Using the booking engine
How to start an order on Eurosender platform?
Order
To which countries can I send my items?
Does the price depend on the address I choose, even if it is inside the same country?
Is the price on the website final?
How do I fill in the form if the pick-up place is a hotel?
How do I fill in the form if the pick-up place is a company?
As a business user, can I ship to a private address?
Can my parcel be picked up from an airport?
Is possible to organize the shipping to remote areas?
How can I ship from a gated community and/or from multiple-unit addresses?
Can I increase the insurance coverage value after I make the booking?
Pick-up and delivery
Can I choose the hour of pick-up and delivery?
Will the courier driver call me before collecting or delivering a package?
What kind of addresses can the courier collect from?
Are there any drop-off locations where I can leave my package?
Is the courier driver equipped with tools to check the weight of my parcel upon pickup?
If I have many parcels, will they be collected by the same courier company?
Tracking and transit
I ordered a shipping service for several packages. Do I get a tracking number for every package?
What does “estimated delivery time” mean?
What does it mean if the information in the tracking system doesn’t change?
The estimated delivery time
Shipment dimensions
Why is it important to measure your shipment?
Packaging advice
Do I have to buy the package for shipping or does the company provide it for me?
Does Eurosender offer the option to purchase pallets for freight shipping?
Prohibited and restricted items
Are any items forbidden from sending?
Can I ship cigarettes or tobacco?
Can I ship goods that need temperature controlled transportation?
Various questions
Is Eurosender a courier company?