Question 1

Do I need customs documents when sending a package within Europe?

Accepted Answer

If you're sending from and to countries within the EU, no customs documents are needed. If the destination is outside the EU (e.g. UK, Norway, Switzerland, etc.), customs documents like a proforma or commercial invoice are required. If any paperwork is needed, we'll automatically provide you with all the necessary forms to fill out.

Question 2

Will I be charged any hidden costs when I book a shipment?

Accepted Answer

Not at all. The full cost, including all applicable taxes and fees, is displayed upfront. If customs duties or similar charges apply, we'll notify you before you confirm the booking.

Question 3

How can I reach customer support?

Accepted Answer

You can contact our support team via live chat, contact form, or phone. Our logistics experts are available Monday–Friday to assist you with any shipping question.

Question 4

Is my payment secure?

Accepted Answer

Yes. All payments are safely processed through PayPal's system, using the highest security standards. You can pay with your card — no PayPal account needed — and your information stays fully protected.

Question 5

Are there any limitations when I want to send the package from Ukraine to Lithuania?

Accepted Answer

Yes, Eurosender services have specific parcel size limits depending on the shipping option you choose. Standard / Standard-Flexi: Max. length of the longest side: 175 cm. Max. total size: Length + (2 × Height) + (2 × Width) must be less than 300 cm. Priority: Max. length: 274 cm. Max. total size: 400 cm. Priority Express: Max. length: 120 cm. Max. total size: 210 cm. To calculate total size, use: Length + (2 × Height) + (2 × Width). Ensure your parcel stays within the limit for your selected service.

Question 6

What happens if my shipment from Ukraine to Lithuania is lost, delayed, or damaged?

Accepted Answer

99.3% of shipments arrive safely – and we work hard to keep it that way by proactively monitoring every delivery to prevent issues. In the rare case your shipment is lost, delayed, or damaged, our support team will guide you through the claims process. Every standard shipment from Germany to Germany includes basic insurance for items up to €200, with the option to add extra coverage. We handle all communication with couriers and fully support you throughout.

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FAQ on shipping from Ukraine to Lithuania

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