DHL is one of the biggest logistics companies in the world operating on all continents. DHL transports around 1.5 billion shipments annually and operates in 220 countries and territories. The company’s assets include 260 aircraft, thousands of vans, and even boats and bicycles. DHL is also part of Eurosender’s logistics network, and this allows us to offer good shipping options and a quality service performed by DHL.
If you need to send a parcel abroad, ship pallets internationally, or even dispatch non-standard items, it is necessary to choose the right shipping services during the process of booking. Measure your shipment and insert its dimensions in the Shipment Size Checker to define whether standard shipping services, pallet delivery, or an individual offer would be the right match for you.
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What our customers say
10 hours ago
Retrieving keys from Croatia to France
I found the booking process very straight forward and found the option of chatting to resolve any queries very helpful
10 hours ago
Simple hassle-free online booking to send luggage.
13 hours ago
Very easy - based on my experience so far!
Kvibo d.o.o. Tamara
13 hours ago
It would be nice to be able to change…
It would be nice to be able to change details of order such as name in the address.
14 hours ago
I really like the simple and effective…
I really like the simple and effective site interface. I enjoy the fact that I do not need to create an account in order to place an order. I also liked the feature that kept reminding me that I had a semi-finished order pending. Can't really find something to complain about...
Except for a complex logistics network, made up of vetted international courier companies, we offer a few other advantages that will make your shipping a seamless process:
Instant match of your shipping needs with the right shipping service and an immediate final price that will allow you to take timely decisions;
Security of your transport to our shipping insurance options;
Companies get access to a free dashboard that can act as their own logistics department and that will increase transparency over their logistics processes;
An extended team of logistics experts that speak your language and with whom you can get in contact via our live chat;
Guides on how to pack and ship different items and many others.
If you want to use DHL courier services, you don’t have to get up from your chair or phone anyone. Our booking process is 100%online and only takes a few easy steps. Our engine analyses your chosen route and shipment details first, and then it selects the best possible offer at the lowest price. It means that your shipment would be processed either with DHL or any other trusted partner of ours. Couriers services booked through our website are accompanied by the assistance of our customer service department, that will gladly answer all questions you might have.
Standard shipping: Suitable for standard packages, luggage shipping and very low volumes of shipments.
Dedicated Van Delivery: This service is often used for relocations and removals or in cases you need a dedicated transport, without having the space shared with another shipper.
Individual offer: When your items do not match any of the shipping services above or you are not sure which one is the best option for your shipment, you can contact our logistics experts to provide you with an individual offer.
Yes, for every shipment, whether it is a parcel or a big cargo, you will receive a tracking number that will help you follow the transit of your shipment.
One of the reasons could be that a different tracking number than the one you were provided with, was in fact assigned to your shipment.
If you booked the services on Eurosender platform and your DHL tracking number returns the status “not found”, don’t hesitate to contact us and we will help you.
When it comes to DHL tracking number, this is the code assigned to your shipment, that allows you to check its current location. You can use the DHL tracking tool to monitor the transit of your shipment and, if the service was booked on Eurosender platform, you can as well use our tracking tool.
The difference between the DHL tracking and the DHL air waybill is that the latter is a document that contains essential information about the cargo when the transportation is done by air. DHL has a dedicated section on its website where customers can use their DHL air waybill to track the current location of the cargo. When your shipment is operated by sea, you will have to indicate container number to track it.
In order to get accurate information about the DHL local depot and their collection and drop-off points, we suggest checking their website. You will find all the necessary information in order to locate a DHL collection or drop-off point or service centre in your area.
Have in mind that, when using Eurosender services, you do not have to search for the location of the DHL local depot as a courier will to your address and collect the shipment.
If you plan to book the service with Eurosender, our logistics agents will organize all the necessary details for your relocation. You will get access to removal services, that, depending on the requirements and needs, can also be carried out by DHL.
Yes, you can book the shipping with DHL as a private person. If you place the order on Eurosender platform, our logistics experts will organize the shipping from private addresses as well. If DHL is the logistics provider selected to carry out the delivery, our team will inform you about the conditions that have to be met in order for DHL to collect from private address and countries where this is possible.
Attempted delivery simply means that the courier driver tried to deliver the shipment but the consignee was not present at the address.
Usually, before the DHL attempts delivery, the courier calls the consignee and arranges the delivery details together. To avoid the failed DHL delivery attempts it is essential to give an accurate delivery address and make sure that the delivery location is easy to reach.
There are might be several reasons why your package does not arrive on time and you encounter a situation of the DHL undelivered shipment. The courier might have already come to your address, so there was at least one DHL attempted delivery. When such things happen, you need to take a redelivery request card and appoint another date for delivery. DHL undelivered shipment might also mean that your package cannot be transported and delivered to the place of destination because it is improperly packaged, contains forbidden items, or its shipping label is damaged.
The company has the list of DHL restricted items which cannot be transported by any means, either nationally or internationally. In addition, there are might be other regulations and restrictions concerning imported goods depending on the country of destination. Here are some of those DHL restricted items:
Any other forbidden items from the transportation with DHL are those prohibited by state and federal laws and regulations of local government to or throughout which the shipment may be carried.
If you need more details about the service that Eurosender offer and how you can get access to DHL shipping services, don’t hesitate to contact our team.
Disclaimer: The information above is the result of online research. When looking for accurate information, such as complete lists of DHL forbidden items, DHL restricted items, DHL packing instruction and information about the cost to ship with DHL, always check the official website of DHL.