Shipping on Time: What Is a Delivery on a Promise in Logistics?3 min read


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Staying at home for a whole day waiting for the delivery can be annoying and in moments like this, you wish a courier could perform shipping on time. Every client expects a logistics company to deliver on a promise and deliver on time. Keep on reading to know how you can choose the hour of delivery when booking with Eurosender.

What does delivery on a promise mean in the shipping industry?

As logistics is one of the most important spheres nowadays, courier companies do their best to provide shipping on time as customers anticipate. More and more people are interested in the shipping service that guarantees the delivery of goods in the estimated delivery window.

Some of the courier companies allow their customers to choose the hour of delivery for the additional charge. This can be an extremely necessary option for business owners. Certain goods have an expiration date, which is why they may need to be delivered within strict timeframes. This can apply to medical samples, food items, pharmaceuticals, temperature-sensitive products, and more.

However, there are a lot of challenges for courier companies who allow their customers to choose the hour of delivery. There is no guarantee the parcel will be delivered or picked up on time due to multiple reasons such as weather conditions, forbidden items in the parcel or many others.

How to ask about the delivery time when you order shipping through Eurosender platform?

Most of the courier companies Eurosender cooperates with, offer online parcel tracking. With the help of our tracking tool, you can easily find the information about your package. After placing an order with via Eurosender platform, you will receive a confirmation e-mail with a tracking number. Enter the tracking number or order number to check when the parcel reaches the country of destination and the parcel delivery date.

If you or need urgent delivery and want to make sure that it will be done on time, you can book the express service. With this option, you can send a document, package or any other shipment worldwide, in the shortest time possible. With the express service, you can be sure that your company’s document, partner’s agreement or any other package will be shipped on time.

You can also contact our customer support team to ask about the delivery time of your parcel.

How to request an exact hour of delivery when booking with Eurosender?

We understand that sometimes it is crucial for you to receive the shipment on time. Despite you can’t choose the hour of delivery, in some cases, we can provide you with the courier provider’s number so you can contact them directly. The courier company might give you a narrower delivery window for pick-up or delivery.

Am I entitled to reimbursements if I won’t get shipping on time?

There are many factors that influence the delivery at the exact time. If the collection itself was delayed due to any reasons, the delivery will also take place later than you initially expected. The estimated delivery window you get after placing an order does not take into account some unexpected obstacles on the way. Traffic jams, roads under construction, extreme weather conditions, locations with the restriction for vehicle parking and other circumstances can make it difficult to deliver at a certain time.

Please, always read the Terms and Conditions to be aware of the rules and guidelines.

Last modified: January 24, 2020

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