Courier Services | What Do I Need to Know?5 min read


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Courier companies have some regulations when it comes to shipping different items. Meaning, you cannot book a standard shipping service for every parcel.

Despite the COVID-19 outbreak, Eurosender can still organize shipping to any area, including those affected by the virus.

What different types of courier services are there, based on the speed of delivery and shipment size?

  • Express service – This is one of the fastest shipping options. The courier will deliver the package or envelope within 24h in Europe, and 48-72h globally.
  • Standard courier service – Standard courier services involve the collection of small and medium-sized parcels and their transfer to the delivery point. This option is usually the least expensive, but also relatively slow – there’s an estimated time of delivery, which varies depending on a specific route
  • Same day courier service – In certain countries, you can have the parcel collected on the same day of the booking, if the payment has gone through by 1 pm.
  • Freight (LTL, FTL, Van Delivery) – Usually, companies are those that need such shipments, but individuals can also book freight shipments. Based on the type of the load, volume, destination, you can choose whether you need a full truckload (FTL), less than truckload (LTL), or a dedicated van for your needs.

Can I select a specific time-frame when ordering a standard courier service?

Usually, arranging a specific time within the standard courier service is not an option. But in some cases, you might be able to get a narrower time frame by calling the local courier directly. Courier services are that courier drivers follow predetermined routes and they operate every working day, between 9 am and 6 pm.

Can I ship every package with the standard courier service?

It is important to note that not every package is suitable for the standard service. There are many different things that you can ship (suitcases, boxes or sports equipment, just to name a few). However, you have to measure your parcel to know the exact dimensions. Once you know its dimensions, you can check if they meet the standard sizes. If your package happens to be too big or too heavy, the courier might refuse to collect it.

Can I transport anything I want or are there any courier regulations?

Courier companies have rules regarding what can you transport, and what you cannot. You might want to think twice if you plan to send anything poisonous, hazardous or infectious. Such items are strictly forbidden, and the courier will not transport them under any circumstances. For a more comprehensive list, you can read our post about prohibited items.

What is my cheapest option if I need to send multiple packages at once?

Depending on the weight of the shipment, it may be cheaper to place your boxes on a pallet and ship them together. Make sure you understand the difference between package and pallet shipping and properly stack all your boxes on a pallet.

Can I ask the courier driver to assist me with the packing?

Courier drivers handle and load parcels onto vehicles, plan and follow the most efficient routes to transport the packages as quickly as possible, and record important tracking information. Unfortunately, the price of standard courier service does not include professional packing assistance, as well as any packaging. Find out what exactly is included in the price of a standard service here.

What if my shipment is improperly packed?

You need to follow courier companies guidelines on how to pack certain items. Not only you will protect the things you will be transporting, but also the courier driver may refuse to collect the package if it’s not packed in the correct manner. Then, once your box it’s being transported, it is prone to damage. If the packaging is not appropriate, your parcel may arrive in bad shape.

Is my shipment insured?

Usually, there is basic insurance included in the price, and you will not have to pay anything additional unless you want to add extra insurance to it. The coverage, however, ranges from a value of up to 50 EUR and 200 EUR.

Stating the exact address and adding any relevant details are vital factors for a successful delivery

When placing an order, don’t forget to indicate the precise address and double-check all details afterwards. Choosing door-to-door shipping services means that you can order a pick-up from almost anywhere, but make sure you provide as much information as possible. It can save you a lot of time and trouble afterwards.

When is the best time to book a shipping service?

Probably one of the most important things to know about courier services is that you should take your time and plan your shipment. Don’t wait till the last minute with placing your order – take into consideration public holidays and any unforeseen circumstances. Unfortunately, sometimes courier drivers might not pick up your package on the selected date, due to circumstances beyond their control. By planning things and scheduling the pick-up at least 2 days in advance, you should be able to avoid such complications.

These are some of the essential things to know about courier services. In case you have any questions, don’t forget to consult with the chosen courier company or booking platform first. And as always, we’re here to help!

Last modified: August 3, 2020

3 Responses to " Courier Services | What Do I Need to Know? "

  1. Very useful information Teter. If only I were interested in writing about literally ANY of these topics! Be well

  2. karen anne says:

    Thank you for a very informative article regarding couriers and its work, this will help the customer’s regarding their questions.

  3. Extremely helpful article! I’m so glad I stopped by. Thanks!

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