International Delivery Service Updates

International Delivery Service Updates

Extreme conditions such as severe weather (such as heavy snowfalls, blizzards or floods), natural disasters and other conditions beyond our control can influence the transit time of your national or international shipments.

Find an overview of the latest service alerts that can affect the delivery of your shipments of different kinds. We can assure you that we are doing our best so that you will not be affected by these events and have your shipments delivered on time. If you would like to test our intuitive logistics platform for yourself, you can create a Eurosender account.

European Football Championship in Germany: June 14 – July 14, 2024
Due to the European Football Championship taking place in Germany from June 14 to July 14, 2024, temporary restrictions are expected on match days in all host cities. The affected cities include Gelsenkirchen, Düsseldorf, Cologne, Hamburg, Leipzig, Munich, Stuttgart, Berlin, Frankfurt, and Dortmund. As a result, significant delays in all services are anticipated.

We advise you to plan accordingly and consider the potential impact on your shipments. We apologize for any inconvenience this may cause and will keep you updated with any further information.

Olympic Games in Paris: July 26 – August 11
During the Olympic Games in Paris, certain streets and neighborhoods are closed or difficult to reach. Keep in mind that delays can be long and will affect the collections and deliveries for all services. Plan accordingly in advance for collection before the games or at least a week after the games. Click here for an interactive map of Paris.
Temporary suspension of all services – Specific countries

All shipping services to and from the following countries are temporarily suspended until further notice:

  • Afghanistan
  • Belarus
  • Cuba
  • Iran
  • North Korea
  • Principality of Monaco
  • Russia
  • South Sudan
  • Sudan
  • Syria
  • Ukraine
Israel – Service disruptions
DHL is unable to process shipments to Israel for non-business clients until further notice. Please note that business shipments also may experience delays due to the ongoing conflict.Thank you for your understanding.
Collections in Montenegro
Please note that there is currently no courier collection service in Montenegro. Please bring your parcels directly to the depots of DHL or FedEx. Thank you for your understanding.
Shipping to India – regulations

All Non-Document (WPX) shipments to India require:

  • Consignee’s Know Your Customer documents (KYC: Government recognised identify and address proof) to be presented to customs for shipment clearance.
  • Import clearance cannot start unless Consignee’s KYC documents and Authorisation Letter (POA) are uploaded.

For Individuals

  • Consignee’s KYC Documents such as Passport, Voter ID, Driver’s License, Permanent Account Number (PAN) and Authorisation Letter (POA).

For Companies

  • Company’s Import and Export Certificate (IEC), KYC and POA.

For import shipments billed to a Consignee in India, DHL India will coordinate with the Consignee for the KYC and POA documents. For import shipments billed by DHL Origin/Pickup country, the shipper should inform the Consignee to upload POA and KYC documents.

Consignee Email Address or Mobile Number are required (must appear on the waybill).

DHL Package Shipments to the European Union
  • Please add on each invoice for each shipment the EORI number of the importer of companies/enterprises located in the European Union.
  • In case you create the invoices, the EORI number needs to be added in the address field of the receiver at “EORI Number”.
  • In case there is no EORI number on the invoice, the shipment has to be held in customs clearance at the destination to ask the importer.

This will delay the delivery for at least 24 hours.

Read more about EORI number.

We therefore ask you to always note the EORI number on the invoice.

Brazil – important documents

The Brazilian government requires electronic invoices (Nota Fiscal electronica or NFe) for every package shipment out of Brazil. NFe details can be provided by uploading Nota Fiscal file(s) or entering DANFe numbers (keys).When creating an import, you can:

  • Complete the shipment and provide the NFe details
  • Assign the shipment to your shipper with the NFe details
  • Assign the shipment and have your shipper provide the NFe details

Please be aware that unless this information is provided the collection will not take place. If you have any questions, please contact us via the chat button in the bottom right corner.

Shipping to Turkey – requirements
Shipments going to Turkey must meet the following:
The customs exemption is removed for the shipments below 22 EUR and therefore formal customs clearance process is required for the shipments, excluding “reason of export: samples”. Please make sure that an air waybill and an invoice are provided for all shipments.

    • Recipients (in the VAT/Tax ID field):
      • Company – VAT Number (10 digit)
      • Private Individual – TR ID Number (11 digit)
      • Foreigner – Passport Number
    • Description of goods:
      Unclear general definitions such as “sample or gift” are not accepted in the content declarations of shipments. All content descriptions must be written in English.
    • “What is the purpose of your shipment?”
      For the sample shipments which are sent to the companies in Turkey (not for sale); the purpose of the shipment should be selected as Sample Purposes (reason for export should be stated as Sample Purpose on the invoice).
    • “What is the purpose of your shipment?”
      For the sample shipments which are sent to the companies in Turkey (not for sale); the purpose of the shipment should be selected as Sample Purposes (reason for export should be stated as Sample Purpose on the invoice).
No other important updates at this moment


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