Eurosender makes shipping easy and affordable for you. Check our general guidelines below to understand how the shipping process works. Learn about parcel pick-up and tracking so that you can be fully prepared for your shipment. Once your parcel is in transit, have complete peace of mind knowing that you can count on support from the Eurosender team during the whole delivery process.
THINGS TO CONSIDER
If you plan to leave the pick-up address, it is important not to schedule the collection one day prior to your departure. Schedule the pick-up at least two working days in advance to allow for unforeseen delays.
Make sure that the pick-up location is easily accessible for the courier van. Provide complete address details, including the name on the doorbell and, if there is a barrier gate, an access code.
If your parcel is not picked up on the chosen date, check the tracking status for information about the delay. Contact the Eurosender customer support team for further assistance.
Delivery delays can occur due to external factors such as weather and traffic conditions. If you are experiencing a longer delay with the delivery of your parcel, please contact us.
The pick-up and shipping process may vary depending on the route and courier service. Below we answer the most commonly asked questions about what to expect for the pick-up:
Flexible booking allows you to make changes to your order without an administration fee. You can request to change the addresses, number of parcels or weight (up to 30kg) each. The changes can be applied only before your shipment has been picked up.
We strongly recommend purchasing Flexible booking when you are placing your order in case you think you may need to change anything later. You can buy this option for €9.99 if you are shipping as an individual.
The Flexible booking option is included in the price for registered B2B users who place the order while logged in. Flexible booking cannot be added once you have already placed your order.
You may be charged extra by the courier because:
In order for your shipment to be delivered to the destination, you must pay the additional charges demanded by the courier service provider. If you have any questions about a surcharge, you can contact our customer support team for further information.
TRACK & TRACE
All orders booked on the Eurosender platform receive a unique tracking number from the courier company, which you can use to track the shipment at any time. All you have to do is insert the number sent via email in our digital tracking tool.