Extreme conditions such as severe weather (such as heavy snowfalls, blizzards or floods), natural disasters and other conditions beyond our control can influence the transit time of your national or international shipments.
Find an overview of the latest service alerts that can affect the delivery of your shipments of different kinds. We can assure you that we are doing our best so that you would not be affected by these events and have your shipments delivered on time. If you would like to test our intuitive logistics platform for yourself, you can create a Eurosender account.
All Non-Document (WPX) shipments to India require:
For import shipments billed to a Consignee in India, DHL India will coordinate with the Consignee for the KYC and POA documents. For import shipments billed by DHL Origin/Pickup country, the shipper should inform the Consignee to upload POA and KYC documents.
Consignee Email Address or Mobile Number are required (must appear on the waybill).
This will delay the delivery for at least 24 hours.
Read more about EORI number.
We therefore ask you to always note the EORI number on the invoice.
All shipments to and from Belarus, Russia and Ukraine are temporarily suspended. Shipments that are returning back to the shipper cannot be refunded. We will closely monitor the situation and update you accordingly.
The Brazilian government requires electronic invoices (Nota Fiscal electronica or NFe) for every package shipment out of Brazil. NFe details can be provided by uploading Nota Fiscal file(s) or entering DANFe numbers (keys).When creating an import, you can:
Please be aware that unless this information is provided the collection will not take place. If you have any questions, please contact us via the chat button in the bottom right corner.