International Delivery Service Updates
Extreme conditions such as severe weather (such as heavy snowfalls, blizzards or floods), natural disasters and other conditions beyond our control can influence the transit time of your national or international shipments.
Find an overview of the latest service alerts that can affect the delivery of your shipments of different kinds. We can assure you that we are doing our best so that you will not be affected by these events and have your shipments delivered on time. If you would like to test our intuitive logistics platform for yourself, you can create a Eurosender account.
Extreme weather conditions – Greece – all services
Due to extreme weather conditions with strong winds and rainfall (2 months of rain in a day predicted) all the boats to and from the islands are suspended until Friday. Furthermore Mandatory Work Suspension (16:300 – 22:00) today.
This applies specifically to the regions of Attica, Central Greece, Thessaly (including Sporades), Peloponnese, South Aegean, and the units of Imathia and Pieria.
The ban includes construction sites, technical works, shipyards, and specifically delivery services using two-wheeled vehicles, scooters, or skates (including digital platforms). The situation will affect collection transit and deliveries for all services.
Thank you for your continued trust.
Denmark delays – Standard service parcels by road – DPD/GLS/FedEx/DHL economy
There are currently increasing delays on shipments to Denmark. The cause lies with roadworks in Germany at two points along the route to the ferry. Additional waiting times are also occurring at the ferry departure point because vehicles have to wait longer there to board.
As a result, deliveries to Denmark may arrive later than usual.
Thank you for your continued trust.
Service update due to the current situation in the Middle East
We continue to evaluate the situation in the Middle East and have resumed pickup and delivery services across the Middle East in line with local guidance. We have contingency measures in place to support shipments out of Israel.
Customers shipping to or from the Middle East region will experience extended transit times.
The safety and security of our team members is our top priority, alongside our commitment to providing the best possible service for our customers.
Thank you for your understanding.
New tax on small parcels: “taxe sur les petit colis” for low value shipments to France
France will introduce a new national tax on small parcels, named “taxe sur les petit colis” (TPC) on low value imports.
The fee will be applied to shipments being imported into France (including Martinique, Guadeloupe and Réunion) and Monaco from outside of the European Union (EU) customs territory, with a declared value below €150.
For full details about the “taxe sur les petits colis”, please visit the French Customs Page: Taxe sur les petits colis: point d’information sur sa mise en œuvre | Portail de la Direction Générale des Douanes et Droits.
Key Changes (Effective March 1, 2026) Beginning March 1, 2026,
France will apply a tax on import flows of low value shipments as follows:
- The new tax will apply to each item of merchandise at the time of import (defined by a unique Harmonize System code of 6 digits), at a rate of €2 per item.
- If the shipper uses IOSS*: the fee will be collected through the IOSS mechanism.
- If IOSS is not used: the fee will be charged at the time the shipment is imported.
This €2 will be shown as a separate line on the customs declaration, under code D205, and will be consolidated in the duty line on the FedEx duties and taxes invoice. This fee is expected to remain in place until a future EU wide handling fee is adopted as part of the EU Customs Reform package.
What this means:
Non-EU shippers sending to France:
- Low value shipments (<€150) to France will now incur a €2 fee per declaration line.
- Shippers may update pricing, checkout information, and customer communication reflect these new import costs for buyers in France.
EU-based shippers sending to France:
- No impact on intra-EU shipments.
- The fee applies only to goods imported into France from outside of the EU customs territory.
Importer from France receiving goods from outside the EU:
- French buyers may see the €2 fee included in the total cost of delivery, either collected through IOSS at checkout (if applicable) or upon import.
Thank you for your understanding.
Service update due to the current situation in the Middle East
Due to the recent developments in the Middle East, flights in and out of this region have been impacted, resulting in disruptions to our regular pickup and delivery schedules in the Middle East. Flights to and from Bahrain, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, United Arab Emirates and Saudi Arabia, have been suspended.
As a result, customers shipping to or from those countries may experience extended transit times.
Thank you for your understanding.
Temporary suspension of all services – Specific countries
All shipping services to and from the following countries are temporarily suspended until further notice:
- Afghanistan
- Belarus
- Cuba
- Iran
- North Korea
- Principality of Monaco
- Russia
- South Sudan
- Sudan
- Syria
- Ukraine
Israel – Service disruptions
Collections in Montenegro
Shipping to India – regulations
All Non-Document (WPX) shipments to India require:
- Consignee’s Know Your Customer documents (KYC: Government recognised identify and address proof) to be presented to customs for shipment clearance.
- Import clearance cannot start unless Consignee’s KYC documents and Authorisation Letter (POA) are uploaded.
For Individuals
- Consignee’s KYC Documents such as Passport, Voter ID, Driver’s License, Permanent Account Number (PAN) and Authorisation Letter (POA).
For Companies
- Company’s Import and Export Certificate (IEC), KYC and POA.
For import shipments billed to a Consignee in India, DHL India will coordinate with the Consignee for the KYC and POA documents. For import shipments billed by DHL Origin/Pickup country, the shipper should inform the Consignee to upload POA and KYC documents.
Consignee Email Address or Mobile Number are required (must appear on the waybill).
DHL Package Shipments to the European Union
- Please add on each invoice for each shipment the EORI number of the importer of companies/enterprises located in the European Union.
- In case you create the invoices, the EORI number needs to be added in the address field of the receiver at “EORI Number”.
- In case there is no EORI number on the invoice, the shipment has to be held in customs clearance at the destination to ask the importer.
This will delay the delivery for at least 24 hours.
Read more about EORI number.
We therefore ask you to always note the EORI number on the invoice.
Brazil – important documents
The Brazilian government requires electronic invoices (Nota Fiscal electronica or NFe) for every package shipment out of Brazil. NFe details can be provided by uploading Nota Fiscal file(s) or entering DANFe numbers (keys).When creating an import, you can:
- Complete the shipment and provide the NFe details
- Assign the shipment to your shipper with the NFe details
- Assign the shipment and have your shipper provide the NFe details
Please be aware that unless this information is provided the collection will not take place. If you have any questions, please contact us via the chat button in the bottom right corner.
Shipping to Turkey – requirements
The customs exemption is removed for the shipments below 22 EUR and therefore formal customs clearance process is required for the shipments, excluding “reason of export: samples”. Please make sure that an air waybill and an invoice are provided for all shipments.
- Recipients (in the VAT/Tax ID field):
- Company – VAT Number (10 digit)
- Private Individual – TR ID Number (11 digit)
- Foreigner – Passport Number
- Description of goods:
Unclear general definitions such as “sample or gift” are not accepted in the content declarations of shipments. All content descriptions must be written in English. - “What is the purpose of your shipment?”
For the sample shipments which are sent to the companies in Turkey (not for sale); the purpose of the shipment should be selected as Sample Purposes (reason for export should be stated as Sample Purpose on the invoice). - “What is the purpose of your shipment?”
For the sample shipments which are sent to the companies in Turkey (not for sale); the purpose of the shipment should be selected as Sample Purposes (reason for export should be stated as Sample Purpose on the invoice).
- Recipients (in the VAT/Tax ID field):
No other important updates at this moment
READY TO SHIP?
