Help

Eurosender's web page is designed to optimize customer experience. We have constructed step-by-step instructions, which will guide you through the entire procedure.

Our easy-to-follow steps will allow you to send your package in just a few minutes!

STEP 1:

Open the Eurosender.com homepage, find the sending engine and insert the necessary details about your package: country of origin, destination country and the number of packages that you will be sending. The site will then provide you with an estimated cost of shipping.

The price is directly related to packages specifications, and will vary accordingly.

Upon entering the required information (country of origin, country of destination, number of packages), you will proceed to the second step by clicking the “NEXT” button.

STEP 2:

The 2nd step is the most important one in the process, as you will be entering all the information about package weight and pickup/delivery details.

You need to provide an accurate and detailed address to ensure our contracted courier will be able to locate your house/ office and collect the package from you, and similarly deliver the package to the desired exact address at the other end of the transit.

It is also very important that you enter a correct local telephone number of the country where the collection or delivery will be taking place, so that our contracted courier will be able to call you in case there are any problems or difficulties with the pickup/delivery.

After entering all the required information, you are asked to select a payment method for your order:

• Credit Card
  We accept Credit Cards from various providers (Visa, MasterCard). All payment details (such as credit card number, security code etc.) are completely safe and will not be handled nor disclosed to us, or to our courier partners, seeing as we use a safe payment system provided by Adyen.
• PayPal
  In case you are a PayPal member, you can log in with your username and password and continue in that manner. You will be re-directed to PayPal, our payment partner and a worldwide leader in providing secure payment solutions. Using PayPal will ensure your payment details (such as credit card number, security code etc.) stay completely safe and will not be handled nor disclosed to us, nor our courier partners.
• Bank transfer
  We accept bank transfers from all banks. After completing the order process, you will receive all the necessary data to make a payment via direct bank transfer. All our sites are secured by GeoTrust SSL certificates.
• Payment with credits
  This payment option is available for all users who create an account on our platform. In the user’s profile, there is an option for topping up the account with the desired amount of money and pay for the orders with the available credit.
  By choosing to pay with user credits, you will benefit from a faster and more secured booking. You won’t need to enter the payment details each time when you book the service and your order will be processed instantly. Moreover, any reimbursement of the costs of service will be made available in the user account and you will be able to use the credit for your next orders. Business account holders will also enjoy a discounted price for every order paid with user credits.

The “CONTINUE” button will take you to the next step.

STEP 3:

The purpose of this step is to ensure the transaction is secure, as well as giving you a chance to review your order. You will be asked to review all entered information again. Please make sure everything is correct, and make any necessary amendments.

Once you feel confident that all entered information is correct, proceed with payment.

If you selected the Credit Card payment option, clicking the “COMPLETE ORDER” button will process and complete your order.

If you selected PayPal, your transaction will be processed once you click the “Pay” button. Upon successful completion you will be redirected back to our web page, where you will be able to see and monitor the status of your order.

If you selected bank transfer, you will receive all the details of our bank account in the next email. After making the transfer, you should send the proof of payment to help@eurosender.com. This way, we will be able to place your order promptly.

Shortly after you have completed your order, you will receive a confirmation e-mail containing the order details and tracking information.

STEP 4:

Your order will be reviewed within 24 hours and a parcel shipping service with one of our contracted providers will be booked. When the service is arranged, you will receive booking confirmation via e-mail, containing the final, confirmed data pertaining to the shipping of your package.

You will be informed on which date and during which time frame you can expect your package to be collected (on work days, that is usually sometime between 9:00 and 18:00). If you would like to set a specific package collection time, we can provide you with a local phone number to arrange the details with the courier.