Standard shipping service


Order

What are pick-up and delivery times?

What is the first possible pick-up date?

Can I book a pick-up for the same day?

Will the driver call me before the pick-up or delivery of my shipment?

Can I call the courier company myself?

When can I call the courier company?

What can I do if I don’t have a local’s phone number?

Can I change the courier company in charge of the delivery?

What languages do the couriers speak?

What does transit time mean?

How do I know what is the estimated delivery time for my parcel?

When can it happen that the transit time is prolonged?

Can I receive my shipment earlier than scheduled?

What are important things to consider regarding transit times?

Am I entitled to any refund if transit time is prolonged?

What is a tracking number?

When will I receive a tracking number for my parcel?

When does my tracking number become functional?

What do tracking statuses mean?

Do I receive a different tracking number if my order is rebooked?

What can I do if I didn’t receive my tracking number?

Why is my tracking number not working and the tracking status is not being updated?

Can a courier driver pick-up my order on a festive day?

Why my pick-up didn’t happen?

My pick-up failed due to the wrong pick-up address. What do I have to do?

My pick-up failed because the shipment was not ready. What do I do?

My pick-up failed as the shipper was absent. Can I book a new pick-up?

What can I do if my pick-up failed as there was no local phone number provided?

My pick-up failed as the shipper didn’t print and stick the label. What do I do?

How do I receive the shipping label that has to be affixed to the package?

My pick-up failed and there is a wrong status in the tracking system. What am I supposed to do?

My pick-up failed as the location was closed. Will there be a new pick-up attempt?

My pick-up failed due to lack of time. Will the drive come back the next working day?

My order was rebooked for a different pick-up date but I will leave the country soon. How should I proceed?

What do I have to do if my pick-up failed as it was shipped by other means?

My pick-up failed as it was not in compliance with the system. What can I do?

What can I do if my pick-up failed due to unknown reason?

Can I add another parcel to my order?

What is a Flexible booking?

Can I change the address details of my orders?

How can I buy a flexible booking for my order?

I didn’t purchase the Flexible booking service, but I would like to change some information in my order. Are there any administrative fees that apply?

What are the other courier surcharges that may apply?

Can I call the courier company directly in order to change different details related to the collection or delivery or shall I always do it through Eurosender?

Can I take my parcel to any drop-off location?

Pack and ship

How to pack and ship different items

Accordion

Alcohol

Animal forage

Antiques and antique furniture

Apple Cider

Archery equipment

Auction houses

Basketball equipment

Baby stroller

Bed Linen

Beehive

Beer

Bike

Birthday cake

Boat spare parts

Books

Bourbon

Bricks and tiles

Camera and video equipment

Camping equipment

Candles

Cannabis grow kit

Cannabis products

Cannabis seeds

Car parts

Car roof rack

Carpet

Carp fishing

CBD products

Cello

Ceramics

Chairs

Champagne

Chocolate

Cigarettes

Clothes

Coffee machine & tea brewer

Collectibles

Computer parts and accessories

Cosmetics

Couch

Cricket equipment

Desk

Drone

Drum kit

E-cigarettes

Egg incubator

Etsy

Farming equipment

Fireplace and firewood

Fishing gear

Food

Food supplements

Fragile items

Fridge

Furniture

Furniture from Voga

Furniture from IKEA

Game Consoles

Gifts

Gin

Glass

Golf clubs

Grip equipment

Guitar

Gym equipment

Heavy parcels

Helicopter and plane spare parts

Hemp oils

Hiking gear

Hockey equipment

Honey

Horse riding gear

Hot tub

Household appliances

Hunting gear

Industrial equipment

Industrial hemp

Inflatable boat

iPad & tablet

Jewellery

Kayak

Key

Kitesurfing

Lamps

Laptop

Lawnmower

Leaf blower

Leaflets and posters

LEGO

Luggage

Mattresses

Motocross gear

Motorcycles

Multiple packages

Olive oil

Outdoor furniture

Paddleboard

Paint and varnish

Paintings

Paraglider and hang glider

Party decorations and balloons

Perfume

Piano

Plants

Prescription drugs

Printer

Radiator

Rafting equipment

Rowing equipment

Rum

Sailboat

Sake

Samples

Scuba diving equipment

Sewing machine

Smartphones

Snowmobile

Snow plow

Soccer and football equipment

Solar panels

Spices

Suit

Surfboard

Tables

Tattoo equipment

Telescope

Tennis equipment

Tobacco products

Trade shows

Toys and games

TV

Valuable items

Vinyl records

Violin

Vodka

Wakeboarding

Watches

Water pump

Water skis

Wedding dress

Wheels and tires

Whiskey

Windsurfing

Wine

Wreath

Train companies’ baggage allowance

European trains

Eurostar