Help


Standard shipping service


Order

What are pick-up and delivery times?

Will the driver call me before the pick-up or delivery of my shipment?

Can I call the courier company myself?

When can I call the courier company?

What can I do if I don’t have a local’s phone number?

Can I change the courier company in charge of the delivery?

What languages do the couriers speak?

What does transit time mean?

How do I know what is the estimated delivery time for my parcel?

When can it happen that the transit time is prolonged?

Can I receive my shipment earlier than scheduled?

What are important things to consider regarding transit times?

Am I entitled to any refund if transit time is prolonged?

What is a tracking number?

When will I receive a tracking number for my parcel?

When does my tracking number become functional?

What do tracking statuses mean?

Do I receive a different tracking number if my order is rebooked?

What can I do if I didn’t receive my tracking number?

Why is my tracking number not working and the tracking status is not being updated?

Can a courier driver pick-up my order on a festive day?

Why my pick-up didn’t happen?

My pick-up failed due to the wrong pick-up address. What do I have to do?

My pick-up failed because the shipment was not ready. What do I do?

My pick-up failed as the shipper was absent. Can I book a new pick-up?

What can I do if my pick-up failed as there was no local phone number provided?

My pick-up failed as the shipper didn’t print and stick the label. What do I do?

My pick-up failed and there is a wrong status in the tracking system. What am I supposed to do?

My pick-up failed as the location was closed. Will there be a new pick-up attempt?

My pick-up failed due to lack of time. Will the drive come back the next working day?

What do I have to do if my pick-up failed as it was shipped by other means?

My pick-up failed as it was not in compliance with the system. What can I do?

What can I do if my pick-up failed due to unknown reason?

What is Flexible booking?

How can I buy flexible booking to my order?

I didn’t purchase the Flexible booking service, but I would like to change some information in my order. Are there any administrative fees that apply?

What are the other courier surcharges that may apply?

Can I take my parcel to any drop-off location?

Pack and ship

How to pack and ship different items

Accordion

Alcohol

Train companies’ baggage allowance

European trains

Eurostar

By using this site, you agree we can set and use cookies. For more details of these cookies and how to disable them, see ourcookie policy