International Delivery Service Updates

International Delivery Service Updates

Extreme conditions such as severe weather (such as heavy snowfalls, blizzards or floods), natural disasters and other conditions beyond our control can influence the transit time of your national or international shipments.

Find an overview of the latest service alerts that can affect the delivery of your shipments of different kinds. We can assure you that we are doing our best so that you will not be affected by these events and have your shipments delivered on time. If you would like to test our intuitive logistics platform for yourself, you can create a Eurosender account.

11/12/2025
FedEx delays for intercontinental services
Due to the anticipated seasonal volume, the FedEx Money-Back Guarantee (MBG) will be suspended for intercontinental shipments to and from Europe shipped on or after December 1st 2025, for the following timedefinite FedEx services, until further notice:

  • FedEx International First®
  • FedEx International Priority
  • FedEx International Priority® Express
  • FedEx International Priority® Freight
  • FedEx International Priority DirectDistribution®
  • FedEx International Priority DirectDistribution® Freight

Thank you for your patience and continued trust.

11/12/2025
Strike Italy – all services
Due to the national strike called by the confederal trade unions for tomorrow, Friday, December 12th, pickup and delivery services may experience disruptions. All carriers may be affected, with possible significant delays particularly for BRT and GLS.

Thank you for your patience and continued trust.

08/12/2025
Farmers Strike rallies Greece – all services
Due to the planned farmers’ strike, which includes rallies and the closure of roads, highways, airports, and customs checkpoints at the borders, delays may occur in the pickup and delivery of shipments throughout Greece until further notice.

Thank you for your patience and continued trust.

05/12/2025
Public holiday – 8 December 2025 (service limitations)
Due to national public holidays on 8 December 2025, pick-up and delivery services may be unavailable or limited in the following countries and territories:

  • Albania
  • Andorra
  • Austria
  • Chile
  • Colombia
  • Equatorial Guinea
  • Falkland Islands
  • Guam
  • Italy
  • Liechtenstein
  • Macau
  • North Macedonia
  • Malta
  • Monaco
  • Nicaragua
  • Northern Mariana Islands
  • Panama
  • Paraguay
  • Peru
  • Philippines
  • Portugal (Mainland)
  • San Marino
  • Seychelles
  • Spain (Mainland)
  • Tonga
  • Uzbekistan
  • Vatican City
  • Venezuela
  • Portugal (Madeira & Azores)
03/12/2025
Temporary Transit Delays in Europe for FedEx deliveries
Over the past few days, a series of operational disruptions have affected Intra-European Economy and domestic shipments within Europe. Service delays may occur across the region.

All issues have now been resolved, and we are working with the highest priority to process and deliver all shipments as quickly as possible. Please note that short-term delivery delays may still be experienced due to exceptionally high shipment volumes during the Peak season.

We are actively monitoring the situation and doing everything we can to keep delays to a minimum, aiming to return to our regular delivery schedule as soon as possible.

Thank you for your patience and continued trust.

05/04/2024
Temporary suspension of all services – Specific countries

All shipping services to and from the following countries are temporarily suspended until further notice:

  • Afghanistan
  • Belarus
  • Cuba
  • Iran
  • North Korea
  • Principality of Monaco
  • Russia
  • South Sudan
  • Sudan
  • Syria
  • Ukraine
10/10/2023
Israel – Service disruptions
DHL is unable to process shipments to Israel for non-business clients until further notice. Please note that business shipments also may experience delays due to the ongoing conflict.Thank you for your understanding.
04/10/2023
Collections in Montenegro
Please note that there is currently no courier collection service in Montenegro. Please bring your parcels directly to the depots of DHL or FedEx. Thank you for your understanding.
01/04/2022
Shipping to India – regulations


All Non-Document (WPX) shipments to India require:

  • Consignee’s Know Your Customer documents (KYC: Government recognised identify and address proof) to be presented to customs for shipment clearance.
  • Import clearance cannot start unless Consignee’s KYC documents and Authorisation Letter (POA) are uploaded.

For Individuals

  • Consignee’s KYC Documents such as Passport, Voter ID, Driver’s License, Permanent Account Number (PAN) and Authorisation Letter (POA).

For Companies

  • Company’s Import and Export Certificate (IEC), KYC and POA.

For import shipments billed to a Consignee in India, DHL India will coordinate with the Consignee for the KYC and POA documents. For import shipments billed by DHL Origin/Pickup country, the shipper should inform the Consignee to upload POA and KYC documents.

Consignee Email Address or Mobile Number are required (must appear on the waybill).

17/03/2022
DHL Package Shipments to the European Union
  • Please add on each invoice for each shipment the EORI number of the importer of companies/enterprises located in the European Union.
  • In case you create the invoices, the EORI number needs to be added in the address field of the receiver at “EORI Number”.
  • In case there is no EORI number on the invoice, the shipment has to be held in customs clearance at the destination to ask the importer.

This will delay the delivery for at least 24 hours.

Read more about EORI number.

We therefore ask you to always note the EORI number on the invoice.

10/03/2022
Brazil – important documents

The Brazilian government requires electronic invoices (Nota Fiscal electronica or NFe) for every package shipment out of Brazil. NFe details can be provided by uploading Nota Fiscal file(s) or entering DANFe numbers (keys).When creating an import, you can:

  • Complete the shipment and provide the NFe details
  • Assign the shipment to your shipper with the NFe details
  • Assign the shipment and have your shipper provide the NFe details

Please be aware that unless this information is provided the collection will not take place. If you have any questions, please contact us via the chat button in the bottom right corner.

10/03/2022
Shipping to Turkey – requirements
Shipments going to Turkey must meet the following:
The customs exemption is removed for the shipments below 22 EUR and therefore formal customs clearance process is required for the shipments, excluding “reason of export: samples”. Please make sure that an air waybill and an invoice are provided for all shipments.

    • Recipients (in the VAT/Tax ID field):
      • Company – VAT Number (10 digit)
      • Private Individual – TR ID Number (11 digit)
      • Foreigner – Passport Number
    • Description of goods:
      Unclear general definitions such as “sample or gift” are not accepted in the content declarations of shipments. All content descriptions must be written in English.
    • “What is the purpose of your shipment?”
      For the sample shipments which are sent to the companies in Turkey (not for sale); the purpose of the shipment should be selected as Sample Purposes (reason for export should be stated as Sample Purpose on the invoice).
    • “What is the purpose of your shipment?”
      For the sample shipments which are sent to the companies in Turkey (not for sale); the purpose of the shipment should be selected as Sample Purposes (reason for export should be stated as Sample Purpose on the invoice).
No other important updates at this moment

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