Before order

What is a dedicated van delivery service?

Dedicated van delivery service enables you the fastest possible way to transport item(s) from one place to another, within the same or to another country. It is a dedicated van for one customer only, which means no space sharing with someone else’s belongings in the transit.

Your items will be transported directly with no stop-over in hubs of different logistics service providers.

However, in order to reduce costs, we can also arrange a shared dedicated van on your request.


Is there any limitation for the weight and dimensions of items when using a dedicated van delivery service?

A rough estimation of one dedicated van is about 4,30m (length) by 2,20m (width) by 2,30m (height), which is between 20 and 25cbm.

If you have a slightly longer item, it can be placed askew to fit in the dedicated van.


Where and how do I place my order?

To place your order for a dedicated van delivery service, please contact us at and we will arrange all for you. Please note that when you contact us you must mention that you are looking for a dedicated van delivery service.


How soon shall I place my order for a dedicated van delivery service?

We strongly recommend you place the order as soon as you know that you need the service in order for us to negotiate the best possible conditions and a better price deal. Same-day or next day service is also possible to arrange, but this situation will solely depend on the availability of the trucks.


Where to and where from can I organize a dedicated van delivery service?

You can ship freight shipments all over the world.

Bear in mind that all customs clearance must be arranged for import or export. It is you as the customer who arranges them.


Will the courier driver contact me before pick-up and delivery?

Yes, the courier driver will contact you before his arrival. You will get a certain date and time frame, so you won’t have to wait all day long. The driver will then come at the arranged time frame. Please note that due to any weather issues, heavy traffic, road accidents, … that we cannot influence, the driver may come with a delay. In such a case, he will notify you.


Will the courier driver help me pack my items?

Generally, the driver does not pack as there is no need for special packaging. You can place your items directly in the dedicated van. However, for better protection, we strongly recommend packing them before the driver’s arrival; into cardboard boxes, suitcases, plastic bags and other packaging materials for easier loading and unloading of the items. In case you are shipping any fragile items, it is on your own responsibility to pack them accordingly for transit in order to prevent any possible damage. The driver will make sure your items are well placed inside the dedicated van and secured for transport.

If you wish, you can request packing, loading or unloading assistance and we will arrange it with the logistics service provider. Please note that such service comes with extra costs.


What kind of addresses can the courier driver collect from?

The courier can collect only from full addresses with accurate postcodes as they are given in the order process. Make sure you have previously received mail or other deliveries have already been made at that address.

Couriers can collect from gated apartments, student dormitories, company headquarters, company warehouses, private addresses, hotels and hostels.

For flats and addresses with multiple units, the courier will usually make the pick-up or delivery to the main door of the building. To ensure that the loading of the items runs smoothly, prepare your items in the ground floor close to the entrance as possible.