International courier services with Chronopost

Chronopost shipping services and quotes

Chronopost is a reputable French-based logistics company, which is a part of the DPDgroup. Chronopost operates internationally but it is most known in France and Portugal, being deemed as the “French no, 1” choice in express deliveries of small parcels of up to 30 kg. Chronopost is one of Eurosender’s trusted logistics partners, which means that when booking courier services on Eurosender platform and based on your selection of countries and type of shipment, the delivery could be performed by Chronopost.

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How to place an order with Eurosender

Before you place an order, you need to know your shipment’s dimensions and the pick-up and delivery addresses. If your shipment fits our criteria for a standard shipment, then the price will be available automatically. In case your shipment is too big or too heavy for standard courier services, then we will provide you with a customized offer.

 

What our customers say

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John Fowler

10 hours ago

Retrieving keys from Croatia to France

I found the booking process very straight forward and found the option of chatting to resolve any queries very helpful

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Yamini Patti

10 hours ago

Simple hassle-free

Simple hassle-free online booking to send luggage.

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Emma maddison

13 hours ago

Very easy

Very easy - based on my experience so far!

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Kvibo d.o.o. Tamara

13 hours ago

It would be nice to be able to change…

It would be nice to be able to change details of order such as name in the address.

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Stefanos Anagnostou

14 hours ago

I really like the simple and effective…

I really like the simple and effective site interface. I enjoy the fact that I do not need to create an account in order to place an order. I also liked the feature that kept reminding me that I had a semi-finished order pending. Can't really find something to complain about...

 

Benefits of shipping with Eurosender

Chronopost has become an established name in the logistics realm, being known mostly in France and Portugal. At Eurosender, we work with logistics providers renowned on local markets and our services are dedicated to both companies and individuals. What you get by booking on Eurosender platform?

A free client dashboard that companies can set up and create, in this way, their own logistics department, through which they can handle all shippings;

An expert logistics teams that will identify the shipping service you need and make the delivery possible;

A smart booking engine that can provide you with the final and accurate price, in a matter of seconds;

Shipping insurance options;

Real-time support in placing an order and providing additional information via our online chat.

 

Book shipping services with Eurosender

Standard shipping: the service dedicated for small parcels of up to 30kg and in some cases, 40kg.

Freight Shipping: if your chosen logistics provider cannot accommodate the shipping of bigger loads, then, Eurosender freight service is the best alternative which allows you to choose between FTL, LTL and PTL shipping.

Dedicated Van Delivery: most often, the service is used for relocation and removals. For more information about the service, take a look at the following page.

Individual offer: If you have a shipment that doesn’t fit into the requirements of any of the services above, our experts will find the best shipping solution.

There are many things that have an effect on the final price. To give you an idea of things that could play a role, take a look below at the most common indicators for the price.

  • Dimensions: The basic dimensions include length, width, height, and weight. Be aware that the packaging material should be included when measuring the dimensions.
  • Distance: How long is the trip? Will there be border crossing or customs clearance? This can influence the price.
  • Kind of items: Certain items need more care than others. Some examples are fragile, flammable or possibly dangerous items.
  • Additional requirements: When you expect more from the courier company that only a standard delivery, extra costs may apply.
  • Delivery time: Speed delivery costs more than when you have the time wait a bit.

 

Frequently asked questions about Chronopost shipping services

  • What are Chronopost delivery days and times?

You can dispatch your parcel between 8 am and 10 pm from Monday to Sunday when you want to ship with Chronopost across France and internationally. Chronopost delivery times go beyond regular business hours and days due to longer opening hours of some Chronopost local depots and post offices. In case your parcel is planned to be picked up by a courier at a certain address, then you need to consider that collection time usually starts from 9 am and is over at 6 pm on business days.

Before deciding to book the service, we strongly recommend checking the accuracy of the information with the Chronopost customer service.

 

  • How does the Chronopost tracking number work and where can I get it?

In case our platform chooses Chronopost international service to carry out the shipping, you will be provided with Chronopost tracking number. It will be sent to you in the confirmation e-mail from Eurosender. The tracking code will become functional only when the shipment will be scanned in the Chronopost’s local depots.

 

  • How can I check the status of my parcel with Chronopost?

To follow the transit of your shipment, the Chronopost tracking number can be inserted directly in Eurosender tracking tool or, alternatively, on Chronopost website. If the status of your parcel with Chronopost does not update for more than 48 hours, contact us and our customer support team will assist you.

In case our platform chooses Chronopost services for operating your shipment, you are provided with a tracking number. The same applies when shipping with most of our courier partners. You can use this number between the pick-up and the delivery of your shipment to check where it is located. The number is found in your order’s confirmation e-mail and you can insert it either in our tracking engine or in Chronopost’s website.

 

  • What are the Chronopost maximum dimensions and standard parcel dimensions?

Chronopost standard parcels should be up to 30 kg. For the Chrono Relais services, parcels should be equal to or less than 20 kg. At the same time, the sum of the length + 2 heights + 2 widths must not exceed 300 cm. The length must not exceed 150 cm! As for the Chrono Relais services, the sum of the length + 2 heights + 2 widths must not exceed 250 cm and the length must not exceed 100 cm. Parcels that exceed these specifications will have, as a result, an Outsize additional cost added. Keep in mind that non-standard parcels are not eligible for the Chrono Relais Service.

 

  • Are there any Chronopost storage facilities and local depots?

Currently, there are about 18,500 post offices and pick-up points available, while 8,500 of those have longer opening hours and shorter waiting times. Furthermore, there are 70 Chronopost local depots across Europe and 6 Chronopost storage facilities in French overseas territories.

If you book the services through Eurosender and you need storage for your items, we will organize everything for you.

Moreover, booking the services on our platform excludes the necessity of going to Chronopost local depot to drop off or pick up a parcel as we offer door-to-door shipping services for the convenience of our consumers.

 

  • What items are forbidden from shipping with Chronopost?

In general, the following types of items are not accepted when shipping with Chronopost:

  • dangerous products such as gases, radioactive, infectious, corrosive, and toxic materials;
  • any object that undermines drivers’ safety and that of other staff members who will handle your shipment or impose danger for the environment of any third parties;
  • firearms and weapons;
  • valuable items such as watches, precious stones and metals, paper money, phone cards and similar;
  • any kinds of living beings;
  • plants and flowers;
  • perishable goods that require a temperature-controlled environment;
  • objects that are prohibited from being imported by the destination country in case of international transportation.

Learn more about prohibited and not recommended items for shipping in our blog article. When you ship with Chronopost internationally or domestically, it is possible to send a care package to a nursing home, orphanage, military zone, or any other community in need.

 

  • Is there any Chronopost shipping insurance?

It is possible to get Chronopost shipping insurance for protecting your parcel or freight via a third-party insurance provider. However, this procedure is optional and requires additional payment. However, when booking the service on Eurosender platform, every shipment will be automatically insured for up to 200 EUR, but you can check extra insurance packages for expensive goods and items. Before you do that, it is also essential to check if additional insurance could be applied for a certain shipment depending on its content and value.

 

  • Who assists me with the order if I booked with Eurosender and the selected company is Chronopost?

If you book shipping services via Eurosender, our experienced team of logistics experts will assist you from the first stages of placing an order to the moment of delivery. In a nutshell, Eurosender will be your single point of communication. In case there are any issues or uncertainties, we will contact the courier company on your behalf and figure everything out.

Do you have any questions about Chronopost shipping services? Contact us and we will do everything possible to help you in the nearest time possible.

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Disclaimer: The information above is the result of online research. When looking for accurate information, such as how to send a parcel abroad with Chronopost, drop off a parcel at Chronopost collection point, pack a parcel for Chronopost, track and trace a parcel sent via Chronopost or for Chronopost helpline, always check the official website of Chronopost.