What Causes a Delayed Delivery?7 min read


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It might have happened to you in the past that your package was not delivered on time. In this article, we are going to cover the causes of delayed delivery, as well as the reasons why some packages do not reach their destination.

Millions of packages are delivered across the globe every single day. For all domestic and international routes, courier companies have depots where different-sized shipments are stored and sorted both mechanically and manually. Whatever the level of automation, the human factor is still involved. Thus, the risk of mistakes still exists.

If you have booked shipping during the Coronavirus outbreak, delays can occur. Courier drivers do the best they can, however, border checks have increased and that may affect the estimated delivery time. Have you not yet booked shipping as you were not sure if couriers operate during COVID-19? Courier drivers still do deliver packages to any area, whether less or more affected.

How can I check if anything is wrong, in case my package is delayed?

To follow the progress of your parcels, make sure you check the tracking system of the courier company. In case you notice any unusual status, we recommend you to contact the courier company to be able to remedy the delayed delivery situation as soon as possible.

When booking courier services with Eurosender, you receive information about the approximate time of delivery. Therefore, you will know when to expect the package to reach its destination. You can also use our tracking tool system to know in advance whether a delay is likely to happen.

If you have questions related to your shipping booked through the Eurosender shipping platform, contact our multilingual Customer Support Team. Our logistics experts will gladly help you solve any issue.


What are the reasons for delayed delivery?

The most common factors leading to delayed delivery are the following:

  • Misspelt, incomplete or outdated address – when the courier driver fails to deliver the package to an address which is difficult to find, a new delivery attempt will not be made unless the customer provides all the necessary details. The courier usually leaves a note for the client.

! When booking shipping services via Eurosender, always check the confirmation e-mail, which contains all the order details. If your street name has recently been changed and you haven’t received any mail there yet, you should also indicate the old name of the street (if there is enough space) in the order form or contact our Support Team to notify us of these changes.

  • Failed delivery attempts – courier drivers have a big number of packages that they need to deliver and collect daily. If the recipient is not present at the indicated delivery address, the delivery attempt is deemed unsuccessful. In most cases, the courier cannot return to this address on the same day. Moreover, he cannot wait for the shipper or the recipient for too long, because it will translate into delays in shipping other packages.

! Courier companies usually make 2 or 3 attempts to deliver the package, but on different days. If nobody is present at the address when the courier driver arrives, he will try to deliver the package again the next working day. After these attempts, the package will most likely be stored in the courier’s warehouse for 5-7 days and the customer can pick it up directly from there.

  • Incorrectly completed order form –a postal code written in the street number field or vice-versa, the city name written in the street name field or a field left blank can also cause delayed delivery;

! You need to be attentive when filling in the order form for booking shipping services through intermediate booking platforms. Their order forms are general ones. It helps these platforms encompass all the requirements of different courier companies. Even though for some courier companies, a field left empty does not impede the order processing, it may be difficult for other logistics providers to enter the request in their system.

  • Package redirection – if you decide to change the delivery address after the delivery service has been confirmed and the information has been entered into the system, a redirection may lead to delayed delivery. Even if the new address is very close to the initial one, the information still has to be reprocessed by the courier company’s system;
  • Delay caused by customs – this situation is encountered when the necessary documents are filled incorrectly or are missing;
  • Difficult access to the property – sometimes, the courier needs an access code to enter the building. Make sure you provide this information when placing the order, otherwise, the courier will leave and a new delivery attempt will be scheduled for another date;
  • Unclear writing due to bad printing quality – low pixels or grey ink can make the label hard to read and hard to be scanned. After trying to decode it, the courier might just return it to the shipper;
  • No doorbell: courier companies have strict rules regarding the delivery process, and ringing the doorbell is one of them. The person who receives a parcel must sign a confirmation document. Given that the drivers are not obliged to contact the shipper by phone, the absence of the doorbell is one of the frequent reasons behind delayed deliveries, as the courier will not just leave the parcel at your doorstep;
  • Marked as undeliverable – when the packages reach the first depot, they are scanned. If the courier company’s employees suspect that they contain restricted items (lithium batteries, etc), the parcels are marked as undeliverable;
  • Weather conditions – sometimes, unforeseen situations that are beyond the carrier’s control can affect the delivery time. Bad weather can block the roads or slow down the transit and cause a delayed delivery;
  • Strikes – in some countries (e.g. France), the logistics sector is particularly affected by this social event;
  • The delivery address is a Postal Office – no courier companies pick-up or deliver packages to a P.O. box, so make sure you write a street address;
  • Refused by the recipient – this happens when the recipient has not been informed about the fact that he/she should expect to receive a package. Make sure you inform the recipient in advance;
  • Temporary technical issues – under such circumstances, customers are notified of the problem and are given a new delivery time estimate;
  • Maintenance works – even though it is not a common reason, maintenance works around the building or in the building might be an obstacle for timely delivery;
  • Protective pets – dogs are very loyal and protective of their own territory, that is why you have to make sure your doorbell works properly and you hear it even though the dog might bark loudly;
  • Courier drivers have a prescheduled route – the time when your package gets delivered depends on whether your address is at the beginning or at the end of his route. Most courier drivers usually work from 9 a.m. to 6 p.m. You should always bear in mind that delayed delivery often occurs during peak seasons, such as winter or summer holidays. Given a great number of packages, the driver might arrive after 6 p.m.

If the items are addressed to you, but you were not the person having booked the courier services, you should contact the sender and ask for the tracking number. If you have booked your shipping via Eurosender platform, we will gladly help you solve any issues that may arise during the delivery process.

Last modified: April 9, 2020

2 Responses to " What Causes a Delayed Delivery? "

  1. I recieved word by email from sports direct that my parcel had been processed and delivered to hermes then I went on tracker for my parcel 9208093015480182 said parcel was on it’s way that was Saturday 25th april I’ve checked since then keeps coming up parcel delayed be up and running in 24 hours still haven’t had a email or contact to say why this is now 4th of may could you please look into this thankyou

    • Marcela Neves says:

      Dear Keith,

      Due to the current situation of COVID-19 many parcels have been delayed, once Governments set the restriction of movement in many locations. Is much alike that your problem is happening because of it. But for in-depth information about your case, send an email to help@eurosender.com. Consider also contacting Sports direct, and Hermes once could be only a problem in communication.

      Hope your situation will be solved soon,
      Best Regards.

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