Information on Coronavirus – Updates and advice for customers
Despite the Coronavirus outbreak, both Eurosender and our logistics partners maintain the operations. The logistics companies in our network can provide transportation services in all regions, including pick-ups and deliveries in areas affected by the spread of the virus.
The safety of everyone comes first
There are a few precautionary measures that courier drivers are instructed to take in order to keep themselves and the clients safe. We kindly ask our customers to please be mindful and respect these measures when interacting with them.
Deliveries outside of the building
Courier drivers will pick-up shipments from the outside of the building and not from closed spaces. Customers are kindly required to bring the shipment outside of their building.
Keep a safe distance from other people
Courier drivers and customers should keep a physical distance of 2 meters, avoid shaking hands and avoid any physical contact.
Eurosender, as a business, is fully equipped to operate on a work-from-home stance, and we can ensure full service and assistance to all our customers. Therefore, we would like to reassure our customers that you can confidently book transportation services as the goods can be delivered without significant disruptions.
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Latest Updates on International Shipping Services
We are in a close cooperation with our logistics partners to communicate about any event that might hinder the deliveries to certain countries and areas.
Some of our logistics partners may experience delays in delivering the shipments. Check here the latest information about the shipping services of certain logistics providers.
We are heavily invested in providing a seamless customer care experience. If you have any concerns, you can always consult with our customer care team via live chat, phone, or email.
LATEST NEWS
Restrictions by country
DHL Express service
Due to the dynamic nature of the COVID-19 pandemic situation, additional localized service adjustments may be in place in the following countries: Angola, Botswana, Lesotho, Malawi, Mozambique, Namibia, South Africa, Swaziland, Zambia, Zimbabwe.
DHL Express service
UPS Standard service
Affected areas in Belgium: 1000-1399, 1410-2199, 2300-2399, 2500-2559, 2570-2589, 2600-3210, 3212-3269, 3300-3349, 3360-3379, 2400-3449, 7700-7729, 7780-7799, 8000-9999.
Affected origin cities in Germany are: Munich, Allershausen, Regensburg, Nürnberg, Bayreuth, Bamberg, Würzburg, Crailsheim, Stuttgart, Esslingen am Neckar, Rottweil, Reutlingen, Freiburg, Offenburg, Karlsruhe, Heidelberg, Fulda, Erfurt, Saarbrücken, Kaiserslautern, Mannheim, Wies-baden, Giessen, Northeim, Wiesbaden, Hiedelberg, and Frankfurt | Zip codes: 64601-69999, 60001-65936, 70001-74399, 90001-92369, 35001-36399, 37001-37649, 54181-56869, 58001-59889, 55001-65479, 66001-66839, 55501-67829, 64701-74939, 70701-91639, 75001-76891, 77601-79369, 72301-78739, 79001-79879, 80701-85669, 84001-93499, 74701-99443, 3401-36469, 96501-96528, 98490-99998.
DHL Express service
DHL Express service
DHL Express service
China
- Beijing, Tianjin, Fujian, and East China area (Area codes: PEK, TSN, XMN, FOC, SHA, HGH, SZV, PVG)
- North, North East and North West China areas, Shandong, Haikou, Nanning, Zhanjiang, and Wuhan (Area codes: BJS, XIY, DLC, TAO, HAK, WUH)
DHL Express service
- The shipper in China must submit export clearance documents via www.5idhl.com
- DHL will review and approve submitted documents
- DHL will notify Shipper via email with approval or request for additional information
- Pre-check may take up to 3 days
Pre-check is for shipments that include, but are not limited to:
- COVID-19 Test Kits
- Ventilators
- Infrared Thermometers
- Medical/Surgical Face Masks, Hats, Gloves
- Medical Protective Cloth, Goggles, Shoe Covers
- Patient Monitoring Devices
- Disinfectants, Disinfectant Towels, etc.
Due to the dynamic nature of the COVID-19 pandemic situation, additional localized service adjustments may be in place.
DHL Express service
DHL Express service
UPS Standard service
Affected areas in Belgium: 1000-1399, 1410-2199, 2300-2399, 2500-2559, 2570-2589, 2600-3210, 3212-3269, 3300-3349, 3360-3379, 2400-3449, 7700-7729, 7780-7799, 8000-9999.
Affected origin cities in Germany are: Munich, Allershausen, Regensburg, Nürnberg, Bayreuth, Bamberg, Würzburg, Crailsheim, Stuttgart, Esslingen am Neckar, Rottweil, Reutlingen, Freiburg, Offenburg, Karlsruhe, Heidelberg, Fulda, Erfurt, Saarbrücken, Kaiserslautern, Mannheim, Wies-baden, Giessen, Northeim, Wiesbaden, Hiedelberg, and Frankfurt | Zip codes: 64601-69999, 60001-65936, 70001-74399, 90001-92369, 35001-36399, 37001-37649, 54181-56869, 58001-59889, 55001-65479, 66001-66839, 55501-67829, 64701-74939, 70701-91639, 75001-76891, 77601-79369, 72301-78739, 79001-79879, 80701-85669, 84001-93499, 74701-99443, 3401-36469, 96501-96528, 98490-99998.
DHL Express service
DHL Express service
In order to avoid any delays, we strongly recommend:
- To provide the Indonesian’s receiver Identification Number electronically before the shipment
- To provide a valid Indonesian’s receiver contact information, like phone number and/or e-mail address in case DHL needs to contact the receiver.
DHL Express service
DHL Express service
- Customs duty
- Bill of entry charges
- Disbursement fees for DTU (Delivery Duty Unpaid) shipments
DHL Express service
DHL Express service
DHL Express service
Please keep in mind:
- Suspension of second delivery attempt for 2B shipments
- Max. weight per parcel: 30.0 kg
DHL Express service
Please also be aware of the following general information:
- DHL: To ensure successful business deliveries, always check that your commercial customers are open for business and able to receive DHL Express parcels. Parcels returning to the shipper are charged extra which means extra costs to the final customer.
- DHL: To ensure successful residential deliveries, please ask your private receivers to register at www.ondemand.dhl.com, where they can choose preferred delivery options, including non-contact delivery.
- GLS: The maximum weight limitation will temporarily be reduced to 31.5 kg.
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Frequently asked questions
Do logistics providers operate in all regions, including those affected by the spread of Coronavirus (COVID-19)?
Is it safe to receive shipments during this period?
- Keep a physical distance when in contact with the courier driver;
- Hand over or take over the shipment from the ground, outside of the building, and not directly from the courier driver’s hands;
- If possible, sanitize the surface by spraying disinfectant solution over the parcel before touching and opening it;
- Wash your hands thoroughly after unpacking your goods.
For more information, please visit the World Health Organisation Website.
We are actively monitoring the situation and we will keep updating this page with the latest developments in the logistics industry.