Information on Coronavirus – Updates and advice for customers

Despite the Coronavirus outbreak, both Eurosender and our logistics partners maintain the operations. The logistics companies in our network can provide transportation services in all regions, including pick-ups and deliveries in areas affected by the spread of the virus.

Therefore, we would like to reassure our customers that you can confidently book transportation services as the goods can be delivered without significant disruptions.

Deliveries in Northern Italy can continue, despite the lockdown of the region, and the shipping service can still be performed.


The safety of everyone comes first

There are a few precautionary measures that courier drivers are instructed to take in order to keep themselves and the clients safe. We kindly ask our customers to please be mindful and respect these measures when interacting with them.


Deliveries outside of the building.
Courier drivers will pick-up shipments from the outside of the building and not from closed spaces. Customers are kindly required to bring the shipment outside of their building.

Keep a safe distance from other people.
Courier drivers and customers should keep a physical distance of 2 meters, avoid shaking hands and avoid any physical contact.

Eurosender, as a business, is fully equipped to operate on a work-from-home stance, and we can ensure full service and assistance to all our customers.

ARE YOU A BUSINESS?

We recommend our business customers use our logistics dashboard to book shipping services to have a clear view of their logistics operations. Our panel provides full transparency over the stage of the shipping and keeps a record of all critical events so that you can be up to date with the latest changes in the transit of shipments.

If you have any inquiries regarding a specific region you want to ship from or to, don’t hesitate to reach out. You can contact us via phone at +44 20 3129 2884, email, or live chat. Our team of experts is prepared to give timely answers and get you the shipping service you need.

 

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FREQUENTLY ASKED QUESTIONS

Do logistics providers operate in all regions, including those affected by the spread of Coronavirus (COVID-19)?

At Eurosender, we work with many different international logistics providers. As of today, there are only a few operators that have temporarily suspended their services in the most affected areas by the COVID-19 outbreak.

Wherever we identify that one of our logistics partners faces a service disruption, we assign the delivery to a different logistics provider. In this way, our customers can still benefit from shipping services in all areas.

Is it safe to receive shipments during this period?

Sending and receiving parcels is still safe, however, we recommend our customers take a few simple precautionary measures such as:

  • Keep a physical distance when in contact with the courier driver;
  • Hand over or take over the shipment from the ground, outside of the building, and not directly from the courier driver’s hands;
  • If possible, sanitize the surface by spraying disinfectant solution over the parcel before touching and opening it;
  • Wash your hands thoroughly after unpacking your goods.

For more information, please visit the World Health Organisation Website.
We are actively monitoring the situation and we will keep updating this page with the latest developments in the logistics industry.