International Delivery Service Updates

International Delivery Service Updates

Extreme conditions such as severe weather (such as heavy snowfalls, blizzards or floods), natural disasters and other conditions beyond our control can influence the transit time of your national or international shipments.

Find an overview of the latest service alerts that can affect the delivery of your shipments of different kinds. We can assure you that we are doing our best so that you would not be affected by these events and have your shipments delivered on time. If you would like to test our intuitive logistics platform for yourself, you can create a Eurosender account.

Possible delays in Italy
The trade unions Cobas and USB have called a national strike in all sectors for Friday, May 20, 2022, which may also have impacts on the freight and courier sector.

There is a possibility of delays on both Friday, May 20 and Monday, May 23.

Delays possible – DHL Express Oceania
Deliveries to New Zeland and Australia can experience delays for up to 3 working days. Delays are occurring due to increased volume of shipments.
All Pacific Islands are having delays which can exceed 10 working days.

Please contact us through chat if you have any questions about deliveries in Australia, New Zeland or Pacific Islands.

Delays possible – Netherlands
The shortage on the labour market is causing backlogs in the delivery of parcels. We are doing everything to expedite the delivery of parcels in this region.

If you have any questions regarding the pickup or delivery of your parcels in Netherlands, please contact us through chat.

DHL Express China
All operations in all regions of China are working normally again.
Exceptions are East China area of Shanghai, including the cities of Suzhou Hangzhou where there is a limitation of 30 kg per parcel.
Heavier parcels won’t be accepted until further notice.

If you have any questions regarding the pickup or delivery of your parcels in China, please contact us through chat.

DHL Express Updates
DHL Express has increased the maximum weight per single pallet from 300 kg to 1000 kg. Total shipment may weigh up to 3000 kg.
Shipping to India – regulations

All Non-Document (WPX) shipments to India require:

  • Consignee’s Know Your Customer documents (KYC: Government recognized identify and address proof) to be presented to customs for shipment clearance.
  • Import clearance cannot start unless Consignee’s KYC documents and Authorization Letter (POA) are uploaded.

For Individuals

  • Consignee’s KYC Documents such as: Passport, Voter ID, Driver’s License, Permanent Account Number (PAN) and Authorization Letter (POA).

For Companies

  • Company’s Import and Export Certificate (IEC), KYC and POA.

For import shipments billed to a Consignee in India, DHL India will coordinate with the Consignee for the KYC and POA documents. For import shipments billed by DHL Origin/Pickup country, the shipper should inform the Consignee to upload POA and KYC documents.

Consignee Email Address or Mobile Number are required (must appear on the waybill).

Upcoming holidays – limited services

Please note that during the upcoming holidays, the collection of freight orders might be limited.
Dates with limited availability of pickup and deliveries of freight orders:

  • 26 May
  • 27 May
DHL Express Brazil – possible delays
Since December 23rd of 2021, the Brazilian Customs agents are processing the clearance under the “Standard Operation” (slower than usual) process which has led to a strike. This process is affecting both inbound and outbound processes and consists of holding shipments for four days and then clearing them.Expect at least four (4) days of delay for all movements (both inbound and outbound processes).

DHL Package Shipments to the European Union
  • Please add on each invoice for each shipment the EORI number of the importer of companies/enterprises located in the European Union.
  • In case you create the invoices, the EORI number needs to be added in the address field of the receiver at “EORI Number”.
  • In case there is no EORI number on the invoice, the shipment has to be held in customs clearance at destination to ask the importer.

This will delay the delivery for at least 24 hours.

Read more about EORI number.

We therefore ask you to always note the EORI number on the invoice.

Kuehne+Nagel provides quick aid to Ukraine

The Kuehne+Nagel Group is dismayed by the Russian invasion of Ukraine and takes responsibility as a globally active logistics company. Therefore, the Group pledges emergency aid in the amount of 10 million Swiss francs.

This will be provided in the form of free logistics services to leading aid organisations for the transport and temporary storage of relief goods to Ukraine as well as Poland, Slovakia, Hungary and Romania until summer 2022.

Temporary suspension of all services from all couriers – Ukraine, Russia, Belarus

All shipments to and from Ukraine, Belarus and Russia are temporarily suspended. Shipments that are returning back to the shipper cannot be refunded. We will closely monitor the situation and update you accordingly.

Brazil – important documents

The Brazilian government requires electronic invoices (Nota Fiscal electronica or NFe) for every package shipment out of Brazil. NFe details can be provided by uploading Nota Fiscal file(s) or entering DANFe numbers (keys).When creating an import, you can:

  • Complete the shipment and provide the NFe details
  • Assign the shipment to your shipper with the NFe details
  • Assign the shipment and have your shipper provide the NFe details

Please be aware that unless this information is provided the collection will not take place. If you have any questions, please contact us via the chat button in the bottom right corner.

Shipping to UK – EORI number
Please note that an EORI number is required for B2B shipments to and from the UK. Please prepare this number to prevent possible delays in the collection and/or deliveries of your parcels.

Shipping to Turkey – requirements
Shipments going to Turkey must meet the following:
The customs exemption is removed for the shipments below 22 EUR and therefore formal customs clearance process is required for the shipments, excluding “reason of export: samples”.Please make sure that an air waybill and an invoice is provided for all shipments.

    • Recipients (in the VAT/Tax ID field):
      • Company – VAT Number (10 digit)
      • Private Individual – TR ID Number (11 digit)
      • Foreigner – Passport Number
    • Description of goods:
      Unclear general definitions such as “sample or gift” are not accepted in the content declarations of shipments. All content descriptions must be written in English.
    • “What is the purpose of your shipment?”
      For the sample shipments which are sent to the companies in Turkey (not for sale); the purpose of the shipment should be selected as Sample Purposes (reason for export should be stated as Sample Purpose on the invoice).
    • “What is the purpose of your shipment?”
      For the sample shipments which are sent to the companies in Turkey (not for sale); the purpose of the shipment should be selected as Sample Purposes (reason for export should be stated as Sample Purpose on the invoice).
No other important updates at this moment