Information on Coronavirus – Updates and advice for customers
Despite the Coronavirus outbreak, both Eurosender and our logistics partners maintain the operations. The logistics companies in our network can provide transportation services in all regions, including pick-ups and deliveries in areas affected by the spread of the virus.
Latest Updates on International Shipping Services
The safety of everyone comes first
There are a few precautionary measures that courier drivers are instructed to take in order to keep themselves and the clients safe. We kindly ask our customers to please be mindful and respect these measures when interacting with them.
Deliveries outside of the building.
Courier drivers will pick-up shipments from the outside of the building and not from closed spaces. Customers are kindly required to bring the shipment outside of their building.
Keep a safe distance from other people.
Courier drivers and customers should keep a physical distance of 2 meters, avoid shaking hands and avoid any physical contact.
Eurosender, as a business, is fully equipped to operate on a work-from-home stance, and we can ensure full service and assistance to all our customers.
Therefore, we would like to reassure our customers that you can confidently book transportation services as the goods can be delivered without significant disruptions.
ARE YOU A BUSINESS?
We recommend our business customers use our logistics dashboard to book shipping services to have a clear view of their logistics operations. Our panel provides full transparency over the stage of the shipping and keeps a record of all critical events so that you can be up to date with the latest changes in the transit of shipments.
Ready to get started?
Latest Updates on International Shipping Services
We are in a close cooperation with our logistics partners to communicate about any event that might hinder the deliveries to certain countries and areas.
Some of our logistics partners may experience delays in delivering the shipments. Check here the latest information about the shipping services of certain logistics providers.
We are heavily invested in providing a seamless customer care experience. If you have any concerns, you can always consult with our customer care team via live chat, phone, or email.
LATEST NEWS
Restrictions by country
DHL Express service
Due to the dynamic nature of the COVID-19 pandemic situation, additional localized service adjustments may be in place in the following countries: Angola, Botswana, Lesotho, Malawi, Mozambique, Namibia, South Africa, Swaziland, Zambia, Zimbabwe.
GLS Standard service
DPD service
The following zipcodes are open, but with possible delays: 6441, 6450 6456, 6184, 6183, 6181, 6167 and 6500.
The following zipcodes are closed: 6456, 6458, 6751, 6762, 6763, 6764, 6762, 6763, 6764, 6767, 6781, 6791, 6793, 6794 and 6888.
All non-essential stores are closed.
DPD service
GLS Standard service
DPD service
Catering services, bars and restaurants closed.
DHL Express service
NFe details can be provided by uploading Nota Fiscal file(s) or entering DANFe numbers (keys).
DPD service
DHL Express service
DHL Express service
GLS Standard service
China
- Beijing, Tianjin, Fujian, and East China area (Area codes: PEK, TSN, XMN, FOC, SHA, HGH, SZV, PVG)
- North, North East and North West China areas, Shandong, Haikou, Nanning, Zhanjiang, and Wuhan (Area codes: BJS, XIY, DLC, TAO, HAK, WUH)
DHL Express service
- The shipper in China must submit export clearance documents via www.5idhl.com
- DHL will review and approve submitted documents
- DHL will notify Shipper via email with approval or request for additional information
- Pre-check may take up to 3 days
Pre-check is for shipments that include, but are not limited to:
- COVID-19 Test Kits
- Ventilators
- Infrared Thermometers
- Medical/Surgical Face Masks, Hats, Gloves
- Medical Protective Cloth, Goggles, Shoe Covers
- Patient Monitoring Devices
- Disinfectants, Disinfectant Towels, etc.
Due to the dynamic nature of the COVID-19 pandemic situation, additional localized service adjustments may be in place.
DPD service
Possible delays due to two large earthquakes and/or closed zipcodes: 10414, 44000, 44010, 44201-44204, 44210, 44211, 44213,44214, 44222, 44250, 44253, 44272, 44273, 44400, 44401, 44403-44406, 44430, 44431, 44435, 44437, 44440, 44441, 44443, 44450.
GLS service
DHL Express service
DHL Express service
GLS Standard service
DPD service
The delivery process for DPD France is the following:
- 2B deliveries: Company stamp is required. For collection at PUDO, the consignee has to show the QR code received and/or the ID card. Consignees should provide mobile phone number and/or address email for easier contact.
- 2C deliveries: The driver will contact the consignee before the delivery and will ask him/her to prepare the pin delivery code received or the Identity document (ID card, driving license, passport…). If no pin code is received, the consignee will be requested to show an ID document and the driver will write on the POD the name and surname + date of birth. If there is an issue with the pin code or the ID document, the parcel will not be delivered and status will change to “Refusal, no reason”.
In the event of a damaged parcel and/or missed content, the consignees will not be able to put remarks on the POD. The consignee will be requested to contact the sender directly. Also the following requested proof needs to be provided or, otherwise, the parcel will be considered as delivered in good shape: Photos of the goods; photos of the damage; photos of the packaging; photos of the parcel label; a copy of the invoice.
The catering industries are closed until 20/01/2021. Only business stores such as supermarkets, post offices, banks, insurance companies, pharmacies, opticians, tobacco shops, funeral services, rental and repair of vehicles, hotels and camping sites are open.
DPD service
Due to the closure of a large number of stores that operated as parcelshops, there will be 2 delivery attempts for private addresses and 1 for business addresses. Is recommended that, if possible, send the parcel directly to the recipient.
GLS service
Around 90% of GLS Parcelshops are open, however there could be restrictions in the delivery.
GLS Standard service
DPD service
Delivery to schools, bars, restaurants, commercial stores, hairdressers may be difficult.
DHL Express service
DPD service
DPD service
Collection not possible from the depots of the following areas: 0836 Catanzaro; 0834 Napoli Marcianise; 0858 Napoli Centro; 0857 Napoli Ovest; 0861 Napoli Noord; 0856 Napoli Casandrino; 9867 Bolzano; 9868 Bressanone; 9869 Merano.
GLS Standard service
GLS service
DPD service
Pickup parcelshops are allowed to open, in those that close the parcels are returned to the sender. Due to the close of some of these parcelshops, there are 3 delivery attempts at private addresses; after a 3rd unsuccessful attempt the parcel is sent back to the sender.
For business adresses that remain open, there will be only 1 delivery attempt.
Check in advance whether the recipient of your shipment is open (business address) before submitting the shipment to DPD.
DHL Express service
DHL Express service
GLS Standard service
DPD service
GLS Standard service
DPD service
DPD service
GLS Standard service
DPD service
GLS Standard service
DHL Express service
DPD service
Check in advance whether the recipient of your shipment is open (business address) before submitting the shipment to DPD.
GLS Standard service
Non-essential shops are closed in the following regions: Granada, Castilla y León, Asturias and Cataluña.
DPD service
Non-essential shops are closed.
DHL Express service
- Suspension of second delivery attempt for 2B shipments
- Max. weight per parcel: 30.0 kg
Please also be aware of the following general information:
- DHL: To ensure successful business deliveries, always check that your commercial customers are open for business and able to receive DHL Express parcels. Parcels returning to the shipper are charged extra which means extra costs to the final customer.
- DHL: To ensure successful residential deliveries, please ask your private receivers to register at www.ondemand.dhl.com, where they can choose preferred delivery options, including non-contact delivery.
- GLS: The maximum weight limitation will temporarily be reduced to 31.5 kg.
FREQUENTLY ASKED QUESTIONS
Do logistics providers operate in all regions, including those affected by the spread of Coronavirus (COVID-19)?
Wherever we identify that one of our logistics partners faces a service disruption, we assign the delivery to a different logistics provider. In this way, our customers can still benefit from shipping services in all areas.
Is it safe to receive shipments during this period?
- Keep a physical distance when in contact with the courier driver;
- Hand over or take over the shipment from the ground, outside of the building, and not directly from the courier driver’s hands;
- If possible, sanitize the surface by spraying disinfectant solution over the parcel before touching and opening it;
- Wash your hands thoroughly after unpacking your goods.
For more information, please visit the World Health Organisation Website.
We are actively monitoring the situation and we will keep updating this page with the latest developments in the logistics industry.