It may seem that the work performed by the courier companies resembles a black box or an equation with many unknown variables. Sending or receiving a package is common for individuals and businesses that use delivery services. However, courier providers also need to manage other daily operations to ensure safe and on-time delivery to the place of destination. Logistics companies do not usually check the package content, but customers and businesses should be aware that confiscation of packages may take place under certain circumstances.
What are the reasons for a confiscated parcel?
Before any shipment takes place, the estimated delivery date is calculated. Based on this, you expect a parcel to arrive to the specified address. Most courier companies suggest that you should not wait longer than 7 business days to submit a search request or file a claim in case your shipment is still in progress. In fact, there are many different aspects associated with a delayed delivery, some of which are directly related to a confiscated parcel. The points below cover the major reasons for any slowdown in the shipment process.
- Wrong address. When a courier attempts to deliver a package to the receiver, a misspelt or incorrect address might induce confusion so that additional clarifications are essential.
- Redirected parcel. Depending on the circumstances, the final destination of a package could be changed. In such cases, the estimated delivery time is prolonged.
- Weather conditions, emergencies, maintenance work. Such conditions as heavy snowfalls or road construction usually affect the shipment period and fall beyond the control of logistics companies.
- Technical issues. We live in the world that is highly dependent on technological advancements, Thus, any disruptions in automated systems cause delays in shipment. Courier companies inform their customers about such impairments with the help of notifications indicating changes in the estimated delivery date.
- Human factor. People do make mistakes, but a timely search request or query will certainly accelerate a resolution of your issue.
- Customs control. The international shipment, especially when it comes to sending goods outside of the EU, involves obligatory checking procedures. They might result in seized packages at customs control. Missing paperwork and prohibited items are the most prevailing causes for parcels being confiscated. Furthermore, international shipments obligatory require a commercial invoice. It comprises such details as item description and value, contact information, and export date.
- Courier company control. Logistics providers tend to scan packages at the storehouse for safety reasons. At this stage, they detect undeliverable items if those are damaged, look suspicious, have inappropriate packaging, or indicate unpleasant odour and leakage signs. The inspection may end up in such scenarios as a confiscated parcel, elimination of prohibited things, or return shipment. Depending on the nature and the stuffing of the sized package, the courier company may completely destroy or process the items at its disposal.
Recommendations on how to prevent the confiscation of packages
The following pieces of advice would guide you on how to avoid a sized packages phenomenon:
- Make sure you have a correct tracking number. Leading logistics providers indicate the tracking code and grant convenient user tools that allow tracing your package. By checking the detailed information regarding the shipment and its current status, you will be aware of its progress.
- Check if your shipment is at the customs. International shipment usually implies a thorough check at the customs control upon necessity. In case an officer finds out that some documentation is missing, restricted items are sent, or tax charges are needed, an additional inspection would be scheduled. In this case, you should contact the courier company to find out what actions to take in further.
- Avoid shipping prohibited items. Most logistics providers have necessary instructions about shipping goods. You can also contact Eurosender shipping professionals for the consultation in order to prevent the confiscation of packages in future. Our experts are aware of with all shipping regulations and legislative procedures, so they will be happy to advise you on the issue.
Last modified: January 31, 2019