International Parcel Tracking | How does it work?

When shipping with Eurosender, you will always know where your parcel is! Locate your package during transit using your shipment’s unique tracking number. All of our logistics partners work with digital tracking systems, allowing you to track your parcels online in real-time.


Track your parcel now!

  • Copy the tracking number sent to you by e-mail
  • Insert the parcel tracking number in the tool below and click Track

Alternatively, you can check the status of your parcel using the same number directly on the courier’s website

JOIN EUROSENDER

Predictable and fast international deliveries

Having control over all your shipments has never been so easy! Besides covering any shipping need you might have, with Eurosender you can set up your personalised business dashboard and manage all your logistics operations in one single place. Benefit from already negotiated prices, take control of your deliveries and always be up to date with your shipment’s details.


Domestic and international parcel tracking – how does it work?

  • For every parcel shipped through Eurosender, you will receive a tracking number via e-mail once the service is confirmed with the courier.
  • The tracking number becomes functional once the parcel is collected, and the barcode is scanned for the first time in the depot.
  • During transit, this barcode is scanned at every depot, updating the tracking system.
  • We recommend forwarding the parcel tracking number to the recipient of the shipment and following the status of your parcel periodically.
  • If the status in the tracking system has not changed in more than 48 hours, please send us a message, and we will check the situation.

What does the tracking status mean? Quick guide about the tracking statuses

Consolidation? Hub scan? If you are not sure what each tracking status means, we have compiled a list with an explanation for the most common statuses and updates displayed by the couriers tracking systems.

The most common tracking statuses

  • Info received / Registered parcel data, parcel not dispatched yet / Pre-advice – the order was placed and registered in the system of the chosen logistics company.
  • Collection request dispatched to courier / Label produced / In pick-up – the shipment is scheduled to be picked up during the day.
  • Pick-up / Driver’s Pick-up – the parcel was successfully collected.
  • In transit – the parcel was picked up, and it is on the way to the destination.
  • Hub scan – the shipment is in the hub, waiting to be scanned and sorted for further transport.
  • Consolidation – parcels with far-away destinations sometimes pass through other depots on their way, called “consolidation nodes”. During the consolidation process, the parcels will be sorted by their destination.
  • System return – it could mean that the parcel has arrived in the wrong depot due to an internal forwarding or postcode error. This status also appears when the delivery was unsuccessful due to the absence of the receiver. In such cases, the parcel is forwarded to another depot or returned to the sender after 7 days of storage in a local depot.
  • In customs clearance – the parcel is currently being processed for customs clearance.
  • Inbound – all parcels that arrive at a recipient depot during the day are scanned there. An “inbound” status means that the parcel should be out for delivery soon.
  • Out for delivery – the carrier is about to deliver the shipment during the day.
  • Delivered, POD Available – the shipment was successfully delivered. Proof of delivery (POD) is available upon request.

Tracking statuses for failed parcel collection

These package statuses may appear in the tracking system in case of unsuccessful parcel pick-up. Please have in mind that the number of collection attempts and other working policies may differ depending on the courier company and country.

In the following situations, the courier driver will attempt to collect the parcel again on the next working day. In some cases, the order will have to be rebooked if the customer wants another pick-up attempt.

  • Sender not present, notified first/second time – the parcel was not successfully collected because the sender was not present at the pick-up address.
  • Closed – the parcel was not successfully collected because the pick-up location (for example a store, hotel or an office) was closed.
  • Lack of time – the parcel was not successfully collected due to external circumstances.
  • Not present / Not informed – the parcel was not successfully collected because either there was nobody present or the person at the pick-up address was not informed about the collection.
  • Parcel not ready for shipping – the parcel was not successfully collected because it was not ready for shipping.

In the following cases, the order is automatically cancelled and needs to be rebooked if the customer decides for another pick-up attempt.

  • Wrong address – the parcel was not successfully collected due to a wrong or incomplete pick-up address.
  • Access code required – the parcel was not successfully collected because an entry access code is required. In most cases, the customer will be contacted to provide the required information.
  • Not in compliance with the system – the parcel is not in accordance with the booking order. It can be either oversized, overweight or on a pallet.
  • Parcel shipped by other means – the parcel was not successfully collected because it was shipped by other means/another courier service.
  • Customer has less/more than collection requests ordered – the parcel was not collected because the customer had more or fewer packages than specified in the order. For shipping extra parcels, an additional order needs to be placed.
  • Delay due to unknown reason – the parcel was not successfully collected due to external circumstances that prevented the courier from reaching the pick-up location.

Tracking statuses for unsuccessful parcel delivery attempt

These are the most common parcel tracking statuses when the delivery attempt is not successful.

  • Not informed about the delivery / Refused the package – the recipient did not accept the shipment.
  • Digicode/Access code required – the parcel was not delivered because an entry access code is required, which should be provided by the customer.
  • Consignee not present, notified first/second time – parcel was not delivered successfully because nobody was present at the delivery address. Depending on the country, the courier may attempt a second delivery, or the parcel can be taken to the closest warehouse or Parcel Shop. The courier will leave a notification with the required information, and the customer is advised to contact the courier company for further assistance.
  • In warehouse / Delivered to Parcel Shop – the parcel is stored at the designated parcel depot/warehouse, and the recipient should collect it personally.
  • Return to sender – a shipment can be returned to the sender if the delivery address is incorrect, insufficient or does not exist. It might also be returned if the consignee has moved without providing a forwarding address, the package is refused by the receiver or the receiver failed to collect the item from the warehouse during the stipulated retention period.

REASONS TO USE

Why ship with Eurosender?

Immediate prices for shipping parcels, express and pallet worldwide

Contract-free shipping service with renowned international couriers

Real-time tracking and electronic proof of delivery available

Insurance is already included in the price, extra coverage available

Ready to get started?

Type to search
Type to search

OUR REVIEWS

People trust our expertise


Need help?

Do you need further assistance with tracking your parcel?
Our support team is always available to help with any query you might have.

I need assistance

FAQs about Parcel Tracking

Why is the tracking system useful?

With international parcel tracking, you can monitor the transit of your package, the current status and the location of your shipment at any time. By reading the updates in the tracking system, you will be able to estimate the day when the parcel will be delivered. At the same time, you will also be able to see if any issues occurred during transit and resolve them promptly.

When booking with Eurosender, you can calculate the estimated delivery time even before placing your order with our online tool.

How long does it take for a tracking number to start working?

As soon as the parcel is collected and the barcode is scanned, the tracking number is activated, and the updates will start showing in the parcel tracking system. If your parcel was collected early in the morning, the system might only be updated at the end of the day when the parcel reaches the depot.

How to track my parcel without tracking number?

The tracking number is essential for locating your parcel. When shipping with Eurosender, you can also follow your package using your order number, which is stated in the transactional e-mails. However, there are a few things you can try to do to if your tracking number is missing, if it does not work or if you do not have your shipment tracking number. Read our dedicated page to learn more about this topic.

WANT MORE INFORMATION?

I want to track my parcel, but I don’t know the courier. What can I do?

Every time you book a shipment through our platform, you will receive an e-mail stating the courier company selected to perform your delivery. To follow your parcel online, all you have to do is insert the parcel number on our international parcel tracking tool, regardless of which courier is assigned for your delivery.

What should I do if the transit or delivery status is not updated for a long time?

If the delivery status remains unchanged for more than 48h, please send us a message, and one of our experts will personally check your case. It might be normal for the delivery to take longer when shipping to remote locations such as islands. Still, in other cases, such delay might be caused by a lack of address information or any other reason. This is why we always recommend you follow your parcel periodically using our international parcel tracking system.