Everything you need to know about DHL shipping services and prices

What is the difference between DHL tracking and DHL air waybill?

When it comes to DHL tracking number, this is the code assigned to your shipment, that allows you to check its current location. You can use the DHL tracking tool to monitor the transit of your shipment and, if the service was booked on Eurosender platform, you can also use our tracking system to follow your parcel.
The difference between the DHL tracking and the DHL air waybill is that the latter is a document that contains essential information about the cargo when the transportation is done by air. DHL has a dedicated section on its website where customers can use their DHL air waybill to track the current location of the cargo. When your shipment is operated by sea, you will have to indicate the container number to track it.

How can you find a DHL collection or drop-off point?

When using Eurosender services, you do not have to search for the location of the DHL local depot as a courier will go to your address and collect the shipment.

If you still wish to get accurate information about the DHL local depot and their collection and drop-off points, we suggest checking their website. You will find all the necessary information to locate a DHL collection or drop-off point or service centre in your area.

How can I access DHL removals services and what are the DHL shipping prices?

If you plan to book the service with Eurosender, our logistics agents will organise all the necessary details for your relocation. You will get access to removal services, that, depending on the requirements and needs, can also be carried out by DHL.

DHL private shipping. Can DHL collect from private addresses and serve end-consumers?

Yes, you can book the shipping with DHL as a private person. If you place the order on Eurosender platform, our logistics experts will organise the shipping from private addresses as well. If DHL is the logistics provider selected to carry out the delivery, our team will inform you about the conditions that have to be met in order for DHL to collect from a private address and the countries where this is possible.

What does DHL attempted delivery mean?

Attempted delivery simply means that the courier driver tried to deliver the shipment, but the consignee was not present at the address.
Usually, before DHL attempts the delivery, the courier calls the consignee in order to arrange the delivery details. To avoid a failed DHL delivery attempt, it is essential to give an accurate delivery address and make sure that the delivery location is easy to reach.

What are the DHL restricted items and prohibited goods?

The company has the list of DHL restricted items which cannot be transported, either nationally or internationally. In addition, there are might be other regulations and restrictions concerning imported goods depending on the country of destination. Here are some of those DHL restricted items:

• Alcohol;
• Antiques and works of art (if their value exceeds $5000);
• Cash;
• Cigarettes, cigars, and other tobacco products;
• Complete ammunition, explosives, and firearms;
• Counterfeit goods;
• Dangerous and hazardous goods;
• Flowers and plants;
• Furs;
• Illegal drugs;
• Jewellery and valuables;
• Lithium batteries;
• Power banks.

Any other forbidden items from the transportation with DHL are those prohibited by state and federal laws and regulations of local government to or throughout which the shipment may be carried.

What to do in case of DHL undelivered shipment?

There might be several reasons why your package does not arrive on time and you encounter a situation where you have a DHL undelivered shipment. The courier might have already come to your address, so there was at least one DHL attempted delivery. When such things happen, you need to take a redelivery request card and appoint another date for delivery. DHL undelivered shipment might also mean that your package cannot be transported and delivered to the place of destination because it is improperly packaged, contains forbidden items, or its shipping label is damaged.