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Lowest Price Guaranteed

You're getting the lowest possible price at the time of booking – guaranteed.

If you find your reservation on another website at a lower rate, contact our customer care team right away! We'll match the price of the other deal and refund you the difference if all of the following conditions are met:

  1. You already placed an order with Eurosender.
  2. You contacted us within the same day of booking in Eurosender.com with all the details of the other deal including a link to the offer on the website and the exact price being quoted.
  3. The other deal is bookable online and is still available when we check.
  4. The other deal is subject to the same booking conditions you’ve chosen with Eurosender. This means:
    • Same route selected.
    • Same number and type of items booked.
    • Same dimensions and weight limits selected.
    • Same pickup date selected.
    • Same insurance coverage and conditions.
  5. The other deal is viewable by anyone prior to booking and bookable by anyone.

If we can't match the rate of the other deal because one of these conditions is different, you still keep your existing reservation with Eurosender.


The Best Price Guarantee offer does not apply if any of the following conditions are met:

  1. You are comparing our price with the one offered by a website that:
    • up-front reveals which logistics provider will execute the transportation service;
    • does not provide an immediate confirmation of booking;
    • does not provide the ability to book a reservation;
    • is not available to the general public; or that,
    • requires a login, credit card number or a code to see the price.
  2. You are comparing our price with the one obtained by using:
    • Special membership rates;
    • Frequent customer rates;
    • Loyalty points; or
    • Any rewards programs or special promotions made available by another website or by the logistics service provider directly.
  3. You don't contact within the same day of booking in Eurosender with all the details of the other deal.