POST Luxembourg Case Study


POST Luxembourg Group

Building and handling supply chains from the heart of Europe

Member of the extensive postal network in Europe

POST Luxembourg Group is a long-standing postal provider with over 4,700 employees and nearly 1 billion € turnover. It has a well-established reputation and is firmly rooted in Luxembourg, from where around 250 vans make 450 trips throughout their network each day, delivering to 850 business locations across Europe.

Mastering growth

Deviations from previously planned transport processes have been increasing quickly due to the exponential growth of ever-changing and more complex e-commerce business demands. Early detection is crucial to be able to react to every deviation as quickly as possible and to avoid any additional costs. Customers need urgent transportation and shippers a reliable and flexible service.

Premium freight solution

A dedicated van service with same-day collection and express deliveries directly to the final addresses makes an alternative solution to air freight that is more flexible, sustainable and cost advantageous.

A highly complex supply chain with key challenges

Post Luxembourg’s transport and logistics operations face three key challenges.

Fast deliveries

For any e-commerce business, it is vital that consumers receive the merchandise in the shortest time, and with 14 million parcels delivered just from from Asia, Post Luxembourg is a true player in this market. With a wide network of carriers across Europe, Post Luxembourg offers not only express deliveries but also fully traceable systems assuring comfort and trust to both suppliers and receivers.

Cost-effective transport

Arranging business parcel deliveries to injection points across Europe daily in a more cost-effective and sustainable way became an obligation, replacing the conventional airfreight approach.

Flexibility & comfort

Now more than ever, both on-the-spot and regular shipments require flexible solutions. Offering same-day collection and same-day and next-day deliveries are fundamental for the company’s overall success.


A holistic, one-stop platform for Post Luxembourg

Eurosender offers a dedicated van delivery service, enabling Post Luxembourg to benefit from the shortest transit times in Europe as each shipment travels directly to the destination with no stopovers. Transit times of van delivery services are equal to air freight services, and in some cases even lower. Delivery takes place as soon as the next working day, enabling POST Luxembourg to significantly save on delivery times, increase the flexibility of each shipment and make each parcel delivery optimal, no matter its size.


A sustainable solution

Going away from the traditional air freight solutions and decreasing the number of cargo flights across Europe is a big step towards sustainability.

Additionally, each van is strategically planned to make sure no vehicle travels empty and lowering carbon emissions.

“The first charter flight from China and intended exclusively for POST Courrier landed at Findel. Onboard, was more than 100,000 packages ready to ship in less than 24 hours, with the support of Eurosender. They help us plan and anticipate daily operations in our distribution centres and warehouses, leveraging proactive and real-time ETA notifications.”
Achim Taylor – Director – Post Logistics

Even more benefits

Eurosender isn’t just creating value for the Luxembourg Post. It also creates value for their partners and customers, both internal and external, improving customer satisfaction by better managing each party’s expectations. Apart from improving the overall efficiency across the supply chain, the real-time communications sent automatically, allow Post’s customer teams to take proactive measures swiftly and reduce any transportation risks.

Ice-cold gains in efficiency, service, and reduced costs

With the overall delivery rate threshold already reached, Post Luxembourg is leveraging available services to capture productivity gains. The internal and external logistics efficiency has increased thanks to a reduction in calls, emails, and other back-office activities carried out by administrative teams, contributing towards an overall decrease in transportation costs.

Key metrics


reduction in workload of supply chain teams

€0.48 M

reduction in transport costs for urgent and non-anticipated deliveries


average pick-up time

€1.9 M

annual savings combined