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  • Najpogosteje zastavljena vprašanja in odgovoriFrequently Asked Questions

Pogosta vprašanja

Kako oddam naročilo?

With Eurosender you can send suitcases, cardboard boxes, parcels, golf bags, skis and more. We urge you not to send anything fragile or that you would not be allowed to check-in when air traveling- such as aerosols, illegal and restricted items (drugs, stolen items, weapons), dangerous and explosive items, glass, animals, etc.
 

Can I send cardboard boxes?

Yes, we accept cardoard boxes, but please note that we do not accept plastic bags.
 

Does someone need to be present when the courrier will come to pick up my package?

Yes, the courier can only pick up your package from you or someone on your behalf (family members, friends, hotel reception). If no one is present when the courier arrives, there will be another pick up attempt later either the same or next day. You will receive a confirmation slip from the courier upon pick up.
 

What is the average transit time?

Transit time for delivery is usually 3-10 working days, depending on the destination. You can always track the progress of your package using the provided tracking code.

Please understand that logistics often depend on unpredictable factors (such as weather, car accidents,…) which can in some cases lead to longer/delayed transit times.
 

Do I need to be present for the delivery?

All packages need to be signed for, albeit anyone at the delivery adress can sign for it.
 

Is there a size limitation on items I can send?

  • Maximum length of 175 cm
  • Length (in cm) + 2x width (in cm) + 2x height (in cm) < 300 cm (length plus two times widths plus two times height should be less than 300 cm or 3 m all together).

Check the size of your item in the calculator below.

Preverjanje dimenzij vaše pošiljke
Niste prepričani, ali se bo vaša pošiljka obravnavala kot paket ali kot tovorna pošiljka?
Vnesite dimenzije v spodnja polja in preverite:
Dolžina:*
Širina:*
Višina:*

Please note, that these are maximum dimensions that are allowed.
 

What is the allowed package weight?

Please make sure that your item falls into one of the following weight categories: up to 2 kg, up to 5 kg, up to 10 kg, up to 20 kg, up to 30 kg, up to 50 kg.

We do not offer shipping for items that exceed 50 kg.
 

Can I send a bike?

Yes, we ship bikes, as long as they are within the acceptable size and weight limitations specified above. Please ensure that the bike is appropriately protected (such as packaged in a box) and prepared for shipping.
 

Are my items insured when shipped through Eurosender?

Yes, all items are insured up to 200,00 EUR. If you are shipping items of higher value, additional insurance can be purchased on prior request before the pick up date (contact us on help@eurosender.com).
 

Can I send more packages in one order?

Yes, you can send up to 10 packages with one order, as long as no package weighs more than 30 kg. If you want to send packages that weigh more than 30 kg (and up to 50 kg), you need to create a separate order for each package.