Canada Post: International Parcel Delivery (2024)
Canada Post international shipping and courier services
Canada Post is the national postal service of Canada, offering mail and parcel delivery solutions throughout the country and internationally. In this guide, we have put together all you need to know about Canada Post courier services, including mail and parcel shipping, delivery times, as well as insurance.
Before you book Canada Post courier services, check our prices using the booking tool.
Canada Post is the national postal service of Canada, offering mail and parcel delivery solutions throughout the country and internationally. In this guide, we have put together all you need to know about Canada Post courier services, including mail and parcel shipping, delivery times, as well as insurance.
Before you book Canada Post courier services, check our prices using the booking tool.
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How long does Canada Post take to deliver in Canada or internationally?
Canada Post offers a variety of parcel delivery services, each with its own shipping times and schedules. For non-urgent international shipments, the Canada Post delivery time is up to 8 days for the USA and 12 days for other global destinations. In practice, this estimation may vary depending on international customs procedures.
For urgent shipments, Canada Post offers express parcel delivery with a transit time of 24-48h, no matter whether local or worldwide. You can check Canada Post delivery times for domestic and international shipping services in the tables below.
Canada Post domestic shipping times for mail and documents
| Destination | Priority | Regular |
|---|---|---|
| Local, within a city or town | 1 working day | 2 working days |
| Regional, within a province | 1 working day | 3 working days |
| National | 1 working day | 4 working days |
Canada Post domestic shipping times for parcels
| Destination | Priority | Xpresspost | Flat rate | Regular |
|---|---|---|---|---|
| Local, within a city or town | 1 working day | 1 working day | 1-2 working days | 1-3 working days |
| Regional, within a province | 1 working day | 1 working day | 1-4 working days | 3-6 working days |
| National | 1 working day | 2 working days | 2-8 working days | 4-10 working days |
Canada Post international mail delivery times to the USA
| Service | Delivery time |
|---|---|
| Canada Post USA Letter | 4-6 working days |
| Canada Post Priority Worldwide Envelope | 2-4 working days |
| Canada Post Priority Worldwide Pak | 1-2 working days |
Canada Post international parcel delivery times to the US
| Service | Delivery time |
|---|---|
| Canada Post Priority Worldwide | 1-2 working days |
| Canada Post Xpresspost USA | 2-3 working days |
| Canada Post Tracked Packet USA | 4-7 working days |
| Canada Post Expedited Parcel USA | 5-6 working days |
| Canada Post Small Packet USA | 5-8 working days |
Canada Post international delivery times to the UK
| Mail and parcel services | Delivery time |
|---|---|
| Canada Post Priority Worldwide | 1-2 working days |
| Canada Post Xpresspost International | 4-7 working days |
| Canada Post Tracked Packet International | 6-10 working days |
| Canada Post Small Packet International | 6-10 working days |
| Canada Post International Parcel | 12+ working days |
Are Canada Post parcels covered by shipping insurance
Depending on the chosen Canada Post courier service and route, you may be entitled to compensation for lost, damaged or missing items.
Shipping insurance coverage of up to $100 is already included in the fee for Canada Post Priority, Xpresspost and Expedited Parcel services (including Prepaid products). You can purchase insurance for Regular Parcel services as an additional feature.
Make sure to check the Canada Post list of restricted and prohibited items when using their shipping services since listed items are excluded from insurance coverage.
When you book courier services with Eurosender, shipping insurance is already included in the price!
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FAQ on Canada Post international parcel delivery services
Does Canada Post courier service deliver on Sundays or weekends in general?
No, Canada Post does not deliver mail or parcels on Saturdays or Sundays. They deliver mail from Monday to Friday only.
Additionally, they do not deliver mail on holidays such as Christmas Day or New Year's Day.
Until what time does Canada Post deliver? Do they have a cut-off time?
Canada Post delivery cut-off times depend on whether the shipment is commercial or private.
They deliver to business addresses from 9 am until 5 pm. Canada Post aims to deliver commercial mail by 5 pm in order to prevent late deliveries since most businesses close at that time.
On the other hand, they deliver private shipments from 9 am until as late until 8 pm, since it is more likely for people to be at home to receive their items in the evening.
What can I do if my parcel was delivered late by Canada Post?
If Canada Post delivers a parcel later than the expected date, you may qualify for a postage refund if you have a copy of the mailing receipt and if you used one of Canada Post's On-Time Delivery Guarantee services.
The claim can only be started by the sender, so if you were the recipient, you will have to ask the sender to submit the claim within 30 business days of the guaranteed delivery date.
Please note that Canada Post will not refund a late delivery if the shipment was delayed due to customs procedures.
Does Canada Post pick up parcels from home?
Although Canada Post does not provide home pick-up services for private customers, they do offer business account holders the option of requesting parcel collection from their business address.
There is a $3.50 flat rate per pick-up (for an unlimited number of parcels). Pick-up is free for customers shipping parcels using Canada Post Priority and Priority Worldwide services. You can request pick-up online or by phone.
When you book courier services with Eurosender, courier collection from home is already included in the price!
Will Canada Post pick up mail from my mailbox?
Yes, if your items fit into the mailbox and if you have paid postage, the Canada Post courier should perform the collection according to the schedule written on the mailbox.
How do I address a shipment to a Canada Post PO box?
Shipments addressed to a Canada PO box should contain the following information:
- First line: Recipient
- Second-last line: Post box number and station information
- Last line: Municipality name, province or territory and postal code
If shippers wish to include the civic address, it should appear above the second-last line (postal box number and station information).
Read about shipping to a PO box.
What is the maximum parcel size for shipping with Canada Post?
The maximum weight allowed for the Canada Post parcel delivery service is 30 kg, with a maximum length of 150 cm and a combined length + circumference of no more than 274 cm. This means that you cannot use Canada Post courier services for shipping furniture, for example.
If you need to send a large or bulky parcel, we can arrange a shipping solution for you. Use our booking tool or contact our logistics experts for more information about large parcel delivery.
What is considered a small packet for Canada Post?
Canada Post offers their Small Packet services for non-urgent parcels weighing up to 2 kg. Delivery times depend on the distance to the destination and whether you choose their air or surface transport options. Air transport takes 6-10 days, while surface transport takes 1-3 months.
If you need to ship small items urgently, you can have your shipment delivered in 24-72h with our Priority Express Service.
Can I use my own packaging for Canada Post?
Yes, you can either use your own packaging or else purchase the flat rate envelope or pack available from Canada Post.
All parcels must be prepared and packed appropriately by the sender for safe transport.
Read more about how to pack a parcel.
Does Canada Post provide the parcel shipping label?
Yes, Canada Post allows you to create, purchase and print your parcel shipping label from their website. If you do not have access to a printer, there is an option for you to have it printed at a post office branch.
Simply create and purchase your label online, save the receipt with the QR code on your mobile device and visit your post office to print the label.
Where can I find my Canada Post tracking number?
For domestic shipments within Canada (except for prepaid envelopes and labels), the tracking number consists of 16 numbers. You can find the tracking number on your receipt or the copy of the shipping label.
For parcels delivered to the USA and internationally, as well as prepaid envelopes and labels, the tracking number consists of 13 characters that include letters and numbers. You can find the tracking number on your receipt or the copy of the shipping label.
Read more about how parcel tracking works.
Where does Canada Post leave packages for delivery?
Canada Post tries to deliver your parcels directly to you. If they miss you for whatever reason, they may leave the parcel in a safe place at your location, known as a "safe drop", and leave you a notification.
They will only safe drop it if there is a place such as a porch to shelter the parcel from the weather and hide it from passers-by.
The Canada Post courier may also safe drop it if the shipment does not require a signature or additional payment. The idea is to save you a trip to the post office to collect your item.
How do I contact Canada Post?
There are a number of ways you can contact Canada Post courier service if you have an enquiry or would like to leave feedback about their services:
- Phone: You can reach Canada Post at 1-866-607-6301 for domestic calls or 416-979-3033 for international calls. Their customer support team is available from 7 am to 11 pm on weekdays and between 9 am to 9 pm on weekends.
- Social media: Canada Post also provides support via Facebook and Twitter.
- Relay service: Customers with impaired hearing can contact Canada Post at 1-800-267-2797 from 7 am to 11 pm on weekdays and between 9 am to 9 pm on weekends.
- Contact forms: You can fill out a contact form to create a service ticket and report a problem.
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Disclaimer: The information above is the result of online research conducted in November 2023. For more information about Canada Post international parcel shipping and delivery services, please check the official website of Canada Post.