Insured Package Delivery - International Shipping Insurance 

Eurosender shipping insurance – Insured international shipping

Book insured worldwide shipping for every type of shipment, through our platform. Safe transport is Eurosender’s top priority, so we include basic insurance coverage on most package deliveries booked through our platform. Ensure better protection for your goods during international shipping by purchasing additional insurance coverage at the most competitive rates.

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WHY EUROSENDER

Insured worldwide shipping

Book transport services with international shipping insurance for parcels, or any cargo with Eurosender and get:

Maximum shipment protection

Assistance when filing a claim

Compensation for the damaged goods

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International shipping insurance | Options per service

Eurosender offers you a variety of international shipping insurance coverage options for packages, large parcels, or any freight:

Standard shipping – Up to €200 per parcel.

Express package shipping – Coverage available for purchase during the booking phase, based on the proof of value before transport.

Express Document shipping – Extended liability available for purchase during the booking phase.

Road freight– CMR insurance up to €10 per kg of the damaged goods, based on the proof of value before transport.

ADDITIONAL INSURANCE

Additional international shipping insurance options

We offer you some of the lowest rates for additional international shipping insurance on packages, large parcels or freight. You can purchase extra shipping insurance on goods sent overseas or domestically during the booking process, directly on our platform. ERGO provides additional insurance, and you can select from the following options:

€1,000 coverage
€12.99 per parcel or freight shipment

€2,000 coverage
€17.99 per parcel or freight shipment

€5,000 coverage
€24.99 per freight shipment

More than €5,000
Available on request

For Express shipments, insurance coverage is available for purchase when placing your order. Contact our experts to discuss additional international insurance options when shipping overseas or domestically.

Things to check for valid insured worldwide shipping

To receive compensation for the insured package delivery, make sure you are ticking all the boxes:

Determine the value of the items you are shipping. Receipts usually serve as proof of value for the validation of shipping insurance on international or domestic routes.
Take photos of the items to serve as additional proof of the condition before shipping.
The shipment complies with the packing requirements.
The shipment does not contain any items considered prohibited or restricted for shipping.

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FAQ on shipping insurance with Eurosender

Can I insure my international parcel delivery with Eurosender?

Eurosender services already include basic shipping insurance for most international and domestic shipments booked through our platform with selected transport services.

Are all international shipments insured?

Not all shipments are covered by insurance, so please bear in mind that you will not be covered for damage, loss or theft for shipments that contain prohibited or restricted items. The shipping insurance does not apply for high-value items, dangerous, illegal, perishable, or fragile items which are not appropriately packed according to our packing guidelines.

How much does international shipping insurance for packages cost?

With most of our offered transport services, you do not need to pay extra to receive basic insurance coverage!

If you book a shipment through the Eurosender platform, you automatically get insured package delivery with coverage of up to €200 on most shipments. Check the insurance coverage for each shipping service.

The cost of the additional insurance that you want to add on top of the basic one varies and depends on the coverage you want to have.

I am shipping multiple packages within one order. Does the international shipping insurance apply individually for each package?

When you send the package with insurance through our Standard Service, the shipping insurance applies to each package. Shipments with multiple boxes will be covered for up to €200 per box. Additional insurance applies for standard shipments for up to the increased value selected per shipment. Check our additional insurance coverage options.

Can I select separate shipping insurance for different parcels within my order?

No, if you would like to send multiple parcels with separate insurance, each box will need to be booked individually. Selecting additional shipping insurance for specific packages only is not possible.

If you are sending multiple parcels within a single order, you can choose to add additional insurance that will apply to each package individually, with the same coverage amount. For instance, with our standard shipping service, each box is automatically covered for €200. Let's say you want to purchase additional coverage of €1000 per parcel. In this scenario, you will need to buy the extra coverage for each individual package within the same order.

Does the basic insurance for international and domestic shipments cover suitcases?

Basic shipping insurance will cover up to €200 per item if the suitcase was packed inside a sturdy cardboard box. If you wish to increase your shipping insurance value, you can purchase additional insurance during the booking process.

Can I add shipping insurance after finalising my order?

You can add additional shipping insurance at any stage before your order is confirmed with a logistics service provider. If you want additional insurance and did not purchase it during the booking process, you should contact us.

Can I increase the insurance coverage for more than €5,000?

Depending on your chosen route and service, you may be able to increase the value of your shipping insurance to exceed the maximum value of €5,000. Please contact our team to discuss your shipping insurance options.

Is additional shipping insurance worth getting?

We recommend that purchase additional shipping insurance when shipping goods overseas. This way, you will increase your chances of getting compensation in the unlikely event that your parcel is lost, stolen, or damaged.

Can I select additional shipping insurance for high-value items?

Please be aware that basic or additional shipping insurance will not apply to valuable items. You can read the list of restricted and prohibited items, which aren’t covered by insurance. If you choose to send restricted or prohibited items, you do so at your own risk and responsibility.

If you are still unsure which shipping insurance option is right for your international or domestic shipment, contact our experts to discuss your shipping and insurance requirements.

Does shipping insurance apply for personal items?

Bear in mind that you have to provide proof of the value of the personal items you are shipping. If you cannot provide any receipts or other proof of value, the insurance may not apply, and the logistics provider will reject the claim.

Are insurance options different for businesses and individuals?

The amount of coverage available for the Standard, Express, Van, and Document Services is the same regardless of whether you are shipping as a business or individual.

As a company, you can add additional international freight insurance exceeding the maximum of €5,000 on request.

When considering international freight insurance, please know that basic coverage may not apply to personal items shipped with our freight service. Before booking a freight shipment for personal items, contact us first to find the best international freight insurance solution for your load.

What international freight shipping insurance apply to pallet shipments?

When shipping pallets by road, your shipment will be covered by the CMR convention. Any additional international shipping freight insurance added will apply to the whole load. If you want to add insurance to each parcel, you will need to book them separately, by placing individual orders.

In which situations do I get compensation for the insured package delivery?

Shipping insurance for international and domestic shipments will apply in the unlikely event of damage, loss or theft of goods during transit. The declared value of the goods and the shipping insurance coverage determine maximum coverage. The amount you will be reimbursed is decided after the selected logistics provider concludes their investigation and determines the validity of the claim.

How do I raise a claim for the damaged content on my insured package delivery?

Inspect your shipment thoroughly in the presence of the delivery driver.
Do not sign for the shipment if you believe it is damaged or partly missing. Claims that the driver left too quickly will not be accepted.
File a damage report signed by yourself (the receiver) and the delivery driver.
Report the event to claims@eurosender.com within 48 hours of receiving your shipment, including your damage report and any photos or supporting documentation.
You will receive additional documentation to complete, via email.
The receipt of the purchased goods may be requested as proof of value.
Send the requested documentation via email as soon as possible. Eurosender will then submit the claim to the logistics service provider in charge of delivery. Throughout the process, we will act on your behalf and keep you informed via email as updates come to hand.
Upon receiving the claim, the logistics service provider must conclude their assessment and provide a decision within 60 days.

Who determines the amount to be reimbursed in the event of loss or damage?

The logistics provider in charge of your order will first conduct an investigation to establish the validity of your claim. After the logistics provider assesses your claim and accepts it, they will determine the amount that you will be reimbursed for.

Will I be reimbursed for damage to the suitcase as well as its contents?

Insurance will only apply if you placed the items inside a cardboard box. To avoid damage to your luggage, we recommend you pack the contents of the suitcase into a cardboard box for better protection.

I bought additional shipping insurance, but my claim was rejected. Am I still entitled to compensation?

You will not be entitled to reimbursement if the logistics provider rejects the claim, regardless of the value of additional insurance selected or the value of the goods stated during the booking process.