What is a freight shipment?
What are freight shipping dimensions and weight limits?
Do I necessarily need to have the items placed on a pallet?
What types of pallets can I use?
Do I need to have a forklift or the courier driver will bring them?
Where and how do I place an order for freight services?
Where to and where from can I ship freight shipments?
What kind of addresses can the courier driver collect from?
What do I have to pay attention regarding pick-up and delivery locations?
Is possible to organize the shipping to remote areas?
Can you store my belongings?
How much does the storage service cost?
Where can I book my storage service?
How can I ship a pallet?
Does Eurosender offer the option to purchase pallets for freight shipping?
Can I ship a bigger or a non-standard shipment?
How can I ship a musical instrument?
How can I ship sports equipment?
Do I have to print and put on the shipment any shipping label?
How do I properly pack my freight shipment?
Sports equipment you can ship
Musical instruments you can ship
What are pick-up and delivery times?
Will the driver call me before the pick-up or delivery of my shipment?
What can I do if I don’t have a local’s phone number?
What does transit time mean?
How do I know what is the estimated delivery time for my shipment?
When can it happen that the transit time is prolonged?
Can I receive my shipment earlier than scheduled?
What are important things to consider regarding the transit times?
Am I entitled to any refund if transit time is prolonged?
What is a tracking number?
When will I receive a tracking number for my shipment?
When does my tracking number become functional?
What do the tracking statuses mean?
Do I receive a different tracking number if my order is rebooked?
What can I do if I didn’t receive my tracking number?
Why is my tracking number not working and the tracking status is not being updated?
Can a courier driver pick-up my order on a festive day?
Why my pick-up didn’t happen?
My pick-up failed due to the wrong pick-up address. What do I have to do?
My pick-up failed because the shipment was not ready. What do I do?
My pick-up failed as the shipper was absent. Can I book a new pick-up?
What can I do if my pick-up failed as there was no local phone number provided?
My pick-up failed and there is a wrong status in the tracking system. What am I supposed to do?
What happens if my pick-up failed due to general conditions?
Are there any extra charges?
When do I have to pay an administrative fee?
When can I expect my delivery?
Why my delivery didn’t happen?
My delivery failed due to a wrong delivery address. What am I supposed to do?
My delivery failed as the receiver was absent. Will there be a new delivery attempt?
My delivery cannot take place as there was no local phone number provided. What do I do?
What can I do if my delivery failed and there is a wrong status in the tracking system?
My delivery failed as the location was closed. Will there be a new delivery attempt?
My delivery failed due to lack of time. Will the driver make a new delivery?
What can I do if my delivery failed as consignee was not informed/refused the shipment?
My delivery didn’t happen, but the tracking system shows that my shipment was delivered. What do I have to do?
What can I do if I had shipped several parcels but received only some of them?
My delivery failed due to an unknown reason. How can you help me?
What happens if I select the wrong shipping service?
What happens if I have more packages than I ordered?
What if my shipment is of non-standard dimensions and weight?
What is an individual offer?
How can I pay for the service?
Can I change the payment method that I selected initially?
How does the payment through bank transfer work?
Will I receive a notification once I complete my order?
Can I pay in my local currency?
Can I pay cash on delivery?
Can I pay for the service after the shipment was delivered?
I received an email with the status “Awaiting payment”. What does it mean?
What does the status “Pending” mean?
What is “flexible booking” and why do I need it?
How can the receiver of the package pay for the service?
What happens with my order if I didn’t finalise the payment?
What makes the insurance offered by Eurosender good?
What is the basic coverage for each service?
Is it possible to increase the coverage of the insurance? How much does it cost?
When does shipping insurance apply?
Does shipping insurance apply to any type of shipment?
Can I select separate shipping insurance for different parcels in my order?
Does basic shipping insurance also cover suitcases?
Can I add shipping insurance if I already finished my order?
How do I raise a claim?
Can I increase my insurance coverage above the maximum value?
Are there different types of transport insurance available for businesses and individuals?
Are there any items forbidden from sending?
Is there a full list of forbidden and restricted items?
Can I ship alcohol?
Can I ship tobacco?
Can I ship liquids?
Is there any restriction on items with batteries?
Can I ship food by mail?
Is it possible to send fragile items?
Can I send toxic products by mail?
Can I ship arms and/or ammunition?
Will the courier company check the content of my package?
Is there any insurance covering restricted and forbidden items?
Can I specify the content of my parcel in the “Comments” field?
When can I start a claim procedure?
How does the claim procedure work?
What is the amount I will be compensated for?
How soon shall I start a claim of my shipment was damaged?
How will I get compensated if I had purchased additional insurance?
If my parcel contained prohibited items, am I still entitled to receive compensation?
What are the reasons for a courier to refuse a claim?
What happens if I don’t have the damaged report filed with the courier driver?
If my claim is accepted and reimbursement is granted, how soon will I receive the money?
What information do I need to provide in order for the money to be transferred?
If I paid with one payment method, can I receive the reimbursement through a different one?
Important notes about the claim procedure
Pallet delivery in Europe
Bosnia and Herzegovina
Madeira and Azores
International freight forwarders
Packaging materials — Pallets
Urgent freight cargo
Specific shipments — Heavy parcels
How to return a package
Required documents for shipping
Same-day courier service
Storage and warehousing