What are pick-up and delivery times?
The driver usually picks up and delivers shipments within a specific timeframe on a pre-arranged date and time, either on a working day or during weekends and holidays.
In some cases, mostly in peak seasons such as summer, Christmas or Easter holidays, the driver might arrive as well before or after the given time frame. This may also be the case in unpredictable weather conditions such as heavy rain or snow, traffic jams or road accidents.
Will the driver call me before the pick-up or delivery of my shipment?
The driver will contact you before or on the day of the pick-up and delivery in order to confirm the pick-up or delivery. There will be no pick-up or delivery until a specific date and time is arranged between you and the driver.
What does transit time mean?
All transit times are estimated, never guaranteed. The estimated delivery time is the number of business days necessary for a shipment to be delivered. As dedicated van delivery service is the fastest way to transport your items which go directly to the destination, such service takes only up to three days to reach the final location (it depends on the distance).
When can it happen that the transit time is prolonged?
Transit time may be prolonged in unpredictable circumstances such as bad weather – heavy rain or heavy snow, blizzards, floods, blocked roads, accidents etc. that prevent courier drivers to transport shipments on their regular basis.
Can I receive my shipment earlier than scheduled?
Yes, it can happen, but the driver will contact you in advance in order to confirm the delivery. There will be no delivery until a specific date and time is arranged between you and the driver.
Will I receive any tracking number?
In case of a dedicated van delivery service, you do not receive tracking numbers as the service takes only 1-3 working days for delivery. In case you would like to know where your shipment is at any given moment, just give us a call and we will directly check it with the driver’s GPS system.
Why my pick-up didn’t happen?
The pick-up of your shipment may have not yet taken place only due to extraordinary conditions that we cannot control; such as bad weather – heavy rain or heavy snow, blizzards, floods, blocked roads, accidents, strikes. In such a case, the driver comes with a delay.
When do extra charges apply?
Extra charges may apply due to additional service; such as assistance in packaging, loading and unloading the dedicated van, changing the delivery address that prolonged the transit route.