International Delivery Service Updates

FedEx is experiencing operational slowdowns in Emilia Romagna due to protests and blockages at our stations in Modena and Bologna, resulting in limitations to our domestic and international pickups and deliveries. We therefore ask our customers not to send shipments to the areas managed by these stations until circumstances allow us to restore our regular services.

Please also note that domestic and international pickup and delivery services may be subject to restrictions in the Milan area due to industrial action.

Please rest assured that we are doing our utmost to minimize any service delays. We are closely monitoring the situation and have put contingency plans in place to ensure the continuity of operations and service quality to the best of our ability.

Thank you for your understanding.

We continue to evaluate the situation in the Middle East and have resumed pickup and delivery services across the Middle East in line with local guidance. We have contingency measures in place to support shipments out of Israel.

Customers shipping to or from the Middle East region will experience extended transit times.

The safety and security of our team members is our top priority, alongside our commitment to providing the best possible service for our customers.

Thank you for your understanding.

Please be aware that due to extreme weather conditions caused by the Storm Regina all flights are cancelled yesterday and today from and to the islands of Madeira.

This is causing serious delays in transit of parcels coming or leaving the islands.
We will update you tomorrow in case of any change.

Thank you for your understanding.

France will introduce a new national tax on small parcels, named “taxe sur les petit colis” (TPC) on low value imports.

The fee will be applied to shipments being imported into France (including Martinique, Guadeloupe and Réunion) and Monaco from outside of the European Union (EU) customs territory, with a declared value below €150.

For full details about the “taxe sur les petits colis”, please visit the French Customs Page: Taxe sur les petits colis: point d’information sur sa mise en œuvre | Portail de la Direction Générale des Douanes et Droits.

Key Changes (Effective March 1, 2026) Beginning March 1, 2026,

France will apply a tax on import flows of low value shipments as follows:

• The new tax will apply to each item of merchandise at the time of import (defined by a unique Harmonize System code of 6 digits), at a rate of €2 per item.
• If the shipper uses IOSS*: the fee will be collected through the IOSS mechanism.
• If IOSS is not used: the fee will be charged at the time the shipment is imported.

This €2 will be shown as a separate line on the customs declaration, under code D205, and will be consolidated in the duty line on the FedEx duties and taxes invoice. This fee is expected to remain in place until a future EU wide handling fee is adopted as part of the EU Customs Reform package.

What this means:

Non-EU shippers sending to France:

• Low value shipments (<€150) to France will now incur a €2 fee per declaration line.
• Shippers may update pricing, checkout information, and customer communication reflect these new import costs for buyers in France.

EU-based shippers sending to France:

• No impact on intra-EU shipments.
• The fee applies only to goods imported into France from outside of the EU customs territory.

Importer from France receiving goods from outside the EU:

• French buyers may see the €2 fee included in the total cost of delivery, either collected through IOSS at checkout (if applicable) or upon import.

Thank you for your understanding.

Due to the recent developments in the Middle East, flights in and out of this region have been impacted, resulting in disruptions to our regular pickup and delivery schedules in the Middle East. Flights to and from Bahrain, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, United Arab Emirates and Saudi Arabia, have been suspended.

As a result, customers shipping to or from those countries may experience extended transit times.

Thank you for your understanding.

Please keep this in mind when handling inquiries or tracking requests for shipments in these specific Irish regions.

• Service Impact: Deliveries, returns, and pickups are currently delayed in the Mayo/Sligo region.
• Backlog Management: Parcels are being processed on a FIFO (First-In, First-Out) basis to clear the volume in a structured manner.
• Recovery Plan: Additional resources have been deployed, and operations will continue through the weekend in certain areas to clear the backlog before next week.
• Contingency: GLS is implementing stabilization measures to minimize further impact, though delays should still be expected for the time being.

Thank you for your patience and continued trust.

Below is the latest overview of operational disruptions across Portugal due to extreme weather conditions.

North part of the country:

• A24 closed to traffic.
• Difficulties in the areas of Vila Real, Lamego, Régua, Montalegre and Viseu, mainly due to snow, which continues to affect traffic and access to various locations.

Central part of the country:

• Montemor-o-Velho – flooding affecting access and traffic.
• Leiria – most affected area, with several roads flooded and severe operational limitations.
• Santarém, Coruche, Abrantes, Almeirim, Alpiarça and Benavente – multiple constraints due to flooding and submerged roads.

South part of the country:

• Portalegre – traffic difficulties at various points.
• Alcácer do Sal – critical situation due to flooding of the River Sado.
• Grândola and Odemira – access restricted by flooding and rising water levels.

Thank you for your patience and continued trust.

Due to the storm, Leiria branch was partially destroyed, and deliveries and collections are therefore suspended in the following postal codes:

• 2400, 2405, 2410, 2415, 2420, 2425, 2430, 2440, 2445, 2450, 2460, 2475, 2480, 2485, 2490, 2495, 2500, 2510, 2520, 2530, 2540, 2550

Thank you for your understanding.

Please note that we are currently experiencing service exceptions in Cork, Kerry, Waterford and in parts of the South-East and parts of Dublin and Wicklow, causing significant road closures, due to flooding. Several main transit routes are currently impassable, and we have instructed our drivers not to attempt delivery in submerged areas to prevent damage to the goods.

We are manually tracking all affected parcels and will prioritize these for delivery as soon as local authorities clear the roads.

Thank you for your understanding.

During the 2026 Olympic and Paralympic Winter Games, significant traffic restrictions and a general increase in road congestion are expected. These events will directly impact BRT operations, with possible delays in deliveries and collections of up to 24 hours.

Affected Periods:

• Winter Olympics: February 6-22, 2026
• Winter Paralympics: March 6-15, 2026

Areas of highest impact:

The critical issues will be concentrated primarily in the following logistics hubs and surrounding areas:

• Milan, Cortina d’Ampezzo, Sondrio

Thank you for your understanding.

In the Lombardy region (Italy), delays are currently being experienced due to peak operational pressures and local campaigns. This may cause shipments to take longer than usual to arrive.

Our partner BRT is working hard to reduce the backlog as quickly as possible and restore normalcy to the situation. Some of the shipments that were still at the Origgio hub since last Monday are expected to be processed in phases starting tomorrow. We will post updates as soon as there is more clarity and processing times improve.

Thank you for your understanding.

We would like to inform you that due to the adverse weather conditions (strong winds, heavy snowfall – storms) prevailing nationwide, there may be delays in the receipts and deliveries of many ACS Network stores today 21/1/2026 and tomorrow 22/1/2026.

Furthermore, based on a relevant announcement by the Ministry of Labor & Social Security, a directive has been issued banning the circulation of two-wheeled vehicles in the Regions of Peloponnese and Attica, as well as in the Regional Units of Boeotia and Evia, for today 21/1/2026. Therefore, in these areas it is possible that increased delays in the receipts and deliveries of ACS network stores may occur.

ACS’s first concern is to protect the health and safety of its people and in this direction it takes all necessary measures and provides the required recommendations to its branch network.

Thank you for your understanding.

We would like to inform you that, on January 13, border crossing points between Greece and neighboring countries are blocked due to farmers’ protests, with the situation announced as being of undetermined duration.

As a result of these blockages, transport operations and deliveries to and from Greece will experience delays, beyond our control.

The situation is being closely monitored by our operational teams, and we will inform you immediately as soon as there are any updates or when traffic resumes.

Thank you for your patience and continued trust.

We would like to update you on the ongoing winter disruptions, this time affecting the Netherlands, where severe weather continues to create significant operational challenges across the country.

Heavy snowfall over the past days has left many regions struggling with accessibility. While main roads are being cleared gradually, smaller streets, especially in residential areas, remain heavily impacted. This has made it extremely difficult to maintain normal delivery operations.

Most affected areas:

• Residential zones and small streets across NL – these areas remain blocked or only partially accessible due to accumulated snow.
• Regions with ongoing local traffic restrictions – clearing efforts are still in progress, and conditions vary widely by municipality.

Operational impact:

• ADR shipments could not be delivered last week due to unsafe road conditions.
• B2C deliveries were also not possible, as many small streets were inaccessible.

Backlog situation:

• Approximately 1,600 collis are currently pending in floor-check.
• Two additional trucks from Friday have not yet been unloaded due to capacity constraints.

Due to the current backlog, we are unable to accept any additional trucks before Wednesday. A new update will follow on Wednesday once we have reviewed the situation.

We are monitoring the situation hourly with the authorities and taking all necessary measures to maintain our operations as smoothly as possible while ensuring the safety of our staff and partners.

We appreciate your patience and your continued trust.

Due to persistent snowfall, we expect both pickups and deliveries to be impacted throughout this week. We are doing everything we can to keep operations running.

Thank you for your patience and continued trust.

Due to severely deteriorated weather conditions (snow and freezing rain), many roads are closed to traffic.

• Individual customers
  • Many deliveries cannot be guaranteed in areas affected by snow and ice.
  • Delivery delays are to be expected across the entire GLS network due to transit through these territories.
• Shipping customers
  • Collection delays are expected for parcels from areas affected by snow and ice.
  • Collection delays are to be expected for parcels destined for these territories.

We are monitoring the situation hourly with the authorities and taking all necessary measures to maintain our operations as smoothly as possible while ensuring the safety of our staff and partners.

Thank you for your patience and continued trust.

Unfortunately, significant disruptions have been reported across southwestern France due to nationwide farmer protests. These protests have led to motorway blockages (including A64, A65, and A75) and severe traffic delays, impacting transport lanes and subcontractor operations.

Thank you for your patience and continued trust.

We would like to inform you about the upcoming non-operational days for GLS services during the holiday period. Please note that on the dates listed below, GLS will not be performing any pickups or deliveries, and their sorting centers will be closed.

• From Wednesday, 24 December, to Sunday, 28 December
• Wednesday, 31 December 2026
• Tuesday, 6 January 2026

We kindly ask you to take this into account when planning your shipments.

Thank you for your understanding, and we wish you a pleasant holiday season.

Following the general strike on December 12th, we would like to inform you that delays may occur in the delivery of shipments to and from Italy in the coming period, due to the major impact on the transport and logistics sector.

According to information received from our local partner, BRT Bartolini, the most affected shipments are those processed in the Lombardy region (Milan area), where transit times may exceed the standard values for the International Road Service.

The situation is being constantly monitored, so we will inform you as soon as relevant updates become available.

Thank you for your patience and continued trust.

We would like to inform you that, starting from December 2nd, farmers’ protests are taking place in Greece, leading to the closure of major transport routes, including:

• ⛔ the main Thessaloniki – Athens road
• ⛔ the Kula border crossing (starting from December 3rd)

Due to these traffic restrictions, deliveries to Greece may experience delays, beyond our control.

This is a temporary situation and is being closely monitored by our operational teams.

For further information or support, please contact your dedicated DPD representative or our Customer Service team.

Thank you for your understanding and cooperation!

Due to the anticipated seasonal volume, the FedEx Money-Back Guarantee (MBG) will be suspended for intercontinental shipments to and from Europe shipped on or after December 1st 2026, for the following timedefinite FedEx services, until further notice:

• FedEx International First®
• FedEx International Priority
• FedEx International Priority® Express
• FedEx International Priority® Freight
• FedEx International Priority DirectDistribution®
• FedEx International Priority DirectDistribution® Freight

Thank you for your patience and continued trust.

Due to the national strike called by the confederal trade unions for tomorrow, Friday, December 12th, pickup and delivery services may experience disruptions. All carriers may be affected, with possible significant delays particularly for BRT and GLS.

Thank you for your patience and continued trust.

Due to the planned farmers’ strike, which includes rallies and the closure of roads, highways, airports, and customs checkpoints at the borders, delays may occur in the pickup and delivery of shipments throughout Greece until further notice.

Thank you for your patience and continued trust.

Due to national public holidays on 8 December 2026, pick-up and delivery services may be unavailable or limited in the following countries and territories:

• Albania
• Andorra
• Austria
• Chile
• Colombia
• Equatorial Guinea
• Falkland Islands
• Guam
• Italy
• Liechtenstein
• Macau
• North Macedonia
• Malta
• Monaco
• Nicaragua
• Northern Mariana Islands
• Panama
• Paraguay
• Peru
• Philippines
• Portugal (Mainland)
• San Marino
• Seychelles
• Spain (Mainland)
• Tonga
• Uzbekistan
• Vatican City
• Venezuela
• Portugal (Madeira & Azores)

Over the past few days, a series of operational disruptions have affected Intra-European Economy and domestic shipments within Europe. Service delays may occur across the region.

All issues have now been resolved, and we are working with the highest priority to process and deliver all shipments as quickly as possible. Please note that short-term delivery delays may still be experienced due to exceptionally high shipment volumes during the Peak season.

We are actively monitoring the situation and doing everything we can to keep delays to a minimum, aiming to return to our regular delivery schedule as soon as possible.

Thank you for your patience and continued trust.

All shipping services to and from the following countries are temporarily suspended until further notice:

• Afghanistan
• Belarus
• Cuba
• Iran
• North Korea
• Principality of Monaco
• Russia
• South Sudan
• Sudan
• Syria
• Ukraine