Extreme conditions such as severe weather (such as heavy snowfalls, blizzards or floods), natural disasters and other conditions beyond our control can influence the transit time of your national or international shipments.
Find an overview of the latest service alerts that can affect the delivery of your shipments of different kinds. We can assure you that we are doing our best so that you would not be affected by these events and have your shipments delivered on time. If you would like to test our intuitive logistics platform for yourself, you can create a Eurosender account.
There is a possibility of delays on both Friday, May 20 and Monday, May 23.
Please contact us through chat if you have any questions about deliveries in Australia, New Zeland or Pacific Islands.
If you have any questions regarding the pickup or delivery of your parcels in Netherlands, please contact us through chat.
If you have any questions regarding the pickup or delivery of your parcels in China, please contact us through chat.
All Non-Document (WPX) shipments to India require:
For import shipments billed to a Consignee in India, DHL India will coordinate with the Consignee for the KYC and POA documents. For import shipments billed by DHL Origin/Pickup country, the shipper should inform the Consignee to upload POA and KYC documents.
Consignee Email Address or Mobile Number are required (must appear on the waybill).
Please note that during the upcoming holidays, the collection of freight orders might be limited.
Dates with limited availability of pickup and deliveries of freight orders:
This will delay the delivery for at least 24 hours.
Read more about EORI number.
We therefore ask you to always note the EORI number on the invoice.
The Kuehne+Nagel Group is dismayed by the Russian invasion of Ukraine and takes responsibility as a globally active logistics company. Therefore, the Group pledges emergency aid in the amount of 10 million Swiss francs.
This will be provided in the form of free logistics services to leading aid organisations for the transport and temporary storage of relief goods to Ukraine as well as Poland, Slovakia, Hungary and Romania until summer 2022.
All shipments to and from Ukraine, Belarus and Russia are temporarily suspended. Shipments that are returning back to the shipper cannot be refunded. We will closely monitor the situation and update you accordingly.
The Brazilian government requires electronic invoices (Nota Fiscal electronica or NFe) for every package shipment out of Brazil. NFe details can be provided by uploading Nota Fiscal file(s) or entering DANFe numbers (keys).When creating an import, you can:
Please be aware that unless this information is provided the collection will not take place. If you have any questions, please contact us via the chat button in the bottom right corner.