In the world of logistics, a misdelivered package is not a common incident, but it might happen every once in a while. There are times that the courier company might deliver a package to another address than what is written on the shipping label but, there are also times that you wrote wrong information on the shipping label. What do to in such cases?
Such cases have happened with courier companies like FedEx, UPS, DHL or other, and in some cases, the courier driver cannot see the house indicated house number. So, we suggest if you have a small plate on your door/house, to place a more visible and larger one. This way you will ensure that your package will not be misdelivered to another address in the neighbourhood.
If you are expecting a letter or a package but you have still not received it for some time now, this can be a case of misdelivery. There are several situations to understand why this happened:
Nonetheless, if the package can’t be located within a few days and the courier company declares it as being lost, you are entitled to take any action and file a claim to get a refund for the losses.
If the package can’t be located within a few days and the courier company declares it as being lost, then you are entitled to take action and file a claim to get a refund for the losses. You will be asked to provide proof of the value of the package’s content. After the courier company evaluates the case, you will be informed of their final decision.
Have you received a package that has your address but not your name on it? If the place was rented before you moved in there, then the package most likely belongs to the previous owners.
You should ask the courier company to contact the sender of the package and try to re-send it to the right recipient.
We don’t advise you to keep any package before trying to put the things back on track. When the courier companies are alerted by the sender or the right receiver of the package that the shipment was not delivered to the right address, they will dig deeper into the case. They will go down the line to find where the shipment is located. They might show up at your door to ask for the package and it shouldn’t come to you as a surprise. Therefore, we strongly advise you not to try to keep any packages that weren’t intended to be shipped to you.
If you have booked a shipping service through our platform and the package was still not delivered to its destination, we recommend you contact our customer support agents, and we will solve this issue in the shortest possible period.
This blog was written in collaboration with Monika Kelesovska.