Payment options

How can I pay for the service?

The last step of the ordering process is an online payment. You can proceed with one of the following payment methods:

• Credit Card
  We accept Credit Cards from various providers (Visa, MasterCard).
• PayPal
  If you are a PayPal member, you can log in with your username and password and continue in that manner. You will be re-directed to PayPal where you can complete your payment.
• Bank Transfer
  We accept bank transfers from all banks. After completing the payment, you will have to send us an email at help@eurosender.com with the proof of payment in order for us to process your order.
• Payment with credits
  This payment option is available for all users who create an account on our platform. In the user’s profile, there is an option for topping up the account with the desired amount of money and pay for the orders with the available credit.
  By choosing to pay with user credits, you will benefit from a faster and more secure booking. You won’t need to enter the payment details each time when you book the service and your order will be processed instantly. Moreover, any reimbursement of the costs of service will be made available in the user account and you will be able to use the credit for your next orders. Business account holders will also enjoy a discounted price for every order paid with user credits.

Can I change the payment method that I selected initially?

Yes. For every order that is submitted but not paid, we send you an email with the status “Awaiting payment” or “Pending”, depending on the chosen payment method. If you wish to change the payment method, please click on the link in the email and you will be redirected to the page where you will be able to change the payment method.

How does the payment through bank transfer work?

If you choose Bank transfer as a payment method, you will be provided with the bank details in the next step of the ordering process. You will also receive an email with the status Awaiting payment, containing the bank account details. After completing your payment, you will have to send the proof of payment at help@eurosender.com in order for us to process your booking.

Will I receive a notification once I complete my order?

Yes. If you have filled in the order form and finalized the payment process, you will receive an e-mail with the status Paid. This means that your order is received and it will be later processed with a logistics service provider.

Can I pay in my local currency?

At the moment, you can pay in Euro, Croatian Kuna and Polish Zloty.

Can I pay cash on delivery?

There is no option to pay with cash upon delivery. The payment methods available are a secure credit card payment, payment through PayPal secure payment system, payment through bank transfer or payment through credits. All our payment methods are secured by GeoTrust SSL certificates and are explained in our payment section.

Can I pay for the service after the shipment was delivered?

No. The option to pay cash on delivery is not available. The service has to be paid during the last step of the booking process on the website.

I received an email with the status “Awaiting payment”. What does it mean?

Awaiting payment is a status given to the orders which are to be paid via bank transfer. The order will be processed and the status changed into Paid only after the customer sends the proof of payment via email at help@eurosender.com. If the status of your order doesn’t change into Paid even though you already sent us the proof of payment, please contact us as soon as possible.

What does the status “Pending” mean?

The Pending status is displayed whenever an order is to be paid with a credit card or through PayPal and the payment was not completed. The reasons maybe, but they are not limited to: payment step not finalized, insufficient funds, cancelled authorization, payment declined by the processor or bank, etc. In this case, please check what might have been the reason and try again to finalize your payment by following the instructions on the email with Pending status.

What is “flexible booking” and why do I need it?

The flexible booking service gives you the option of changing for free any order details or to cancel the order and receive a refund up until the time when the package will be collected. We will take into account the information available in the courier company’s tracking system to determine if your parcel was collected.

You will have the option to select and purchase the flexible booking service in the ordering process.

How can the receiver of the package pay for the service?

In order for the receiver to pay for the service, he/she needs to be the one placing the order. This is because the payment process is part of the order and only once the payment has been processed can the courier service be confirmed.

What happens with my order if I didn’t finalise the payment?

If you filled in the order form but haven’t finalized the payment, your order will not be processed. You can decide to pay later on, but have in mind that the initially selected pick-up date might be postponed.