Parcel tracking explained │Shipment tracking

How does parcel tracking work?

Thanks to the current technology, anyone who books the shipping service on Eurosender platform will be able to use international parcel tracking tools online. Most of the courier companies we cooperate with offer online parcel tracking. Regular updates of the information about international package tracking are available from the moment the package is collected until it reaches its destination.

I want to track my parcel. What to do?

  1. Simply use the tracking number you received in your confirmation email.
  2. You can enter the tracking number directly in our tracking tool or on the website of the selected logistics service provider, whether it is DHL, DPD or GLS.
  3. To make thing easier, we send you also an email with a link that you can simply click and find out the location of your parcel at any time.

 

How to track my parcel with Eurosender? Enter the order number or tracking number in the box below and click Track.


By using Eurosender platform for booking shipping services you get:

  • Immediate price and the best selection of the courier service based on the price-to-performance ratio.
  • Contract-free shipping service.
  • Simple and seamless ordering process.
  • Access to service provided by the most reliable international logistics company, like DHL, DPD, GLS, DB Schenker etc.
  • Expert logistics advice and customer assistance in 15 local languages.

Get the quote for your shipment

What do you want to ship?
Package or suitcase
from 2 kg to 40 kg
max length 175cm
Pallet
up to 2499kg
you provide a pallet on your own
Non-standard
sports equipment
musical instruments
long items, etc
Who orders?
On request
Having unusual expectations?Request a custom offer

Parcel tracking – how does it work?

For every parcel shipped through Eurosender, you receive a tracking number. With this number, you will be able to use an international parcel tracking system to check where your parcel is on the way to its final destination.

The tracking number is issued once your shipping order is confirmed with a logistics company and you will receive it via email.

The tracking number becomes functional, meaning that you will be able to see more information about your parcel in the tracking system, once the parcel is collected and the barcode is scanned in the selected logistics company’s depot. Along the way to its final destination, this barcode is scanned at all the courier’s transit locations.

With international parcel tracking you can monitor the progress of your package, the current status and the location of your shipment.

We recommend forwarding the parcel tracking number or link for the parcel tracking to the recipient of the shipment so he or she can also check the status of the shipment and track the progress of the package on the way to the final destination.

If your parcel has just been collected, most of the time you will be able to see new information in the tracking system in the afternoon – it is when the package reaches the first depot. On some routes, it can also happen that there is no information in the system for a longer period of time. But do not worry! That is most likely the case when the parcel travels straight to the country of the final destination and does not go through scanning in any transit depot.

 

Why is the tracking system useful?

When using the standard service which does not guarantee an exact time of the delivery, by reading the updates in the tracking system, one is able to predict the day when the parcel will be delivered. Or any issues that might occur during the transit (such as incomplete address details which impedes the delivery etc.).

 

Quick guide through the tracking statuses:

If you are not sure what each tracking status means, we have compiled a list with an explanation for the most common tracking statuses.

  • Info received / Registered parcel data, parcel not dispatched yet / Preadvice – the order was placed and registered in the system of the chosen logistics company.
  • Collection request dispatched to courier / Label produced / In pick-up – the shipment is scheduled to be picked up in the course of the day.
  • Pick Up / Driver’s Pick up – the parcel was successfully collected.
  • In transit – the parcel was picked up and it is on the way to the destination.
  • Hub scan – the shipment is in the hub, waiting to be scanned and sorted for further transport.
  • Consolidation – parcels with far-away destinations sometimes pass through other depots on their way. These depots are also called “consolidation nodes”. During the consolidation process, the parcels will be sorted by their destination and consolidated based on the primary direction of their destination.
  • System return – it could mean that the parcel has arrived in the wrong depot due to an internal forwarding or postcode error. This status appears also when the courier tried to deliver the parcel but the consignee was not present at the address. In such cases, the parcel is forwarded to another depot or returned to the sender after 7 days of storage in a local depot.
  • In customs clearance – the parcel is currently being processed for customs clearance.
  • Inbound – all parcels that arrive at a recipient depot during the day will be scanned there. It means that they should be out for delivery soon.
  • Out for delivery – the carrier is about to deliver the shipment in the course of the day.
  • Delivered, POD Available – the shipment was successfully delivered. Proof of delivery is available on request.

 

In case of Unsuccessful parcel pick-up these package statuses may appear in the tracking system:

  • Sender not present, notified first/second time – the parcel was not successfully collected because the sender was not present at the pickup address.
  • Closed – the parcel was not successfully collected because the pickup location (for example a store, hostel or an office) was closed at the time of parcel collection by the courier.
  • Lack of time – the parcel was not successfully collected due to external circumstances.
  • Not present / Not informed – the parcel was not successfully collected because the person at the pickup address was not informed about the collection or there was nobody at the pickup address.
  • Parcel not ready for shipping – the parcel was not successfully collected because it was not ready for shipping.

In all of the cases above, depending on the country, the courier driver will make another delivery attempt the next working day OR the order needs to be rebooked if the customer decides for another pickup attempt.

 

  • Wrong address – the parcel was not successfully collected due to a wrong or incomplete pickup address.
  • Not in compliance with the system – the parcel is not in compliance with the system. It is either oversized, overweight or on a pallet.
  • Parcel shipped by other means – the parcel was not successfully collected because it was shipped by other means/another courier service.

In the above cases, the order is cancelled and needs to be rebooked if the customer decides for another pickup attempt.

 

  • Customer has less/more than collection requests ordered – the order was cancelled and needs to be rebooked if the customer decides for another pickup attempt, or if there are more packages, another order needs to be placed with the courier company for the additional packages.
  • Delay due to unknown reason – the parcel was not successfully collected due to external circumstances that prevented the courier from reaching the pickup location. The order was cancelled and needs to be rebooked if the customer decides for another pickup attempt.
  • Access code required – the parcel was not successfully collected because an entry access code is required.

 

Which parcel tracking statuses appear in case the delivery attempt is not successful?

  • Not informed about the delivery / Refused the package – the recipient did not accept the shipment.
  • Digicode/Access code required – the parcel was not delivered successfully because an entry access code is required. The customer should provide the access code.
  • Consignee not present, notified first/second time – parcel was not delivered successfully because nobody was present at the delivery address. Depending on the country, the courier can try to deliver the parcel again. In this case the customer should get in touch with the courier company – the contact information is provided on the notification left by the courier. The other possibility is, that the shipment will be taken to the closest warehouse or ParcelShop.
  • In warehouse / Delivered to ParcelShop – the parcel is stored at the parcel depot/warehouse and the recipient needs to collect it from there.
  • Return to sender – your shipment can be returned to the sender if the delivery address is incorrect, insufficient or does not exist, the addressee has moved without providing a forwarding address, the item is refused by the addressee or the sender failed to collect the item before the retention period expired.

Check also what does undeliverable shipment or misrouted parcel mean and other blogs on this topic.

 

FAQs about parcel tracking

 

In case you have questions regarding parcel tracking, your shipment or booking process, feel free to call us or write us an email, we will be more than happy to provide you with the information you need. Regarding the shipment tracking, if the status in the tracking system does not change in more than 48 hours or if there is a big delay in the delivery, inform Eurosender about the situation.

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