Please take into consideration that packing assistance and packaging materials are not included in the price. As a sender, you are responsible for properly packing and preparing your shipment for transportation.
You can re-use an old box as long as it is sturdy enough to support the weight of the items placed inside. If you decided to re-use an old box, remove all the old labels. For more information, please follow this link.
The items have to be placed in a cardboard box. The box has to be rigid and sturdy enough to support the contents and must have no holes, tears or dents. Old labels should also be removed from the exterior.
Make sure you wrap your items in a way to ensure their strength and safety in transportation. For more information, please check our guidelines.
You can ship suitcases as long as they are wrapped in a plastic foil. Have in mind that in Poland and the Czech Republic, the courier will not collect suitcases. Therefore, if your pick-up is in one of these countries, please pack your items in a cardboard box.
All your items must be properly packed and protected inside the suitcase. All pockets must be closed and fully zipped. No irregular or sharp edge is allowed.
After packing, wrap your suitcase in a protective plastic film, including the handles and wheels. Plastic bags should not be used to protect suitcases. For more information, please check our guidelines.
Eurosender recommends all customers to wrap suitcases in a protective plastic film that needs to cover the handles and wheels as well. Nevertheless, we cannot guarantee that the courier driver would pick up and accept a suitcase which is not covered in a plastic stretch.
Please note that in the case of improper packaging, the insurance coverage will not apply.
No. The courier service providers will accept only cardboard boxes. The plastic boxes are not appropriate packaging materials because they cannot bear the shocks during transportation.
You need to place your sports or duffle bag inside a cardboard box. The courier provider might not accept any sports bags that are not properly packed in a carton box.
No. These are not recommended methods of packaging. Please ensure that your items are packed in the appropriate way for shipping them via courier services – How to pack the items for shipping. If you nonetheless decide to ship your items in a plastic or raffia bag, please note that the courier might refuse to collect it.
Currently, Eurosender and its courier partners don’t provide packaging. At the time of the pickup, the parcels need to be correctly packed, sealed and ready for shipping.
In case you are planning to ship fragile items, you will need to pack them correctly to avoid any possible damage. The parcel needs good internal cushioning, such as foam, bubble wrap or packing paper.
Yes. The customer should be aware however that this signage alone cannot guarantee that the package will be treated as such and in no way, should the inclusion of these words on the package substitute for a poorly packed package. It is best to ensure the packaging is sufficient enough to protect the contents of a package without signage on its handling.
No. Please note that no shipping insurance applies if you ship a “fragile” object as such objects are on the list of prohibited items.
In most cases, the courier driver will bring the label himself and stick it to the package. However, for pick-ups in Poland, Romania, Sweden or Spain or when instructed by Eurosender, you will have to print the label and stick it on the shipment.