Eurosender's web page is designed to optimize customer experience. We have constructed step-by-step instructions, which will guide you through the entire procedure.
Our easy-to-follow steps will allow you to send your package in just a few minutes!
Open the Eurosender.com homepage, find the sending engine and insert the necessary details about your package: country of origin, destination country and the number of packages that you will be sending. The site will then provide you with an estimated cost of shipping.
The price is directly related to packages specifications, and will vary accordingly.
Upon entering the required information (country of origin, country of destination, number of packages), you will proceed to the second step by clicking the “NEXT” button.
The 2nd step is the most important one in the process, as you will be entering all the information about package weight and pickup/delivery details.
You need to provide an accurate and detailed address to ensure our contracted courier will be able to locate your house/ office and collect the package from you, and similarly deliver the package to the desired exact address at the other end of the transit.
It is also very important that you enter a correct local telephone number of the country where the collection or delivery will be taking place, so that our contracted courier will be able to call you in case there are any problems or difficulties with the pickup/delivery.
After entering all the required information, you are asked to select a payment method for your order:
The “CONTINUE” button will take you to the next step.
The purpose of this step is to ensure the transaction is secure, as well as giving you a chance to review your order. You will be asked to review all entered information again. Please make sure everything is correct, and make any necessary amendments.
Once you feel confident that all entered information is correct, proceed with payment.
If you selected the Credit Card payment option, clicking the “COMPLETE ORDER” button will process and complete your order.
If you selected PayPal, your transaction will be processed once you click the “Pay” button. Upon successful completion you will be redirected back to our web page, where you will be able to see and monitor the status of your order.
If you selected bank transfer, you will receive all the details of our bank account in the next email. After making the transfer, you should send the proof of payment to help@eurosender.com. This way, we will be able to place your order promptly.
Shortly after you have completed your order, you will receive a confirmation e-mail containing the order details and tracking information.
Your order will be reviewed within 24 hours and a parcel shipping service with one of our contracted providers will be booked. When the service is arranged, you will receive booking confirmation via e-mail, containing the final, confirmed data pertaining to the shipping of your package.
You will be informed on which date and during which time frame you can expect your package to be collected (on work days, that is usually sometime between 9:00 and 18:00). If you would like to set a specific package collection time, we can provide you with a local phone number to arrange the details with the courier.
