Information on Coronavirus – Updates and advice for customers

Despite the Coronavirus outbreak, both Eurosender and our logistics partners maintain the operations. The logistics companies in our network can provide transportation services in all regions, including pick-ups and deliveries in areas affected by the spread of the virus.

Latest Updates on International Shipping Services – See updates by country

The safety of everyone comes first

There are a few precautionary measures that courier drivers are instructed to take in order to keep themselves and the clients safe. We kindly ask our customers to please be mindful and respect these measures when interacting with them.

Deliveries outside of the building

Courier drivers will pick-up shipments from the outside of the building and not from closed spaces. Customers are kindly required to bring the shipment outside of their building.

Keep a safe distance from other people

Courier drivers and customers should keep a physical distance of 2 meters, avoid shaking hands and avoid any physical contact.

Eurosender, as a business, is fully equipped to operate on a work-from-home stance, and we can ensure full service and assistance to all our customers. Therefore, we would like to reassure our customers that you can confidently book transportation services as the goods can be delivered without significant disruptions.

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Latest Updates on International Shipping Services

We are in a close cooperation with our logistics partners to communicate about any event that might hinder the deliveries to certain countries and areas.

Some of our logistics partners may experience delays in delivering the shipments. Check here the latest information about the shipping services of certain logistics providers.

We are heavily invested in providing a seamless customer care experience. If you have any concerns, you can always consult with our customer care team via live chat, phone, or email.

African countries
DHL Express service
Until further notice, DHL will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. This suspension does not include domestic shipments or shipments of licensed dual-use items.

Due to the dynamic nature of the COVID-19 pandemic situation, additional localized service adjustments may be in place in the following countries: Angola, Botswana, Lesotho, Malawi, Mozambique, Namibia, South Africa, Swaziland, Zambia, Zimbabwe.


Atlantic Islands (Portugal and Spain)
DHL Express service
Delays up to 4 days.


Belgium
UPS Standard service
UPS will add one additional scheduled day in transit for Standard shipments from certain areas in Germany to Belgium (excluding a majority of postcodes in the Belgian provinces of Limburg, Liège, Luxembourg, Namur and Hainaut)

Affected areas in Belgium: 1000-1399, 1410-2199, 2300-2399, 2500-2559, 2570-2589, 2600-3210, 3212-3269, 3300-3349, 3360-3379, 2400-3449, 7700-7729, 7780-7799, 8000-9999.

Affected origin cities in Germany are: Munich, Allershausen, Regensburg, Nürnberg, Bayreuth, Bamberg, Würzburg, Crailsheim, Stuttgart, Esslingen am Neckar, Rottweil, Reutlingen, Freiburg, Offenburg, Karlsruhe, Heidelberg, Fulda, Erfurt, Saarbrücken, Kaiserslautern, Mannheim, Wies-baden, Giessen, Northeim, Wiesbaden, Hiedelberg, and Frankfurt | Zip codes: 64601-69999, 60001-65936, 70001-74399, 90001-92369, 35001-36399, 37001-37649, 54181-56869, 58001-59889, 55001-65479, 66001-66839, 55501-67829, 64701-74939, 70701-91639, 75001-76891, 77601-79369, 72301-78739, 79001-79879, 80701-85669, 84001-93499, 74701-99443, 3401-36469, 96501-96528, 98490-99998.


Brasil
DHL Express service
The Brazilian government requires electronic invoices (Nota Fiscal electronica or NFe) for every package shipment out of Brazil. NFe details can be provided by uploading Nota Fiscal file(s) or entering DANFe numbers (keys).


Caucasian region and Asian countries around
DHL Express service
Delivery delays of 1-4 days


Central and South America
DHL Express service
Delivery delays of 1-2 days


China

  • Beijing, Tianjin, Fujian, and East China area (Area codes: PEK, TSN, XMN, FOC, SHA, HGH, SZV, PVG)
  • North, North East and North West China areas, Shandong, Haikou, Nanning, Zhanjiang, and Wuhan (Area codes: BJS, XIY, DLC, TAO, HAK, WUH)

DHL Express service

DHL Express China has implemented a shipment document pre-check process for all medical supplies shipments exported from China. DHL will only pickup shipment upon pre-check completion and approval.

  • The shipper in China must submit export clearance documents via www.5idhl.com
  • DHL will review and approve submitted documents
  • DHL will notify Shipper via email with approval or request for additional information
  • Pre-check may take up to 3 days

Pre-check is for shipments that include, but are not limited to:

  • COVID-19 Test Kits
  • Ventilators
  • Infrared Thermometers
  • Medical/Surgical Face Masks, Hats, Gloves
  • Medical Protective Cloth, Goggles, Shoe Covers
  • Patient Monitoring Devices
  • Disinfectants, Disinfectant Towels, etc.

Due to the dynamic nature of the COVID-19 pandemic situation, additional localized service adjustments may be in place.


East Asian countries and Middle East region
DHL Express service
Delivery delays of 1-2 days


European countries
DHL Express service
Delivery delays of 1-2 days


Germany
UPS Standard service
UPS will add one additional scheduled day in transit for Standard shipments from certain areas in Germany to Belgium (excluding a majority of postcodes in the Belgian provinces of Limburg, Liège, Luxembourg, Namur and Hainaut)

Affected areas in Belgium: 1000-1399, 1410-2199, 2300-2399, 2500-2559, 2570-2589, 2600-3210, 3212-3269, 3300-3349, 3360-3379, 2400-3449, 7700-7729, 7780-7799, 8000-9999.

Affected origin cities in Germany are: Munich, Allershausen, Regensburg, Nürnberg, Bayreuth, Bamberg, Würzburg, Crailsheim, Stuttgart, Esslingen am Neckar, Rottweil, Reutlingen, Freiburg, Offenburg, Karlsruhe, Heidelberg, Fulda, Erfurt, Saarbrücken, Kaiserslautern, Mannheim, Wies-baden, Giessen, Northeim, Wiesbaden, Hiedelberg, and Frankfurt | Zip codes: 64601-69999, 60001-65936, 70001-74399, 90001-92369, 35001-36399, 37001-37649, 54181-56869, 58001-59889, 55001-65479, 66001-66839, 55501-67829, 64701-74939, 70701-91639, 75001-76891, 77601-79369, 72301-78739, 79001-79879, 80701-85669, 84001-93499, 74701-99443, 3401-36469, 96501-96528, 98490-99998.


India
DHL Express service
Collection and delivery only in big cities. In compliance with local regulations and in the interest of health and safety due to current circumstances, DHL is operating at restricted capacity. You may be requested to drop your shipment at our nearest service center (https://locator.dhl.com/?l=en&countryCode=IN). DHL Customer Service will proactively call you to confirm pick-up or drop-off.


Indonesia
DHL Express service
From 1st of August of 2021, Indonesian authorities require an Identification Number (Indonesian Tax ID Number) to be provided for import/export shipments to/from Indonesia except shipments of documents.

In order to avoid any delays, we strongly recommend:

  • To provide the Indonesian’s receiver Identification Number electronically before the shipment
  • To provide a valid Indonesian’s receiver contact information, like phone number and/or e-mail address in case DHL needs to contact the receiver.


North and Central America
DHL Express service
Delivery delays of 1-2 days


Qatar
DHL Express service
In compliance with the Consumer Protection Law in Qatar, all online/B2C sellers are required to make their consignees aware of all applicable DHL and Customs fees related to their online purchase that may be payable to DHL on delivery of their shipment. This information should include duties, customs clearance fees and DHL disbursement charges. All non-document shipments into Qatar, regardless of value, will be formally cleared through customs. The following charges may apply:

  • Customs duty
  • Bill of entry charges
  • Disbursement fees for DTU (Delivery Duty Unpaid) shipments


Pacific Islands
DHL Express service
Delivery delays up to 10 days


South America
DHL Express service
Delivery delays of 2-4 days


United Kingdom
DHL Express service

Please keep in mind:

  • Suspension of second delivery attempt for 2B shipments
  • Max. weight per parcel: 30.0 kg


United States
DHL Express service
Temporary limitation in weight (up to 30 kg.) for parcels with origin or destination in the USA. Any parcel exceeding this weight will be rejected in origin and the shipment will not be accepted for transportation.

Please also be aware of the following general information:

  • DHL: To ensure successful business deliveries, always check that your commercial customers are open for business and able to receive DHL Express parcels. Parcels returning to the shipper are charged extra which means extra costs to the final customer.
  • DHL: To ensure successful residential deliveries, please ask your private receivers to register at www.ondemand.dhl.com, where they can choose preferred delivery options, including non-contact delivery.
  • GLS: The maximum weight limitation will temporarily be reduced to 31.5 kg.

NEED MORE INFORMATION?

Frequently asked questions

Do logistics providers operate in all regions, including those affected by the spread of Coronavirus (COVID-19)?
At Eurosender, we work with many different international logistics providers. As of today, there are only a few operators that have temporarily suspended their services in the most affected areas by the COVID-19 outbreak.
Wherever we identify that one of our logistics partners faces a service disruption, we assign the delivery to a different logistics provider. In this way, our customers can still benefit from shipping services in all areas.
Is it safe to receive shipments during this period?
Sending and receiving parcels is still safe, however, we recommend our customers take a few simple precautionary measures such as:
  • Keep a physical distance when in contact with the courier driver;
  • Hand over or take over the shipment from the ground, outside of the building, and not directly from the courier driver’s hands;
  • If possible, sanitize the surface by spraying disinfectant solution over the parcel before touching and opening it;
  • Wash your hands thoroughly after unpacking your goods.

For more information, please visit the World Health Organisation Website.
We are actively monitoring the situation and we will keep updating this page with the latest developments in the logistics industry.