What does a missed or failed pallet delivery mean?

No, it is not common especially because pallet deliveries are costly and often organised by businesses that monitor them closely. Additionally, the driver or the logistics companies normally calls the sender and the recipient before collection and delivery so failed delivery attempts are kept to a minimum.

If the receiver refuses the delivery or it cannot be performed, you can contact the carrier to try to arrange a collection from the depot or, if the delivery is deemed impossible, the pallet will most likely be destroyed.

If you miss the agreed pallet delivery date or time due to an error on your side, you will be asked to pay an additional charge for the wasted journey. If this happens, our team will contact you with instructions on how to process the payment.

Yes, if your pallet delivery failed for whatever reason or if you simply wish to reschedule your delivery, you can contact our customer support team, who will make the arrangements with the carrier on your behalf. Time-specific deliveries can also be organised on request.

There are a few simple steps you can follow to prevent having a missed pallet delivery:

• Double-check the details before confirming your order
• Load your pallet correctly to avoid issues in transit
• Make sure someone will be available to accept the pallet delivery
• The driver usually calls the recipient in advance, so they should be able to answer
• Inform everyone at the delivery address about the pallet delivery