Book courier services and track your order

In most cases, collections and deliveries are scheduled from Monday-Friday between 9am and 6pm local time. During peak seasons or adverse driving conditions, the courier may arrive before or after this timeframe.

The earliest possible pick-up date for Standard orders is the next business day. Orders have to be paid by midday for next-day pick-up. Same-day collection is available for the Flexi, Priority or Priority Express Services, depending on availability in your location.

Although some courier drivers may call at their own discretion, they are not obliged to call before pick-up or delivery. Drivers will only attempt to contact local phone numbers.

If you do not have a local phone number, we recommend using the number of a friend, flatmate or neighbour who would be available to help you with the pick-up or delivery. It also helps if whoever needs to communicate with the courier speaks the local language. Bear in mind that providing a local number does not guarantee that the courier driver will call in advance.

Couriers normally speak the local language of the country in which they are working. They may not always speak English though. Try to have someone available who speaks the local language in case any communication with the driver would be required.

Couriers perform collections on business days in the local country. They do not work on weekends or national holidays. If you need a shipment picked up on a non-working day, contact our logistics specialists to discuss your options.

If you have not purchased Flexible booking and need to add another parcel to your order, the simplest and most cost-effective solution for you is to book a separate order for the other parcel.

It is possible to change the address details of your order but this may cause a delay with the collection or delivery, depending on when you request the change. If you wish to change the delivery address, contact us if possible before the collection to prevent any issues in transit.

If you booked your shipment on the Eurosender platform, you will have to contact our customer support team to change the pick-up information.

A tracking number is a sequence of letters and numbers and it is used to identify your parcel in the courier system and track its transit journey from pick-up to delivery. Each courier has its own system of tracking numbers. They can consist only of numbers or letters and numbers combined.

All delivery times are estimated and not guaranteed. You can get an idea when your parcel will be delivered by checking your tracking link.

Tracking statuses may be difficult to understand if you have never come across them before. Read more about what international parcel tracking is and how it works.

Yes, when a pick-up is rebooked, the parcel will be automatically assigned a new tracking number. The new tracking number will be sent to you via email, along with the new confirmation. However, we recommend keeping all the tracking emails you receive because it might happen that your parcel is scanned with a previous tracking number instead of the new one. If you have any issues with tracking your order, do not hesitate to contact us.

There are a few reasons why the tracking number might not be working:

• Your order has been rebooked and a new tracking number has been assigned to your parcel. In this case, you will need to use the new one.
• The parcel barcode has not yet been scanned at the first courier depot. If your parcel has just been collected, most of the time you will be able to see new information in the tracking system after a few hours.
• If the distance between the courier depots is greater, it make take more time before your parcel is scanned and the tracking information updated.
• Note that tracking systems are usually not updated during weekends or on festive days. In some countries, deliveries may take place, but transport to other cities or countries happens on the next business day.

Firstly, check your email and spam inboxes for a “Tracking” email. Please note that this email is sent to you only after your order has been confirmed with the selected courier company.

Transit times may be prolonged in peak seasons such as Christmas, summer months or Easter.

Yes, it may happen that the driver delivers your shipment earlier than expected. It is important to make sure there is someone available at the delivery address, in case you are absent.

No, you are not entitled to any refund as all transit times are only estimated and never guaranteed.