Why Was My Wooden Pallet Damaged During Transport?

Book shipping services

9 months ago5 min read

Pallets are convenient when shipping bulky items. However, one must be careful before shipping, as bent, cracked and moulded pallets can result in damage during their transport.

What are the risks when transporting packages on a wooden pallet?

What is important before placing your items on the pallet is to make sure that the pallet is safe to ‘travel’.

To avoid wooden pallets damaged during transportation, check for any loose boards, see for any damaged parts that could easily crack, and if the pallet has already absorbed any moisture. Here, at Eurosender we offer you some tips on how to correctly pack and ship a pallet.

If you are transporting items on a wooden pallet and fail to prepare it correctly, you might find yourself in a situation that you have to replace the pallet once you load it.

For example, if the wooden pallet you plan to transport your items on has some cracks on it, and you failed to see that, then, once everything loaded, the pallet might break or bend. The courier driver will not accept to collect damaged pallets therefore, we recommend doing good inspection prior collection.

Reasons why would the courier driver refuse to collect a damaged wooden parcel

  • If the pallet is changing vehicles during transport, it could break while it is being moved.
  • Not only that the parcel will get damaged, but also, someone else could get injured if the pallet breaks during lifting and moving.

What happens if the courier damages my wooden pallet?

Let us tell you something more about forklifts. They are meant specifically for such shipments, handling their loading and unloading. It is not often, but an incident could occur due to misjudgement by the forklift driver while manoeuvring with the load too high or a sudden change in directions. They are not always the reason a pallet could be broken, but it is one of the reasons for it. Whether this happens during transport, or at the collection place, the damage can be on:

  • The items are not affected, just the outside of the pallet is damaged. We recommend replacing the damaged pallet with a new one to avoid any unwanted situations, such as refusals, returns, or even damaged content of the shipment.
  • Both the pallet and the items are damaged. This would mean that the cost for the damaged pallet will be higher, meaning for the pallet and the value of the items, too.

In such situations that the content of the pallet is damaged during delivery, the customer is entitled to start a claim procedure. When shipping via our platform, basic insurance is already added but you can increase the insurance coverage with a value of up to 5000 EUR! Please note that the courier will have to check all the necessary information (such as invoices, and if the items were on the list of prohibited and restricted items) and only then reimburse you for the value of the goods.

However, it does not necessarily mean that the forklifts are to blame for the damaged pallets. Having rotten and reused pallets is a very frequent reason for such situations. Another reason could be a natural disaster, that no one could prevent from happening.

Are there any alternatives to wooden pallets?

Pallets might have a short life-span as they absorb moisture and over time, that can cause damage to the structure of the pallet. Thus, to avoid the wooden pallets getting damaged during transportation you could ship with other alternative ones such as:

  • Metal pallets – The metal pallets can withstand breakage, fire damage etc, but are costlier and heavier than normal ones.
  • Plastic pallets – The plastic ones, on the other hand, are lighter to carry (even to those compared of wood) and are moisture and pests resistant. However, it could be a challenge to find a dealer to provide you with the amount you need and the price you are willing to give.

What can I reuse my pallet for?

Pallets are such a unique way for a DIY project at your home! Reuse the older and slightly damaged pallets to make something cool in your house. There are plenty of ways to re-decorate by going full vintage style and we are here to offer you some. Check out our suggestions on how to make a DIY project with pallets.


Last modified:February 24, 2020

Book shipping services

Monika Kelesovska
From staying on an uninhabited island to living abroad, to finally joining our Eurosender team. She is both funny and creative, so we are thrilled to have her in our Marketing department.
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