The last step of the ordering process is the online payment. You can proceed with one of the following payment methods:
If you choose Bank transfer as a payment method, you will be provided with the bank details in the next step of the ordering process. You will also receive an email with the status Awaiting payment, containing the bank account details. After completing your payment, you will have to send the proof of payment at firstname.lastname@example.org in order for us to process your booking.
Yes. If you have filled in the order form and finalized the payment process, you will receive an e-mail with the status Paid. This means that your order is received and it will be later processed with a logistics service provider.
There is no option to pay with cash upon delivery. The payment methods available are a secure credit card payment, payment through PayPal secure payment system, payment through bank transfer or payment through credits. All our payment methods are secured by GeoTrust SSL certificates and are explained in our payment section.
Awaiting payment is a status given to the orders which are to be paid via bank transfer. The order will be processed and the status changed into Paid only after the customer sends the proof of payment via email at email@example.com. If the status of your order doesn’t change into Paid even though you already sent us the proof of payment, please contact us as soon as possible.
The Pending status is displayed whenever an order is to be paid with credit card or through PayPal and the payment was not completed. The reasons may be, but they are not limited to: payment step not finalized, insufficient funds, cancelled authorization, payment declined by the processor or bank etc. In this case, please check what might have been the reason and try again to finalize your payment by folowing the instructions on the email with Pending status.
The flexible booking service gives you the option of changing for free any order details or to cancel the order and receive a refund up until the time when the package will be collected. We will take into account the information available in the courier company’s tracking system to determine if your parcel was collected.
You will have the option to select and purchase the flexible booking service in the ordering process.
In order for the receiver to pay for the service, he/she needs to be the one placing the order. This is because the payment process is part of the order and only once the payment has been processed can the courier service be confirmed.