What is a dedicated van delivery service?
Is there any limitation for the weight and dimensions of items when using a dedicated van delivery service?
Where and how do I place my order?
How soon shall I place my order for a dedicated van delivery service?
Where to and where from can I organize a dedicated van delivery service?
Will the courier driver contact me before pick-up and delivery?
Will the courier driver help me pack my items?
What kind of addresses can the courier driver collect from?
What are pick-up and delivery times?
Will the driver call me before the pick-up or delivery of my shipment?
What does transit time mean?
When can it happen that the transit time is prolonged?
Can I receive my shipment earlier than scheduled?
Will I receive any tracking number?
Why my pick-up didn’t happen?
When do extra charges apply?
How can I pay for the service?
Can I change the payment method that I selected initially?
How does the payment through bank transfer work?
Will I receive a notification once I complete my order?
Can I pay in my local currency?
Can I pay cash on delivery?
Can I pay for the service after the shipment was delivered?
I received an email with the status “Awaiting payment”. What does it mean?
What does the status “Pending” mean?
What is “flexible booking” and why do I need it?
How can the receiver of the package pay for the service?
What happens with my order if I didn’t finalise the payment?
What makes the insurance offered by Eurosender good?
What is the basic coverage for each service?
Is it possible to increase the coverage of the insurance? How much does it cost?
When does shipping insurance apply?
Does shipping insurance apply to any type of shipment?
Can I select separate shipping insurance for different parcels in my order?
Does basic shipping insurance also cover suitcases?
Can I add shipping insurance if I already finished my order?
How do I raise a claim?
Can I increase my insurance coverage above the maximum value?
Are there different types of transport insurance available for businesses and individuals?
Are there any items forbidden from sending?
Is there a full list of forbidden and restricted items?
Can I ship alcohol?
Can I ship tobacco?
Can I ship liquids?
Is there any restriction on items with batteries?
Can I ship food by mail?
Is it possible to send fragile items?
Can I send toxic products by mail?
Can I ship arms and/or ammunition?
Will the courier company check the content of my package?
Is there any insurance covering restricted and forbidden items?
Can I specify the content of my parcel in the “Comments” field?
When can I start a claim procedure?
How does the claim procedure work?
What is the amount I will be compensated for?
How soon shall I start a claim of my shipment was damaged?
How will I get compensated if I had purchased additional insurance?
If my parcel contained prohibited items, am I still entitled to receive compensation?
What are the reasons for a courier to refuse a claim?
What happens if I don’t have the damaged report filed with the courier driver?
If my claim is accepted and reimbursement is granted, how soon will I receive the money?
What information do I need to provide in order for the money to be transferred?
If I paid with one payment method, can I receive the reimbursement through a different one?
Important notes about the claim procedure