Booking DB Schenker logistics services

DB Schenker is the division of the German rail operator (Deutsche Bahn AG) and it is one of the most well-known logistics providers, given its history of more than 140 years of experience in the sector. Everything started in 1872 when Gottfried Schenker founded Schenker & Co. in Vienna, Austria. Today, DB Schenker operates in 2.000 locations around the world and has more than 72.000 employees. It connects by road the most important economic regions in more than 40 European countries, being one of the leading companies in the air freight and ocean freight market.

At Eurosender, we work with some of the most renowned freight and shipping services providers, and one of them is DB Schenker. Through the partnership we have with DB Schenker, we can better serve our customers that need shipping services to/from Germany, across Europe and beyond, in the most efficient manner.

Eurosender works with a wide variety of logistics providers, ranging from world-famous international courier companies to the most trusted companies on local markets. Check the prices for international shipping with our tool below.

How to place an order with Eurosender?

What our customers say

John Fowler

10 hours ago

Retrieving keys from Croatia to France

I found the booking process very straight forward and found the option of chatting to resolve any queries very helpful

Yamini Patti

10 hours ago

Simple hassle-free

Simple hassle-free online booking to send luggage.

Emma maddison

13 hours ago

Very easy

Very easy - based on my experience so far!

Kvibo d.o.o. Tamara

13 hours ago

It would be nice to be able to change…

It would be nice to be able to change details of order such as name in the address.

Stefanos Anagnostou

14 hours ago

I really like the simple and effective…

I really like the simple and effective site interface. I enjoy the fact that I do not need to create an account in order to place an order. I also liked the feature that kept reminding me that I had a semi-finished order pending. Can't really find something to complain about...

Benefits of shipping with Eurosender

At Eurosender, our goal is to provide one single point of accessing any types of shipping services worldwide. Our platform gives access to shipping services performed by the most trusted companies in the world. By booking on our platform, you get:

Access to a vast network of international courier companies;

Instant matching of your shipping needs with the right shipping services;

Possibility of personalizing logistics for your own company, by creating a logistics dashboard, free of charge;

Access to affordable rates, regardless of the volume shipped;

An experienced logistics team, ready to answer help you get your load moving to almost any destination.

Shipping services with DB Schenker and logistics alternatives

If you need one easy way of accessing logistics services, here is an overview of what types of services Eurosender has to offer:

Standard shipping: this service is mostly used for shipping parcels and low volume loads;

Freight Shipping: dedicated to those who need to organize a FTL, LTL and PTL shipping and the right solution for anything that doesn’t fit within the dimension and weight limits of the standard shipping service;

Dedicated Van Delivery: preferred by those who organize a house or office relocation, but also by those customers who want better protection of their load and want it delivered in one van without sharing the space with other shippers.

Individual offer: if you are not sure what type of service is the right one for you or you have some special requirements, our team of experts will prepare a tailored offer.

Most frequently asked questions about DB Schenker services

1. Do I need to print the shipping label when the service is carried out by DB Schenker?

Yes. When an order is processed with DB Schenker, the company sends the customer, via email, a shipping label that has to be attached to the shipment. If you booked the service with Eurosender and your order was confirmed with DB Schenker, remember to check your email and also your spam folder. It is imperative to print and attach the shipping label to the shipment. Without it, the courier driver of DB Schenker will not collect the shipment.

2. Does the DB Schenker courier driver call before pick-up?

Generally, the courier does not call before collecting the parcel, but this may vary from country to country. We strongly recommend being present at the pick-up address on the day of the pick-up, during the specified collection time.

3. Can I drop-off my shipment at a local depot of DB Schenker?

DB Schenker informs on their website, that it is possible to drop off your shipment at the nearest DB Schenker terminal if a shipping label was already provided to you. However, have in mind that, when booking the service with Eurosender, the courier will arrive at your door to collect the shipment.

4. What is the DB Schenker working hours?

When booking the shipping service through Eurosender platform, you can expect the pick-up and delivery with DB Schenker to happen between 8 am and 5 pm. In order to get accurate information about the DB Schenker deliveries during weekends and possible extensions of the pick-up and delivery times, we recommend checking their website directly.

5. What are the DB Schenker warehouse locations?

Yes. There are more than 2.000 DB Schenker warehouses that can be found in most of the countries the company operates in. If you need storage services and you book the service through Eurosender, let our team know and we will organize all the necessary details for you to store your shipment.

6. DB Schenker tracking number. Will I receive a tracking number if the assigned logistics company is DB Schenker?

Yes. For every shipment that DB Schenker operates, a tracking number is assigned. This will allow you to follow the transit of your parcel. If you book a service with DB Schenker (or any other company) through our platform, you will be provided with a tracking number. You can insert this number in the engine below and get updates about your shipments.

This is how tracking works: the tracking system gets updated every time your parcel is scanned at a new depot or location. Does the same message appear for over 48 hours? We recommend contacting us.

• You do not have a tracking number? Learn what you can do.

7. How can I file a claim against DB Schenker?

If you want to file a claim against DB Schenker because your freight integrity suffered during transport, you can find all the information you need on their dedicated page. If you booked the service on Eurosender website and it the selected logistics provider is DB Schenker, we will act on your behalf and open a claim. You will need to provide us with the necessary documentation and we will carry out the entire process.

8. What is the DB Schenker smartbox service?

DB Schenker offers a service called DB Schenker smartbox. This is a unique freight forwarding transportation service that creates synergy in the supply chain. This service offers transparency, the ability to monitor the cargo conditions and an online real-time GPS tracking of the shipment. With DB Schenker smartbox, the shipper will be able to access a detailed overview of the freight.

9. Are there any DB Schenker collection points?

There are many DB Schenker collection points from which customers can receive a shipment. These are usually kiosks, convenience stores, barbershops or any other shop you can imagine. For parcel deliveries, DB Schenker offers the special Collection Point service with R-kioski, K-food stores and independent Collection Points in Finland. DB Schenker Collection Point service is especially useful for companies with eCommerce activities.

*Keep in mind that Eurosender’s services are door-to-door. That means that, if you book a service through our platform, the courier driver will pick-up/deliver your items at your door. There is no reason to look for a collection point unless you had been unable to be at home at the time of the delivery.

If you need more information about Eurosender services or you need assistance with your shipment, feel free to contact us. We will give you all the necessary answers.

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