When shipping with Eurosender, you will always know where your parcel is! Locate your package during transit using your shipment’s unique tracking number. All of our logistics partners work with digital tracking systems, allowing you to track your parcels online in real-time.
TRACK & TRACE
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Consolidation? Hub scan? If you are not sure what each tracking status means, we have compiled a list with an explanation for the most common statuses and updates displayed by the couriers tracking systems.
the order was placed and registered in the system of the chosen logistics company.
the shipment is scheduled to be picked up during the day.
the parcel was successfully collected.
the package is in transit.
the parcel was picked up, and it is on the way to the destination.
the shipment is in the hub, waiting to be scanned and sorted for further transport.
parcels with far-away national or international destinations sometimes pass through other depots on their way, called “consolidation nodes”. During the consolidation scan process, the parcels will be sorted by their destination.
it could mean that the parcel has arrived in the wrong depot due to an internal forwarding or postcode error. This status also appears when the delivery was unsuccessful due to the absence of the receiver. In such cases, the parcel is forwarded to another depot or returned to the sender after 7 days of storage in a local depot.
the international parcel is currently being processed for customs clearance.
all parcels that arrive at a recipient depot during the day are scanned there. An “inbound” status means that the parcel should be out for delivery soon.
The shipment was prepared and it is ready to move out of the warehouse.
the carrier is about to deliver the shipment during the day.
the shipment was successfully delivered. Proof of delivery (POD) is available upon request.
These package statuses may appear in the tracking system in case of unsuccessful parcel pick-up. Please have in mind that the number of collection attempts and other working policies may differ depending on the courier company and country.
In the following situations, the courier driver will attempt to collect the parcel again on the next working day. In some cases, the order will have to be rebooked if the customer wants another pick-up attempt.
the parcel was not successfully collected because the sender was not present at the pick-up address.
the parcel was not successfully collected because the pick-up location (for example a store, hotel or an office) was closed.
the parcel was not successfully collected due to external circumstances.
the parcel was not successfully collected because either there was nobody present or the person at the pick-up address was not informed about the collection.
the parcel was not successfully collected because it was not ready for shipping.
In the following cases, the order is automatically cancelled and needs to be rebooked if the customer decides for another pick-up attempt.
the parcel was not successfully collected due to a wrong or incomplete pick-up address.
the parcel was not successfully collected because an entry access code is required. In most cases, the customer will be contacted to provide the required information.
the parcel is not in accordance with the booking order. It can be either oversized, overweight or on a pallet.
the parcel was not successfully collected because it was shipped by other means/another courier service.
the parcel was not collected because the customer had more or fewer packages than specified in the order. For shipping extra parcels, an additional order needs to be placed.
the parcel was not successfully collected due to external circumstances that prevented the courier from reaching the pick-up location.
These are the most common parcel tracking statuses when the delivery attempt is not successful.
the recipient did not accept the shipment.
the parcel was not delivered because an entry access code is required, which should be provided by the customer.
parcel was not delivered successfully because nobody was present at the delivery address. Depending on the country, the courier may attempt a second delivery, or the parcel can be taken to the closest warehouse or Parcel Shop. The courier will leave a notification with the required information, and the customer is advised to contact the courier company for further assistance.
the parcel is stored at the designated parcel depot/warehouse, and the recipient should collect it personally.
a shipment can be returned to the sender if the delivery address is incorrect, insufficient or does not exist. It might also be returned if the consignee has moved without providing a forwarding address, the package is refused by the receiver or the receiver failed to collect the item from the warehouse during the stipulated retention period.
Immediate prices for shipping parcels, express and pallet worldwide
Contract-free shipping service with renowned international couriers
Real-time tracking and electronic proof of delivery available
Insurance is already included in the price, extra coverage available
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