can incur additional costs. The courier service may apply surcharges, depending on the type of service you have selected and the time of requesting a change.
- If you are not looking to change the delivery date but cancel the order, you may not be entitled to reimbursement. You should check this in more detail with the chosen courier company.
- Always double-check the information you insert when you are booking a shipping service. Sometimes, people need to change the delivery address because they wrote the wrong postal code or apartment number. Many of these changes could result in additional surcharges.