How can I start an order on Eurosender platform?
What information do I need to provide?
How can I add additional shipping insurance to my order?
Can I review my order before submitting it?
How can I pay for the order?
What are the next steps after placing an order?
What is a standard shipment and what are its dimensions and weight limitations?
Is there any easy way to check if my parcel/suitcase fits the standard dimensions and weight?
Can I attach several boxes together?
How can I weigh my parcel/suitcase if I don t have a scale?
Is the courier driver equipped with tools to check the weight of my parcel on the pick-up location?
If I have many parcels, will they be collected by the same courier company?
Where and how do I place my order for a standard shipment?
How do I fill in the form if the pick-up place is a hotel?
How do I fill in the form if the pick-up place is a company?
How do I fill the form if the pick-up or delivery destination is a student dorm or a university?
Where to and where from can I ship my parcels?
Does the price depend on the address I choose, even if it is inside the same country?
Is the price on the website final?
Can my parcel be picked up from an airport?
Is possible to organize the shipping to remote areas?
How can I ship from or to a gated community, hostel, dormitory and/or from buildings with multiple apartments?
What kind of addresses can the courier driver collect from?
Can I book the shipping even though I don’t have the correct address?
How do I know which courier provider will collect and deliver my shipment?
I am not sure what type of shipping service I need. What should I do?
Will the courier help me pack my things and provide me with packaging materials?
Can I re-use a cardboard box or does it have to be a new one?
How to pack a package?
Is a suitcase the appropriate method of packaging?
How to pack a suitcase?
Will my suitcase be rejected if I don’t wrap it in plastic foil?
Can I use a plastic box for shipping?
How to pack sports and duffle bags?
Can I pack everything in a plastic or raffia bag?
Do I have to buy the package for shipping or does the company provide it for me?
What should I do if the parcel contains fragile objects?
Can I write on the package “Fragile” or “This side up”?
Am I entitled to any compensation if my “fragile” object is damaged during transportation?
Do I have to print and put on the parcel any shipping label?
What are pick-up and delivery times?
What is the first possible pick-up date?
Can I book a pick-up for the same day?
Will the driver call me before the pick-up or delivery of my shipment?
Can I call the courier company myself?
When can I call the courier company?
What can I do if I don’t have a local’s phone number?
Can I change the courier company in charge of the delivery?
What languages do the couriers speak?
What does transit time mean?
How do I know what is the estimated delivery time for my parcel?
When can it happen that the transit time is prolonged?
Can I receive my shipment earlier than scheduled?
What are important things to consider regarding transit times?
Am I entitled to any refund if transit time is prolonged?
What is a tracking number?
When will I receive a tracking number for my parcel?
When does my tracking number become functional?
What do tracking statuses mean?
Do I receive a different tracking number if my order is rebooked?
What can I do if I didn’t receive my tracking number?
Why is my tracking number not working and the tracking status is not being updated?
Can a courier driver pick-up my order on a festive day?
Why my pick-up didn’t happen?
My pick-up failed due to the wrong pick-up address. What do I have to do?
My pick-up failed because the shipment was not ready. What do I do?
My pick-up failed as the shipper was absent. Can I book a new pick-up?
What can I do if my pick-up failed as there was no local phone number provided?
My pick-up failed as the shipper didn’t print and stick the label. What do I do?
How do I receive the shipping label that has to be affixed to the package?
My pick-up failed and there is a wrong status in the tracking system. What am I supposed to do?
My pick-up failed as the location was closed. Will there be a new pick-up attempt?
My pick-up failed due to lack of time. Will the drive come back the next working day?
My order was rebooked for a different pick-up date but I will leave the country soon. How should I proceed?
What do I have to do if my pick-up failed as it was shipped by other means?
My pick-up failed as it was not in compliance with the system. What can I do?
What can I do if my pick-up failed due to unknown reason?
Can I add another parcel to my order?
What is a Flexible booking?
Can I change the address details of my orders?
How can I buy a flexible booking for my order?
I didn’t purchase the Flexible booking service, but I would like to change some information in my order. Are there any administrative fees that apply?
What are the other courier surcharges that may apply?
Can I call the courier company directly in order to change different details related to the collection or delivery or shall I always do it through Eurosender?
Can I take my parcel to any drop-off location?
When can I expect my delivery?
Why my delivery didn’t happen?
My delivery failed due to a wrong delivery address. What am I supposed to do?
My delivery failed as the receiver was absent. Will there be a new delivery attempt?
My delivery failed as there was no local phone number provided. What do I do?
What can I do if my delivery failed and there is a wrong status in the tracking system?
My delivery failed as the location was closed. Will there be a new delivery attempt?
What can I do if my delivery failed as consignee was not informed/refused the parcel?
My delivery didn’t happen, but the tracking system shows my parcel as delivered. What do I have to do?
I haven’t received any updates regarding my order. What should I do?
Is there any particular procedure concerning the delivery system in Sweden?
What can I do if I had shipped several parcels but received only some of them?
My delivery failed due to an unknown reason. How can you help me?
Will the same courier company that picked up my shipment also deliver it to the destination?
Can my parcel be delivered to any drop-off point?
What is a parcel shop?
For how many days will my parcel be stored in the parcel shop?
How can I collect my parcel in the parcel shop?
How can I pay for the service?
Can I change the payment method that I selected initially?
How does the payment through bank transfer work?
Will I receive a notification once I complete my order?
Can I pay in my local currency?
Can I pay cash on delivery?
Can I pay for the service after the shipment was delivered?
I received an email with the status “Awaiting payment”. What does it mean?
What does the status “Pending” mean?
What is “flexible booking” and why do I need it?
How can the receiver of the package pay for the service?
What happens with my order if I didn’t finalise the payment?
How does the shipping insurance work?
I bought additional insurance but my claim was rejected. Will I still receive compensation?
When does the shipping insurance apply?
Does the shipping insurance apply for the entire order?
Can I select additional insurance only for certain packages in my order?
How can I increase the insurance coverage?
What are the costs of additional shipping insurance?
How does the shipping insurance apply for orders that contain multiple packages?
Can I add shipping insurance if I already finished my order?
Does the shipping insurance apply for suitcases?
Are the damages of a suitcase reimbursed?
Does the additional insurance apply for any type of shipment?
What type of items are covered by insurance?
Can I choose additional shipping insurance for freight shipment?
How can I buy the shipping insurance for pallets?
How do I add an additional shipping insurance if I have requested an individual offer?
In case of a freight shipment, does the insurance apply for each individual parcel or for the entire shipment?
What can I do if the package I receive is damaged?
Are any items forbidden from sending?
Are there any items not covered by the shipping insurance?
Can I ship cigarettes or tobacco?
Can I ship goods that need temperature-controlled transportation?
Can I ship liquids?
Can I still decide to ship certain items even though they are prohibited?
Can I specify the content of my parcel in the Comments field?
What can happen if I ship prohibited items?
When can I start a claim procedure?
How does the claim procedure work?
What is the amount I will be compensated for?
How soon shall I start a claim of my shipment was damaged?
How will I get compensated if I had purchased additional insurance?
If my parcel contained prohibited items, am I still entitled to receive compensation?
What are the reasons for a courier to refuse a claim?
What happens if I don’t have the damaged report filed with the courier driver?
If my claim is accepted and reimbursement is granted, how soon will I receive the money?
What information do I need to provide in order for the money to be transferred?
If I paid with one payment method, can I receive the reimbursement through a different one?
Important notes about the claim procedure
How to pack and ship different items
Antiques and antique furniture
Boat spare parts
Bricks and tiles
Camera and video equipment
Cannabis grow kit
Car roof rack
Coffee machine & tea brewer
Computer parts and accessories
Fireplace and firewood
Flowers and bouquets
Furniture from Voga
Furniture from IKEA
Helicopter and plane spare parts
Horse riding gear
Ice cream machine
iPad & tablet
Leaflets and posters
Paint and varnish
Paraglider and hang glider
Party decorations and balloons
Scuba diving equipment
Sculptures and statues
Soccer and football equipment
Toys and games
Wheels and tires
United Arab Emirates
Our courier partners
Kuehne + Nagel
Pallet delivery in Europe
Different types of pallets
Bosnia and Herzegovina
Madeira & Azores
Different courier services
Bus baggage policy and fees
Airlines’ excess baggage charges
Lost and found shipping guide
Hilton London Metropole
TGV & OUIGO
Courier Service Holiday Schedule
Easter delivery schedule
Mother’s Day shipping
Shipping and storage
Valentine’s Day courier services
Required documents for shipping
On the road