BRT courier services: parcel delivery in Italy and Europe

Bartolini offers a track and trace service to localise your parcel while it is in transit. Each parcel has an individual BRT tracking number, even when it belongs to a multiple-item shipment. Every time your shipment arrives at a new location, the BRT tracking number gets scanned. This way, the tracking system gets updated, and you are able to get new information regarding your shipment’s location.

You will receive the tracking number in the confirmation email. To track your parcel you can check the Bartolini website and use their tracking tool to check what is the current location of your shipment. If the status in the tracking system remains the same for more than 48 hours, we recommend you contact us (if shipping with Eurosender) or the BRT support system directly.

Unlike many other companies, Bartolini does not offer you the chance to ship or retrieve a parcel from a BRT parcel locker, but they do have parcel shops in Italy called “fermopoint”. Alternatively, it is possible to book a BRT delivery service from a physical office or online office in Italy. You can find BRT offices in many cities and towns in Italy. Outside of Italy, you can collect your BRT parcel from a DPD depot or pick-up point.

If you are shipping packages with Bartolini internationally you can ship them to a DPD pick-up point, as BRT is part of the DPD group. When booking with Eurosender, even if your shipment is done with BRT, you will benefit from door-to-door delivery services. The courier will take the parcel from the origin address and deliver it to the destination.

When the BRT status of your shipment is ‘Hold at depot’, it means that the company has tried to make a delivery but failed. There are many possible reasons why the delivery may not have been successful – check our article to understand more.

BRT standard deliveries will be made during weekdays. You can calculate the delivery time for a parcel within Italy on their webpage. If you have booked a BRT courier service with Eurosender, you can use our estimated delivery tool.

See below the delivery time estimation for BRT courier services to different destinations:

• BRT domestic deliveries within Italy: 24/48h for most locations
• BRT international deliveries in Europe: 48/72h for most locations
• BRT international deliveries worldwide: 2-5 working days

No, insurance is not included in BRT shipping services. However, the company offers some insurance options you can add to your parcel.

Yes, BRT offers cargo shipping for bigger or bulkier items. You can ship cargo on pallets worldwide through their Priority Express Service (up to 68 kg) and the Messenger Service (from 68 kg to 1,000 kg).

When your shipment is booked through our platform, we will take over all communication with the courier on your behalf. For any query or issue, you can simply send us a message through the chatbox in the bottom right corner of the screen, and we will gladly assist you in the best way possible. However, if you wish to contact BRT courier services personally, we recommend checking their phone number directly on the company’s website.

In general, BRT restricted goods are those that are not accepted by the company for shipping by any means of transport. Here is a brief list of BRT restricted goods:

• unpacked parcels;
• boats;
• machinery that cannot be palletised;
• goods sent to PO boxes (discover alternative ways to send a package to a PO box or parcel locker);
• valuable and antique items (jewellery, paintings, precious stones, etc.);
• goods that require a temperature-controlled environment;
• lottery tickets and money;
• goods that cannot be transported by law;
• medical waste or materials;
• flammable and dangerous goods.

See the complete list of prohibited and restricted items applicable to most courier companies.

At Eurosender, we always negotiate affordable shipping rates with our logistics partners, including BRT courier services. Furthermore, we also try to provide special offers to our individual and business consumers. Set up an account on our platform and benefit from our already negotiated prices, alternative payment methods and discounts. Consider that we also collaborate with various student organisations that can provide discount codes to students who need to ship luggage to a student dormitory or back home.

Despite the effects that Brexit has had on the logistics world, shipping with Bartolini to the UK after Brexit is still possible. Bartolini is a part of the DPD group, and they have rearranged their service to be able to offer shipping to the UK even after Brexit. Goods sent or imported to and from the UK will have to go through customs, and they may be subject to VAT and other customs charges. If you want to learn more about shipping with Bartolini to the UK after Brexit, you can check our extensive Brexit shipping guide.

As a general rule, shipments carried out by Bartolini are collected and delivered from Monday to Friday. BRT standard deliveries will be conducted during weekdays. On rare occasions, during peak seasons when the volume of parcels increases significantly, courier companies may decide to extend their working schedule and cover weekends as well.