International Delivery Service Updates

International Delivery Service Updates

Extreme conditions such as severe weather (such as heavy snowfalls, blizzards or floods), natural disasters and other conditions beyond our control can influence the transit time of your national or international shipments.

Find an overview of the latest service alerts that can affect the delivery of your shipments of different kinds. We can assure you that we are doing our best so that you will not be affected by these events and have your shipments delivered on time. If you would like to test our intuitive logistics platform for yourself, you can create a Eurosender account.

ACS – Operational issues
Due to the extreme weather warnings in Greece, pick-ups and deliveries of many ACS Network stores are affected, particularly in the areas below.
  • Volos
  • Agrias Volos
  • Almyros Volos
  • Velestino Volos
  • Trikala
  • Kalambaka Trikala
  • Karditsa
  • Sofades Karditsa
  • Farsala Larissa
Temporary suspension of all services – Specific countries

All shipping services to and from the following countries are temporarily suspended until further notice:

  • Afghanistan
  • Belarus
  • Cuba
  • Iran
  • North Korea
  • Principality of Monaco
  • Russia
  • South Sudan
  • Sudan
  • Syria
  • Ukraine
Croatia – Bank transfer payment change in 2023
With Croatia entering the Eurozone on 1 January 2023, we will no longer be accepting bank transfer payments in kuna (HRK) with the start of the New Year. Orders paid via bank transfer will be confirmed automatically once the payment has been registered by the bank. Since bank transfers can take some time, we advise choosing alternative payment methods for urgent orders. Please contact our logistics specialists through chat for more information.
DHL Express update
DHL Express has increased the maximum weight per single pallet from 300 kg to 1000 kg. Total shipment may weigh up to 3000 kg.
Shipping to India – regulations

All Non-Document (WPX) shipments to India require:

  • Consignee’s Know Your Customer documents (KYC: Government recognised identify and address proof) to be presented to customs for shipment clearance.
  • Import clearance cannot start unless Consignee’s KYC documents and Authorisation Letter (POA) are uploaded.

For Individuals

  • Consignee’s KYC Documents such as Passport, Voter ID, Driver’s License, Permanent Account Number (PAN) and Authorisation Letter (POA).

For Companies

  • Company’s Import and Export Certificate (IEC), KYC and POA.

For import shipments billed to a Consignee in India, DHL India will coordinate with the Consignee for the KYC and POA documents. For import shipments billed by DHL Origin/Pickup country, the shipper should inform the Consignee to upload POA and KYC documents.

Consignee Email Address or Mobile Number are required (must appear on the waybill).

DHL Package Shipments to the European Union
  • Please add on each invoice for each shipment the EORI number of the importer of companies/enterprises located in the European Union.
  • In case you create the invoices, the EORI number needs to be added in the address field of the receiver at “EORI Number”.
  • In case there is no EORI number on the invoice, the shipment has to be held in customs clearance at the destination to ask the importer.

This will delay the delivery for at least 24 hours.

Read more about EORI number.

We therefore ask you to always note the EORI number on the invoice.

Brazil – important documents

The Brazilian government requires electronic invoices (Nota Fiscal electronica or NFe) for every package shipment out of Brazil. NFe details can be provided by uploading Nota Fiscal file(s) or entering DANFe numbers (keys).When creating an import, you can:

  • Complete the shipment and provide the NFe details
  • Assign the shipment to your shipper with the NFe details
  • Assign the shipment and have your shipper provide the NFe details

Please be aware that unless this information is provided the collection will not take place. If you have any questions, please contact us via the chat button in the bottom right corner.

Shipping to Turkey – requirements
Shipments going to Turkey must meet the following:
The customs exemption is removed for the shipments below 22 EUR and therefore formal customs clearance process is required for the shipments, excluding “reason of export: samples”. Please make sure that an air waybill and an invoice are provided for all shipments.

    • Recipients (in the VAT/Tax ID field):
      • Company – VAT Number (10 digit)
      • Private Individual – TR ID Number (11 digit)
      • Foreigner – Passport Number
    • Description of goods:
      Unclear general definitions such as “sample or gift” are not accepted in the content declarations of shipments. All content descriptions must be written in English.
    • “What is the purpose of your shipment?”
      For the sample shipments which are sent to the companies in Turkey (not for sale); the purpose of the shipment should be selected as Sample Purposes (reason for export should be stated as Sample Purpose on the invoice).
    • “What is the purpose of your shipment?”
      For the sample shipments which are sent to the companies in Turkey (not for sale); the purpose of the shipment should be selected as Sample Purposes (reason for export should be stated as Sample Purpose on the invoice).
No other important updates at this moment


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