The last mile delivery in logistics is the final step of the transport. The logistical process of delivering a shipment is long and critical, from dispatch until the order reaches its destination. And the last mile refers exactly to the transport of goods that leave the distribution centre to the final destination, that is, for both B2B and B2C.
However, last mile deliveries have some difficulties that impact delivery logistics, such as:
|Last mile delivery costs||Customer monitoring||Customers delivery guidelines||Competence in last mile delivery|
|The last mile in logistics represents one of the shortest and most costly steps for companies. It can impact 20%, 30% or even greater than 50% of the total transport costs.||The tracking code alone is no longer sufficient for customers. They expect real-time follow-up and full transparency during the whole process of transporting.||A major problem with Last-Mile concerns the customer’s delivery guidelines. A smooth last mile requires direct communication between customer and delivery person, avoiding conflict of information.||Deliver the order to the right place, to the right person at the right time, even on the same day. These are some of the biggest last mile delivery challenges; since the delivery also depends on aspects external to the company, such as traffic and road conditions.|
There is no point in having all the transport phases before the last mile faster and more efficient, if the final delivery to the consumer is delayed, poorly executed, and bringing no satisfaction to the customer. That is why it is so important to know how to improve last mile delivery.
Some measures can be taken to decrease last mile delivery costs and optimize the customer experience.
We’ve listed some last mile delivery logistics solutions:
Eurosender is your greatest ally when it comes to optimizing your last mile delivery. For each last mile delivery challenge presented, we offer the solution.
The last mile is the watershed between good and bad logistics service. It is in the last mile that the company will be able to show the quality of the service and how it is committed to a well-made delivery and within the stipulated deadline.
That is why this last phase is so crucial, as it dictates the customer’s experience with the company. It is where the delivery time and conditions in which the order arrived are evaluated. These aspects are definitive in terms of loyalty, meaning that based on them, the client will or will not resort to your services again.
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