To which countries can I send my items?
You can ship your items to almost any address in Europe and more. Our engine will show you the entire list of countries where we are offering our services.
Does the price depend on the address I choose, even if it is inside the same country?
For standard shipping services, the price doesn’t vary within the same country.
However, for freight transport, the prices might vary within a country, as prices differ depending on the postcode. Therefore, if you plan on shipping a pallet, make sure you provide us with the right postcode.
Is the price on the website final?
Yes, our booking engine displays the final price. Please note that it is important to make sure that the shipment stays within the general dimensions and weight limits accepted by the courier service providers or given in the ordering process, as the case may be. Moreover, we recommend you to have the shipment ready for collection in the morning of the pick-up.
Any failure to comply with the conditions of the logistics provider, may lead to additional charges.
The logistics providers might charge additionally for any new pick-up attempt, as a result of unsuccessful collection due to reasons that have to do with the customer, or deriving from storage space.
How do I fill in the form if the pick-up place is a hotel?
With Eurosender, it is possible to get your parcel picked up at a hotel.
For this matter, when proceeding to book the shipping service, you will need to write the hotel’s name on the "Name" field. Then, write your own name. In case you have trouble fitting your name in the fields, try dividing the hotel name and your name between the "First name" and "Surname" fields.
If possible, you could also include the “reception” after the hotel name. In this way, the courier driver will know that the parcel was left at the reception desk.
How do I fill in the form if the pick-up place is a company?
With Eurosender, it is possible to get your parcel picked up at the premises of your company.
For this matter, when proceeding to book the shipping service, you will need to write the company’s name on the name field. Then, write the name of the contact person. In case you have trouble fitting your name in the fields, try dividing the company name and the name of the contact person between the "First name" and "Surname" fields.
If possible and applicable, you could also include the "reception" after the company name. In this way, the courier driver will know that the parcel was left at the reception desk.
As a business user, can I ship to a private address?
Yes, as a business user you can ship to private address. For example, the pick-up can be done at your company’s headquarters and the delivery can be made to any private address.
Can my parcel be picked up from an airport?
Yes. Through Eurosender you can book the shipping service with the pick-up at an airport.
This is possible as long as the place of collection is easily identified and the driver is able to park his truck within 25 meters of the indicated delivery point. The collection point should be an accessible area, preferably away from crowded parts of the building and of course, it cannot be beyond the threshold of airport security.
The courier drivers have pre-planned routes that work to a fixed time schedule, for this reason, a collection point with clear signage that’s easy to find will mean an efficient and successful pick-up.
Is possible to organize the shipping to remote areas?
Collections from and deliveries to remote areas are possible. In general, collections and deliveries from and to remote areas are done on certain days of the week. This happens because these places are not close to couriers’ local depots, so the courier service providers cannot offer the service on a daily basis.
We recommend you check directly with the courier service provider for details regarding the days scheduled for collections and deliveries in your area.
For more information on the matter, check out our blog article.
How can I ship from a gated community and/or from multiple-unit addresses?
When arranging shipments from multiple-unit addresses or a gated community, it is advised to define the collection or pick-up point as the main area of the address and/or provide additional information to the courier necessary for completing the delivery.
In the case of a gated community, you should communicate an appropriate doorbell or buzzer number to the courier. If not, he may leave the parcel at the door or with the guard.
In the case of multiple-unit addresses, such as dormitories or hostels, it is advised that the person making the order suggests a central or easily accessible point as the place for collection. This could be the reception, front desk or main door.
For more information on the matter, check out our blog article.
Can I increase the insurance coverage value after I make the booking?
We strongly recommend purchasing additional insurance for your valuable items. Please add an extra insurance during the booking process.
After placing the order, it will not be possible to upgrade the insurance coverage.
Can I choose an express service?
At the moment, express service is not available. Eurosender offers access to standard shipping, so how quickly a parcel is delivered depends entirely on the route selected.
However, we are currently working on making the express service available and on expanding the network of courier companies which offer this type of service. We recommend you to constantly check our website for more updates related to express service.
What happens if I have more packages than I ordered?
If you have more packages than was stated in the order and in the respective order confirmation email, you will just need to book the service again for the extra packages. Depending on the chosen pick-up date, you might be able to have the parcels collected on the same day.
We strongly recommend not to hand over to the courier driver more packages than you actually booked. He will not be able to collect them so for additional packages, a separate order should be placed.
Changes can be made to the original order up until 12 pm (midday) on a working day before the pick-up. For any queries relating to changes in your order, you should contact us -firstname.lastname@example.org - and we will advise you on the most appropriate solution.