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  • Track and Trace | Eurosender

Transit & Tracking

How can I track my shipment?

All shipments booked using Eurosender have tracking numbers which the customers receive in an e-mail. You can track your shipment by following the tracking link you receive on your email or directly on Eurosender’s webpage.

 

Where can I track my shipment?

You can track your shipment by entering the order number or the tracking number in the online tool, available on our homepage or by following the link provided in the tracking confirmation e-mail. The link will redirect you to a tracking tool, where you will be able to monitor the progress of your package at all times.



What information will I get from tracking my shipment?

By tracking your shipment, you will be able to see where it is at any given time. Information such as location or status will give you a better idea as to when your parcel/shipment will be delivered.


 

What is the average transit time?

The average transit time depends on the transportation route you choose. You will be able to see the estimated delivery time in the second step of the ordering process. To check the estimated transit time of your shipment, please enter the pickup and delivery country below:

Calculate estimated delivery time:
Pick up*
Delivery*

 


What are the reasons for possible delays?

A delay in delivering the shipment may occur in one of the following cases:

  • The consignee is not present at the specified address;
  • The location is difficult to reach and the courier may encounter difficulties in locating the address;
  • Wrong address or missing information (i.e. access code);
  • The pick-up or delivery location is closed (in cases when the pickup or delivery location is not a private residence, for example a hotel, company, store etc.);
  • External circumstances such as weather, car accidents blocking the road, lack of time;
  • Holidays in the country of delivery.
     

TRACKING

Enter your order or tracking number:



Customer support

Phone (Available from 9 am until 6 pm (CET) +44 20 3318 3600

help@eurosender.com

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