International Delivery Service Updates
Extreme conditions such as severe weather (such as heavy snowfalls, blizzards or floods), natural disasters and other conditions beyond our control can influence the transit time of your national or international shipments.
Find an overview of the latest service alerts that can affect the delivery of your shipments of different kinds. We can assure you that we are doing our best so that you will not be affected by these events and have your shipments delivered on time. If you would like to test our intuitive logistics platform for yourself, you can create a Eurosender account.
Vietnam – Restrictions
European Football Championship in Germany: June 14 – July 14, 2024
We advise you to plan accordingly and consider the potential impact on your shipments. We apologize for any inconvenience this may cause and will keep you updated with any further information.
Olympic Games in Paris: July 26 – August 11
Temporary suspension of all services – Specific countries
All shipping services to and from the following countries are temporarily suspended until further notice:
- Afghanistan
- Belarus
- Cuba
- Iran
- North Korea
- Principality of Monaco
- Russia
- South Sudan
- Sudan
- Syria
- Ukraine
Israel – Service disruptions
Collections in Montenegro
Shipping to India – regulations
All Non-Document (WPX) shipments to India require:
- Consignee’s Know Your Customer documents (KYC: Government recognised identify and address proof) to be presented to customs for shipment clearance.
- Import clearance cannot start unless Consignee’s KYC documents and Authorisation Letter (POA) are uploaded.
For Individuals
- Consignee’s KYC Documents such as Passport, Voter ID, Driver’s License, Permanent Account Number (PAN) and Authorisation Letter (POA).
For Companies
- Company’s Import and Export Certificate (IEC), KYC and POA.
For import shipments billed to a Consignee in India, DHL India will coordinate with the Consignee for the KYC and POA documents. For import shipments billed by DHL Origin/Pickup country, the shipper should inform the Consignee to upload POA and KYC documents.
Consignee Email Address or Mobile Number are required (must appear on the waybill).
DHL Package Shipments to the European Union
- Please add on each invoice for each shipment the EORI number of the importer of companies/enterprises located in the European Union.
- In case you create the invoices, the EORI number needs to be added in the address field of the receiver at “EORI Number”.
- In case there is no EORI number on the invoice, the shipment has to be held in customs clearance at the destination to ask the importer.
This will delay the delivery for at least 24 hours.
Read more about EORI number.
We therefore ask you to always note the EORI number on the invoice.
Brazil – important documents
The Brazilian government requires electronic invoices (Nota Fiscal electronica or NFe) for every package shipment out of Brazil. NFe details can be provided by uploading Nota Fiscal file(s) or entering DANFe numbers (keys).When creating an import, you can:
- Complete the shipment and provide the NFe details
- Assign the shipment to your shipper with the NFe details
- Assign the shipment and have your shipper provide the NFe details
Please be aware that unless this information is provided the collection will not take place. If you have any questions, please contact us via the chat button in the bottom right corner.
Shipping to Turkey – requirements
The customs exemption is removed for the shipments below 22 EUR and therefore formal customs clearance process is required for the shipments, excluding “reason of export: samples”. Please make sure that an air waybill and an invoice are provided for all shipments.
- Recipients (in the VAT/Tax ID field):
- Company – VAT Number (10 digit)
- Private Individual – TR ID Number (11 digit)
- Foreigner – Passport Number
- Description of goods:
Unclear general definitions such as “sample or gift” are not accepted in the content declarations of shipments. All content descriptions must be written in English. - “What is the purpose of your shipment?”
For the sample shipments which are sent to the companies in Turkey (not for sale); the purpose of the shipment should be selected as Sample Purposes (reason for export should be stated as Sample Purpose on the invoice). - “What is the purpose of your shipment?”
For the sample shipments which are sent to the companies in Turkey (not for sale); the purpose of the shipment should be selected as Sample Purposes (reason for export should be stated as Sample Purpose on the invoice).
- Recipients (in the VAT/Tax ID field):
No other important updates at this moment
READY TO SHIP?