What items can I and can I not send in an envelope?

When booking the Document Service, you can send only paper documents, IDs, passports, and cards. Always make sure never to include items or objects as small as they may be in the envelope. Instead, you can choose the Express package option and still pack your items in an envelope or small box.

Here’s a list of what you can send with the Document Service:

Advertising brochures/pamphlets
Airline tickets, issued/validated
Artwork inc.drawings/proofs/layouts

Blueprints
Books: hardbk/paperbk non-comm. use
Catalogues
Deeds
Magazines, periodicals, journals

Manuscripts
Newspapers
Passports
Plans/drawings-arch/indust/eng. pur
Airline tickets, blank stock (NI)

Annual reports
Blank forms
Booklets, brochures (non-adv.)
Charts/graphs
Manuals, technical

Maps
Music, printed or manuscript
Photos as part of business reports
Shipping schedules
Visa applications

HELP CENTRE

How can we help?

Pickup & Delivery

At what time will the courier company collect or deliver my envelope?

Can I contact the courier driver when booking the Envelope service?

Do I have to print out the label when booking the Envelope service?

How can I track the envelope?

What should I do if the tracking information is not updating?

Where and when do I get the label for the envelope?

Will the driver call me before collecting or delivering the envelope?

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