International Delivery Service Updates

Extreme conditions such as severe weather (such as heavy snowfalls, blizzards or floods), natural disasters and other conditions beyond our control can influence the transit time of your national or international shipments.

Find an overview of the latest service alerts that can affect the delivery of your shipments of different kinds. We can assure you that we are doing our best so that you would not be affected by these events and have your shipments delivered on time. If you would like to test our intuitive logistics platform for yourself, you can create a Eurosender account.

28/07/2022

France and the Netherlands – possible delays

There is a possibility of delays in the region of France and the Netherlands. Some couriers, including Kuehne+Nagel, are experiencing a shortage of staff due to the COVID pandemic and employees being on sick leave. We are working closely with the couriers to minimize the impact of this on our customers and business partners.

05/07/2022

DHL Freight – Netherlands – Balearic islands

There is an extreme delay due to a shortage of staff in the regions of the Netherlands and Balearic Islands. Collections and deliveries are not possible until further notice. Please contact our logistics specialists through chat for more information.

29/06/2022

Possible delays – Benelux, France and Italy

There is a possibility of a delay in the collection or delivery of parcels for up to 4 days in Benelux, France and Italy due to a lack of workforce. We are working closely with the couriers to minimize the impact of this situation on our customers.

06/06/2022

DHL Express – Afghanistan

DHL Express service in Afghanistan is currently suspended. We will not be accepting shipments for this destination until further notice.

09/05/2022

Delays possible – DHL Express Oceania

Deliveries to New Zealand and Australia can experience delays for up to 3 working days. Delays are occurring due to the increased volume of shipments.
All the Pacific Islands are having delays which can exceed 10 working days. Please contact us through chat if you have any questions about deliveries in Australia, New Zealand or Pacific Islands.

03/05/2022

DHL Express Updates

DHL Express has increased the maximum weight per single pallet from 300 kg to 1000 kg. Total shipment may weigh up to 3000 kg.

01/04/2022

Shipping to India – regulations

All Non-Document (WPX) shipments to India require:

Consignee’s Know Your Customer documents (KYC: Government recognized identify and address proof) to be presented to customs for shipment clearance.
Import clearance cannot start unless Consignee’s KYC documents and Authorization Letter (POA) are uploaded.

For Individuals

Consignee’s KYC Documents such as Passport, Voter ID, Driver’s License, Permanent Account Number (PAN) and Authorization Letter (POA).

For Companies

Company’s Import and Export Certificate (IEC), KYC and POA.

For import shipments billed to a Consignee in India, DHL India will coordinate with the Consignee for the KYC and POA documents. For import shipments billed by DHL Origin/Pickup country, the shipper should inform the Consignee to upload POA and KYC documents.

Consignee Email Address or Mobile Number are required (must appear on the waybill).

17/03/2022

DHL Package Shipments to the European Union

Please add on each invoice for each shipment the EORI number of the importer of companies/enterprises located in the European Union.
In case you create the invoices, the EORI number needs to be added in the address field of the receiver at “EORI Number”.
In case there is no EORI number on the invoice, the shipment has to be held in customs clearance at the destination to ask the importer.

This will delay the delivery for at least 24 hours.

Temporary suspension of all services from all couriers – Ukraine, Russia, Belarus

All shipments to and from Ukraine, Belarus and Russia are temporarily suspended. Shipments that are returning back to the shipper cannot be refunded. We will closely monitor the situation and update you accordingly.

10/03/2022

Brazil – important documents

The Brazilian government requires electronic invoices (Nota Fiscal electronica or NFe) for every package shipment out of Brazil. NFe details can be provided by uploading Nota Fiscal file(s) or entering DANFe numbers (keys).When creating an import, you can:

Complete the shipment and provide the NFe details
Assign the shipment to your shipper with the NFe details
Assign the shipment and have your shipper provide the NFe details

Please be aware that unless this information is provided the collection will not take place. If you have any questions, please contact us via the chat button in the bottom right corner.

10/03/2022

Shipping to UK – EORI number

Please note that an EORI number is required for B2B shipments to and from the UK. Please prepare this number to prevent possible delays in the collection and/or deliveries of your parcels.

10/03/2022

Shipping to Turkey – requirements

Shipments going to Turkey must meet the following:
The customs exemption is removed for the shipments below 22 EUR and therefore formal customs clearance process is required for the shipments, excluding “reason of export: samples”.Please make sure that an air waybill and an invoice are provided for all shipments.

- Recipients (in the VAT/Tax ID field):
  - Company – VAT Number (10 digit)
  - Private Individual – TR ID Number (11 digit)
  - Foreigner – Passport Number
- Description of goods:
  Unclear general definitions such as “sample or gift” are not accepted in the content declarations of shipments. All content descriptions must be written in English.
- “What is the purpose of your shipment?”
  For the sample shipments which are sent to the companies in Turkey (not for sale); the purpose of the shipment should be selected as Sample Purposes (reason for export should be stated as Sample Purpose on the invoice).
- “What is the purpose of your shipment?”
  For the sample shipments which are sent to the companies in Turkey (not for sale); the purpose of the shipment should be selected as Sample Purposes (reason for export should be stated as Sample Purpose on the invoice).

No other important updates at this moment

Information on Coronavirus (COVID-19)

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