How to Cancel a Parcel Delivery4 min read
Cancel parcel delivery
Monika Keleshovska

Cancelling an order with Eurosender: how it works

Have you changed your mind about receiving a parcel and now want to cancel the delivery? When it comes to cancelling your order with Eurosender, timing is crucial. There are certain instances where you can stop the courier delivery free of charge. But, there are also situations where cancelling the delivery is no longer possible.

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Until when can I cancel a parcel collection or delivery?

There are three situations in which you can still cancel your Eurosender order free of charge:

  1. Order not confirmed: Cancellation is possible if the order is not confirmed for collection by the courier, even if it is paid or pending payment. If you decide not to use the parcel delivery service anymore, please contact us as soon as possible to cancel your order.
  2. Flexible booking: We provide the option to add “Flexible booking” to your order. This allows you the freedom to not only cancel your Eurosender order but also to rebook or get a refund if you no longer need the service. Remember to request the cancellation prior to the scheduled parcel collection.
  3. Uncollected business shipments: Registered business users have the flexibility to cancel or rebook shipping orders up until the collection itself, ensuring greater convenience and control. Create a business account to avail of this option.

Please note that the information above applies specifically to our Document, Package, and Pallet services. If you have any questions about cancelling Van, Truck, or Custom offer services, please contact our customer support team.

What is Flexible booking?

We are pleased to offer our customers the option to add Flexible booking to their order. With Flexible booking, you can make changes to the details of your initial order. This includes:

  • Adjusting the collection date
  • Modifying the pick-up and delivery address
  • Correcting any mistakes in the order form

Please note that changes to the country of pick-up and delivery are not allowed as the prices vary depending on the shipping route.

During the order process, Flexible booking is available to all customers. It is important to remember that the Flexible booking fee is non-refundable.

How do I cancel my Eurosender order?

If your order has not yet been confirmed by the courier or if you have purchased Flexible booking and wish to cancel the parcel shipment before collection, please get in touch with us.
You can contact us through the chat, phone, or online contact form. Remember, it is recommended to cancel as early as possible.
Cancellation will not be possible in the following cases:

  • Your order is confirmed, but you have not purchased Flexible booking.
  • You have received an order tracking number via email.
  • You have received a shipping label via email (only applicable to some services).

Eurosender is here to provide any necessary support, and our team of experts will represent you during the cancellation process with the selected logistics company.

Eurosender cancellation policy

What are the reasons to stop a courier delivery?

There are numerous reasons why you might want to cancel the parcel delivery or parcel collection. These are the most common:

  1. Change of plans: The sender or recipient may have a change of plans that makes the delivery unnecessary or inconvenient.
  2. Incorrect information: If there is a mistake in the delivery address, contact information, or package details, the sender may want to cancel or postpone the delivery service to correct the information.
  3. Delay or urgency: If the delivery is taking longer than anticipated or if there is a sudden urgent need to retrieve the package, the sender or recipient may decide to cancel the delivery service and look for alternative options.
  4. Package no longer needed: The sender may find that the parcel or its contents are no longer required, leading them to want to cancel the parcel delivery service.

It is important to be aware of the specific terms and conditions of the courier service provider regarding cancellation policies and any potential fees or refund options.

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Still have questions?

Check our delivery guides for more information.