Parcel Return Service | Courier Returns for Shops

Organise easy parcel return services to your customers

Don’t fall behind the competition – offering an easy parcel return service is essential if you want to build a strong brand providing a pleasant customer experience. Since online shopping nowadays is all about convenience, use our door-to-door solutions to organise return courier services with collection directly at your customer’s address. We work with the most renowned logistics companies in the world so you can easily reach your clients, wherever they are. Understand how the service works, learn about the return labels and how to offer free returns.

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How to organise a parcel return service?

Book the shipping service with collection at the client’s address

Forward them the parcel return label, if required for the chosen service

The courier will pick up the parcel with them and deliver it back to you


Return solutions available for e-commerce and retailers

Choose the service that best suits your needs, provided by the best parcel shipping and returns companies.
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  • Bulk import of orders
  • Personalised dashboard for your deliveries
  • Dedicated logistics specialist

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How to offer free returns to your customers

Offering free returns is a great competitive advantage that could make you stand out from the crowd. Several data-based pieces of research show that, even though free returns represent an additional cost to the seller, they are a profitable strategy when considering the following growth in conversion rate and customer retention. With Eurosender, it is easy to offer free returns to your audience. Since you will be organising the parcel return service on behalf of your client, it is up to you to cover the costs or forward them. All you have to do is opt for the first solution.


What do you get when organising return courier services with us

Besides having the parcel collected at the customer’s address, shippers also benefit from several other features when using our return solutions for e-commerce and online retailers.

  • Real-time tracking of your parcel return
  • Basic insurance included in the price
  • Same-day collection available on certain routes


Parcel return service available locally and internationally

Whether you are a local or international seller, you can always count on Eurosender to connect you with your customers. Through collaboration with parcel shipping and return companies, we offer delivery services to almost every country in the world at the most affordable rates.

Read more about international shipping for e-commerce


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FAQs – Parcel return services for e-commerce and retailers

How to track a parcel return service?
When organising your customer’s parcel return service with us, you can enjoy real-time tracking to follow your package from collection to delivery. The tracking number will be sent to you via e-mail and will become active after the package is successfully collected. Use our digital tracking tool to follow your parcel return service and make sure everything runs smoothly.
Do the customer needs to print the parcel return label by themselves?
It depends on the service. When booking the Standard Delivery, the courier will bring the parcel return label and attach it to the package when collecting the item in most countries. However, for certain shipping solutions, the shipper will be required to print the parcel return label and attach it to the parcel themselves. Read more about how to attach your label correctly.
How long does a parcel return service take?
It depends on the distance between the collection and delivery addresses and the service chosen. With the Priority Express Service, your package will be delivered worldwide in only 24-72h. When shipping within Europe, you can use the Standard Delivery, with which your parcel return service will take up to 5 business days. If you need an urgent return courier service, we recommend booking the Express Delivery or the Priority, which are our premium solutions with shorter transit times.
Which courier companies offer parcel returns?
There are several courier companies that offer returns, such as UPS, DPD, DHL, and many others. At Eurosender, we are proud to work with all of these companies and many other couriers to provide reliable return courier services locally and internationally.
Do free returns increase sales?
According to the latest researches, offering free returns to your customers can boost your sales by up to 357%. It is a fact that customers feel more encouraged to spend money online when the risks are lower. Knowing they will not have to arrange all details of the parcel return service by themselves and pay for this service is a strong motivation to buy online instead of through traditional channels. Therefore, if you want to grow your online business, we strongly suggest considering adopting a transparent shipping policy with user-friendly return solutions for e-commerce.
Learn more about setting up the logistics operations of your e-commerce.
How does a prepaid shipping label work?
Prepaid shipping labels are popular amongst online shops because it is a convenient way of offering free parcel return service to the customers. With this service, the return shipping label is issued beforehand and valid for a predefined period, usually 30 days. If the client decides to return the item, they can reuse the same packaging (given that it is still in good condition), attach the provided parcel return label and drop off the package at a designated location.
The main problem with this approach is that smaller shops do not have the required shipping volume or negotiation power to afford such service with the carriers. As an alternative, e-commerce and online retailers can benefit from our return solutions, which is available for businesses of any size and area of specialisation.
Is it possible to issue prepaid shipping labels with Eurosender?
At the moment, we are not working with prepaid parcel return labels. To organise parcel return services via courier with us, all you need to do is schedule the collection on your customer's behalf and fill out the shipper’s information using their address and details. The package will then be collected at their place and safely delivered to you.