International Parcel Tracking | How does it work?
When shipping with Eurosender, you will always know where your parcel is! Locate your package during transit using your shipment’s unique tracking number. All of our logistics partners work with digital tracking systems, allowing you to track your parcels online in real-time.
Didn’t book your shipment yet? Place your order now!
TRACK & TRACE
Track your Eurosender parcel
- Copy the tracking number sent to you by e-mail
- Insert the parcel tracking number in the tool below and click Track
Check these tracking statuses:
ARE YOU A BUSINESS?
Join thousands of businesses that have chosen Eurosender as their
permanent shipping platform and get immediate access to multiple benefits.
Set up a business account
Eurosender domestic and international parcel tracking – how does it work?
- For every parcel shipped through Eurosender, you will receive a tracking number via e-mail once the service is confirmed with the courier.
- The tracking number becomes functional once the parcel is collected, and the barcode is scanned for the first time in the depot.
- During transit, this barcode is scanned at every depot, updating the tracking system.
- We recommend forwarding the parcel tracking number to the recipient of the shipment and following the status of your parcel periodically.
- If the status in the tracking system has not changed in more than 48 hours, please send us a message, and we will check the situation.
What does the tracking status mean? Quick guide on domestic and international tracking statuses
Consolidation? Hub scan? If you are not sure what each tracking status means, we have compiled a list with an explanation for the most common statuses and updates displayed by the couriers tracking systems.
The most common tracking statuses
Info received / Registered parcel data, parcel not dispatched yet / Pre-advice
the order was placed and registered in the system of the chosen logistics company.
Collection request dispatched to courier / Label produced / In pick-up
the shipment is scheduled to be picked up during the day.
Pick-up / Driver’s Pick-up
the parcel was successfully collected.
Shipment departed from the facility
the package is in transit.
In transit
the parcel was picked up, and it is on the way to the destination.
Hub scan
the shipment is in the hub, waiting to be scanned and sorted for further transport.
Consolidation scan
parcels with far-away national or international destinations sometimes pass through other depots on their way, called “consolidation nodes”. During the consolidation scan process, the parcels will be sorted by their destination.
System return
it could mean that the parcel has arrived in the wrong depot due to an internal forwarding or postcode error. This status also appears when the delivery was unsuccessful due to the absence of the receiver. In such cases, the parcel is forwarded to another depot or returned to the sender after 7 days of storage in a local depot.
In customs clearance
the international parcel is currently being processed for customs clearance.
Inbound
all parcels that arrive at a recipient depot during the day are scanned there. An “inbound” status means that the parcel should be out for delivery soon.
Shipment ready for dispatch from a warehouse, parcel outbound from transit facility
The shipment was prepared and it is ready to move out of the warehouse.
Out for delivery
the carrier is about to deliver the shipment during the day.
Delivered, POD Available
the shipment was successfully delivered. Proof of delivery (POD) is available upon request.
Tracking statuses for failed parcel collection
These package statuses may appear in the tracking system in case of unsuccessful parcel pick-up. Please have in mind that the number of collection attempts and other working policies may differ depending on the courier company and country.
In the following situations, the courier driver will attempt to collect the parcel again on the next working day. In some cases, the order will have to be rebooked if the customer wants another pick-up attempt.
Sender not present, notified first/second time
the parcel was not successfully collected because the sender was not present at the pick-up address.
Closed
the parcel was not successfully collected because the pick-up location (for example a store, hotel or an office) was closed.
Lack of time
the parcel was not successfully collected due to external circumstances.
Not present / Not informed
the parcel was not successfully collected because either there was nobody present or the person at the pick-up address was not informed about the collection.
Parcel not ready for shipping
the parcel was not successfully collected because it was not ready for shipping.
In the following cases, the order is automatically cancelled and needs to be rebooked if the customer decides for another pick-up attempt.
Wrong address
the parcel was not successfully collected due to a wrong or incomplete pick-up address.
Access code required
the parcel was not successfully collected because an entry access code is required. In most cases, the customer will be contacted to provide the required information.
Not in compliance with the system
the parcel is not in accordance with the booking order. It can be either oversized, overweight or on a pallet.
Parcel shipped by other means
the parcel was not successfully collected because it was shipped by other means/another courier service.
Customer has less/more than collection requests ordered
the parcel was not collected because the customer had more or fewer packages than specified in the order. For shipping extra parcels, an additional order needs to be placed.
Delay due to unknown reason
the parcel was not successfully collected due to external circumstances that prevented the courier from reaching the pick-up location.
Tracking statuses for unsuccessful parcel delivery attempts
These are the most common parcel tracking statuses when the delivery attempt is not successful.
Not informed about the delivery / Refused the package
the recipient did not accept the shipment.
Digicode/Access code required
the parcel was not delivered because an entry access code is required, which should be provided by the customer.
Consignee not present, notified first/second time
parcel was not delivered successfully because nobody was present at the delivery address. Depending on the country, the courier may attempt a second delivery, or the parcel can be taken to the closest warehouse or Parcel Shop. The courier will leave a notification with the required information, and the customer is advised to contact the courier company for further assistance.
In warehouse / Delivered to Parcel Shop
the parcel is stored at the designated parcel depot/warehouse, and the recipient should collect it personally.
Return to sender
a shipment can be returned to the sender if the delivery address is incorrect, insufficient or does not exist. It might also be returned if the consignee has moved without providing a forwarding address, the package is refused by the receiver or the receiver failed to collect the item from the warehouse during the stipulated retention period.
Read more about individual tracking statuses
OUR BENEFITS
Why ship with Eurosender?
Immediate prices for shipping parcels, express and pallet worldwide
Contract-free shipping service with renowned international couriers
Real-time tracking and electronic proof of delivery available
Insurance is already included in the price, extra coverage available
NEED HELP?
Get further assistance for tracking your parcel
NEED MORE INFORMATION?