What is a freight shipment?
What are freight shipping dimensions and weight limits?
Do I necessarily need to have the items placed on a pallet?
What types of pallets can I use?
Do I need to have a forklift or the courier driver will bring them?
Where and how do I place an order for freight services?
Where to and where from can I ship freight shipments?
What kind of addresses can the courier driver collect from?
What do I have to pay attention regarding pick-up and delivery locations?
Is possible to organize the shipping to remote areas?
Can you store my belongings?
How much does the storage service cost?
Where can I book my storage service?
How can I ship a pallet?
Does Eurosender offer the option to purchase pallets for freight shipping?
Can I ship a bigger or a non-standard shipment?
How can I ship a musical instrument?
How can I ship sports equipment?
Do I have to print and put on the shipment any shipping label?
How do I properly pack my freight shipment?
Sports equipment you can ship
Musical instruments you can ship
What are pick-up and delivery times?
Will the driver call me before the pick-up or delivery of my shipment?
What can I do if I don’t have a local’s phone number?
What does transit time mean?
How do I know what is the estimated delivery time for my shipment?
When can it happen that the transit time is prolonged?
Can I receive my shipment earlier than scheduled?
What are important things to consider regarding the transit times?
Am I entitled to any refund if transit time is prolonged?
What is a tracking number?
When will I receive a tracking number for my shipment?
When does my tracking number become functional?
What do the tracking statuses mean?
Do I receive a different tracking number if my order is rebooked?
What can I do if I didn’t receive my tracking number?
Why is my tracking number not working and the tracking status is not being updated?
Can a courier driver pick-up my order on a festive day?
Why my pick-up didn’t happen?
My pick-up failed due to the wrong pick-up address. What do I have to do?
My pick-up failed because the shipment was not ready. What do I do?
My pick-up failed as the shipper was absent. Can I book a new pick-up?
What can I do if my pick-up failed as there was no local phone number provided?
My pick-up failed and there is a wrong status in the tracking system. What am I supposed to do?
What happens if my pick-up failed due to general conditions?
Are there any extra charges?
When do I have to pay an administrative fee?
When can I expect my delivery?
Why my delivery didn’t happen?
My delivery failed due to a wrong delivery address. What am I supposed to do?
My delivery failed as the receiver was absent. Will there be a new delivery attempt?
My delivery cannot take place as there was no local phone number provided. What do I do?
What can I do if my delivery failed and there is a wrong status in the tracking system?
My delivery failed as the location was closed. Will there be a new delivery attempt?
My delivery failed due to lack of time. Will the driver make a new delivery?
What can I do if my delivery failed as consignee was not informed/refused the shipment?
My delivery didn’t happen, but the tracking system shows that my shipment was delivered. What do I have to do?
What can I do if I had shipped several parcels but received only some of them?
My delivery failed due to an unknown reason. How can you help me?
What happens if I select the wrong shipping service?
What happens if I have more packages than I ordered?
What if my shipment is of non-standard dimensions and weight?
What is an individual offer?
How can I pay for the service?
Can I change the payment method that I selected initially?
How does the payment through bank transfer work?
Will I receive a notification once I complete my order?
Can I pay in my local currency?
Can I pay cash on delivery?
Can I pay for the service after the shipment was delivered?
I received an email with the status “Awaiting payment”. What does it mean?
What does the status “Pending” mean?
What is “flexible booking” and why do I need it?
How can the receiver of the package pay for the service?
What happens with my order if I didn’t finalise the payment?
How does the shipping insurance work?
I bought additional insurance but my claim was rejected. Will I still receive compensation?
When does the shipping insurance apply?
Does the shipping insurance apply for the entire order?
Can I select additional insurance only for certain packages in my order?
How can I increase the insurance coverage?
What are the costs of additional shipping insurance?
How does the shipping insurance apply for orders that contain multiple packages?
Can I add shipping insurance if I already finished my order?
Does the shipping insurance apply for suitcases?
Are the damages of a suitcase reimbursed?
Does the additional insurance apply for any type of shipment?
What type of items are covered by insurance?
Can I choose additional shipping insurance for freight shipment?
How can I buy the shipping insurance for pallets?
How do I add an additional shipping insurance if I have requested an individual offer?
In case of a freight shipment, does the insurance apply for each individual parcel or for the entire shipment?
What can I do if the package I receive is damaged?
Are any items forbidden from sending?
Are there any items not covered by the shipping insurance?
Can I ship cigarettes or tobacco?
Can I ship goods that need temperature-controlled transportation?
Can I ship liquids?
Can I still decide to ship certain items even though they are prohibited?
Can I specify the content of my parcel in the Comments field?
What can happen if I ship prohibited items?
When can I start a claim procedure?
How does the claim procedure work?
What is the amount I will be compensated for?
How soon shall I start a claim of my shipment was damaged?
How will I get compensated if I had purchased additional insurance?
If my parcel contained prohibited items, am I still entitled to receive compensation?
What are the reasons for a courier to refuse a claim?
What happens if I don’t have the damaged report filed with the courier driver?
If my claim is accepted and reimbursement is granted, how soon will I receive the money?
What information do I need to provide in order for the money to be transferred?
If I paid with one payment method, can I receive the reimbursement through a different one?
Important notes about the claim procedure