International Delivery Service Updates

International Delivery Service Updates

Extreme conditions such as severe weather (such as heavy snowfalls, blizzards or floods), natural disasters and other conditions beyond our control can influence the transit time of your national or international shipments.

Find an overview of the latest service alerts that can affect the delivery of your shipments of different kinds. We can assure you that we are doing our best so that you would not be affected by these events and have your shipments delivered on time. If you would like to test our intuitive logistics platform for yourself, you can create a Eurosender account.

Spain – possible delays
Due to a strike declared for all trucks and carriers in Spain from 14/11 until further notice, all services to and from Spain may face delays of several days.
Cuba, Iran, North Korea and Syria – letter of indemnity required
All DHL Express shipments, including documents, to and from high-risk areas need a letter of indemnity. Please note that orders on these routes cannot be processed if this letter is not provided. Please contact our logistics specialists through chat for more information.
Shipping services to Ukraine are temporarily suspended
All shipments to and from Ukraine are temporarily suspended.
France – possible delays
Due to a fuel strike declared in France, all logistics services to and from France may face delays of several days.
Sardegna (Italy) – possible delays
Due to a strike declared on the port of Livorno from 14/09 to 22/09 the services to and from Sardegna (Italy) may face delays of several days.
Principality of Monaco – temporary suspension of service
All shipping services to and from the Principality of Monaco through DHL Express are temporarily suspended until further notice.
France and the Netherlands – possible delays
There is a possibility of delays in the region of France and the Netherlands. Some couriers, including Kuehne+Nagel, are experiencing a shortage of staff due to the COVID pandemic and employees being on sick leave. We are working closely with the couriers to minimise the impact of this on our customers and business partners.
DHL Freight – Netherlands – Balearic islands
There is an extreme delay due to a shortage of staff in the regions of the Netherlands and Balearic Islands. Collections and deliveries are not possible until further notice. Please contact our logistics specialists through chat for more information.
Shipping services to North Korea and Iran currently unavailable
Shipping services to North Korea and Iran are currently suspended.
DHL Express – Afghanistan
DHL Express service in Afghanistan is currently suspended. We will not be accepting shipments for this destination until further notice.
Delays possible – DHL Express Oceania
Deliveries to New Zealand and Australia can experience delays for up to 3 working days. Delays are occurring due to the increased volume of shipments.
All the Pacific Islands are having delays which can exceed 10 working days. Please contact us through chat if you have any questions about deliveries in Australia, New Zealand or Pacific Islands.
DHL Express Updates
DHL Express has increased the maximum weight per single pallet from 300 kg to 1000 kg. Total shipment may weigh up to 3000 kg.
Shipping to India – regulations

All Non-Document (WPX) shipments to India require:

  • Consignee’s Know Your Customer documents (KYC: Government recognised identify and address proof) to be presented to customs for shipment clearance.
  • Import clearance cannot start unless Consignee’s KYC documents and Authorisation Letter (POA) are uploaded.

For Individuals

  • Consignee’s KYC Documents such as Passport, Voter ID, Driver’s License, Permanent Account Number (PAN) and Authorisation Letter (POA).

For Companies

  • Company’s Import and Export Certificate (IEC), KYC and POA.

For import shipments billed to a Consignee in India, DHL India will coordinate with the Consignee for the KYC and POA documents. For import shipments billed by DHL Origin/Pickup country, the shipper should inform the Consignee to upload POA and KYC documents.

Consignee Email Address or Mobile Number are required (must appear on the waybill).

DHL Package Shipments to the European Union
  • Please add on each invoice for each shipment the EORI number of the importer of companies/enterprises located in the European Union.
  • In case you create the invoices, the EORI number needs to be added in the address field of the receiver at “EORI Number”.
  • In case there is no EORI number on the invoice, the shipment has to be held in customs clearance at the destination to ask the importer.

This will delay the delivery for at least 24 hours.

Read more about EORI number.

We therefore ask you to always note the EORI number on the invoice.

Temporary suspension of all services from all couriers – Russia, Belarus, Ukraine

All shipments to and from Belarus, Russia and Ukraine are temporarily suspended. Shipments that are returning back to the shipper cannot be refunded. We will closely monitor the situation and update you accordingly.

Brazil – important documents

The Brazilian government requires electronic invoices (Nota Fiscal electronica or NFe) for every package shipment out of Brazil. NFe details can be provided by uploading Nota Fiscal file(s) or entering DANFe numbers (keys).When creating an import, you can:

  • Complete the shipment and provide the NFe details
  • Assign the shipment to your shipper with the NFe details
  • Assign the shipment and have your shipper provide the NFe details

Please be aware that unless this information is provided the collection will not take place. If you have any questions, please contact us via the chat button in the bottom right corner.

Shipping to UK – EORI number
Please note that an EORI number is required for B2B shipments to and from the UK. Please prepare this number to prevent possible delays in the collection and/or deliveries of your parcels.

Shipping to Turkey – requirements
Shipments going to Turkey must meet the following:
The customs exemption is removed for the shipments below 22 EUR and therefore formal customs clearance process is required for the shipments, excluding “reason of export: samples”. Please make sure that an air waybill and an invoice are provided for all shipments.

    • Recipients (in the VAT/Tax ID field):
      • Company – VAT Number (10 digit)
      • Private Individual – TR ID Number (11 digit)
      • Foreigner – Passport Number
    • Description of goods:
      Unclear general definitions such as “sample or gift” are not accepted in the content declarations of shipments. All content descriptions must be written in English.
    • “What is the purpose of your shipment?”
      For the sample shipments which are sent to the companies in Turkey (not for sale); the purpose of the shipment should be selected as Sample Purposes (reason for export should be stated as Sample Purpose on the invoice).
    • “What is the purpose of your shipment?”
      For the sample shipments which are sent to the companies in Turkey (not for sale); the purpose of the shipment should be selected as Sample Purposes (reason for export should be stated as Sample Purpose on the invoice).
No other important updates at this moment