How can I start an order on Eurosender platform?
What information do I need to provide?
To which countries can I send my items?
Does the price depend on the address I choose, even if it is inside the same country?
Is the price on the website final?
How do I fill in the form if the pick-up place is a hotel?
How do I fill in the form if the pick-up place is a company?
As a business user, can I ship to a private address?
Can my parcel be picked up from an airport?
Is possible to organize the shipping to remote areas?
How can I ship from a gated community and/or from multiple-unit addresses?
Can I increase the insurance coverage value after I make the booking?
Can I choose the hour of pick-up and delivery?
Will the courier driver call me before collecting or delivering a package?
What kind of addresses can the courier collect from?
Are there any drop-off locations where I can leave my package?
Is the courier driver equipped with tools to check the weight of my parcel upon pickup?
If I have many parcels, will they be collected by the same courier company?
I ordered a shipping service for several packages. Do I get a tracking number for every package?
What does “estimated delivery time” mean?
What does it mean if the information in the tracking system doesn’t change?
Why is it important to measure your shipment?
Do I have to buy the package for shipping or does the company provide it for me?
Does Eurosender offer the option to purchase pallets for freight shipping?
How does the shipping insurance work?
When does the shipping insurance apply?
Does the shipping insurance apply for the entire order?
How can I increase the insurance coverage?
What are the costs for an additional shipping insurance?
How does the shipping insurance apply for orders that contain multiple packages?
Can I add a shipping insurance if I already finished my order?
Does the shipping insurance apply for suitcases?
What type of items are covered by insurance?
Can I choose an additional shipping insurance for freight shipment?
How can I buy a shipping insurance for pallets?
How do I add an additional shipping insurance if I have requested an individual offer?
Are any items forbidden from sending?
Can I ship cigarettes or tobacco?
Can I ship goods that need temperature controlled transportation?
Is Eurosender a courier company?