How to effectively ship to a residential area

Living in a residential area or a gated community may offer you all that you desire from your accommodation such as safety, tidiness and a convenient location. But when you want to find out how to effectively ship parcels to a residential area, there are more things to keep into consideration than you might have expected. Delivery to a gated community, or any other form of a residential area, can cause problems as it could be hard for the courier driver to locate the correct address or to get access to the premises. In this article, we will answer all questions regarding shipping packages to a residential area and how to avoid the most common reasons for a failed pick-up or delivery.

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How do I give the correct address?

Before you start shipping packages to a residential area, you need to know what it is. A Residential area is an area designed for housing and not for industrial or commercial purposes. There are many varieties of residential areas but to name a few:

Mobile homes


Apartment blocks


Single family housing


Multi-family housing


Retirement homes / senior living facility


Student dorms


Gated communities


All these varieties have one thing in common: there is often a shared entrance, which may cause trouble when the courier wants to deliver a package. To avoid this, it is of the utmost importance that you provide the correct, detailed address. With the instructions below it should be easy but when you have any questions regarding the address, you can always contact our multilingual Customer Support to assist you. They know everything about how to effectively ship to a residential area.


  1. Country
    Choose the country of pick-up/delivery.
    Ex.: Canada
  2. Name & Surname
    Add the full name of the consignee.
    Ex.: Karen Jones
  3. Address
    Fill out the street name in full and the number.
    Ex.: Pine street 11 Residential complex: The Old Oak.
  4. Additional info – Optional
    Here you can write additional info as for example the job title of the consignee or perhaps a second consignee. Important: As these comments are optional, the courier doesn’t always take them into consideration.
  5. Zip code
    Add the zip code, please double check if it’s the right one.
    Ex.: K1A 0B1
  6. Town/city
    Add the full name of the town or city.
    Ex.: Ottawa
  7. Phone number
    Add the phone number, change the area code if needed.
    Ex.: +1 20 1234 12345

Some things to pay extra attention to when shipping to gated communities, or other residential areas, are:

When the residential complex has a name and not a number, it should be written in the field: Name & Surname, together with the name of the contact person.


When you decide to have the package delivered to the gatekeeper, this person should also be the contact person for the shipment.


When there are multiple addresses in the residential area, make sure that you write the exact number of the apartment. The name written on the doorbell is also an option when the number is absent or not visible.


The courier should have proper access and be able to park the vehicle closely. Also keep in mind that, in case of living in an apartment, always is on the ground floor. When the package is very light, the courier might make an exception but is not obliged to do so.


What is the best shipping service for my delivery to a residential area?

Shipping packages to a residential area is easy when using the services of Eurosender. The kind of service you need depends on the size and weight of your shipment. So, when you are shipping packages to a residential area, you can choose from the categories below.


Standard shipping service: With our standard shipping service you can ship anything from a backpack to a bulky suitcase. To make sure that your shipment qualifies for our standard shipping service, it is essential that it doesn’t exceed the maximum dimensions which you see below.

  • Maximum weight of 40kg (30kg in some cases).
  • A maximum length of 175 cm.
  • Length (in cm) + 2x width (in cm) + 2x height (in cm) < 300 cm.


Freight transport: When your items exceed the dimensions for standard shipment, you can opt for freight shipment. This is often the case when you have ship heavy and bulky items or when you ship large amounts of goods. In that case, the cheapest option is to ship a pallet. When you decide to go for pallet delivery to your address, keep in mind that not all residential areas have the possibility to move pallets across the territory. So, always make sure that the delivery of a pallet if possible.


Dedicated Van Delivery: When you have so much stuff that you can fill an entire van, then it is time to consider our Dedicated Van Delivery service. This way a van will be completely dedicated to your items and it will not be carrying goods of other people. Using this service, you experience the fastest delivery possible, as the van will take your items directly from point A to Point B.


Best way to prepare your shipment to a residential area

Like with any other shipment with Eurosender, you only have to think of a few things when preparing your order for shipping to gated communities. Below you can find a brief summary of the most important things.

Insurance: How your package is insured depends on the type of shipment: Standard, Freight or Dedicated Van Delivery. Read all about it on our dedicated insurance page.


Packing: You don’t want your package to get damaged due to poor packing. With our detailed packing instructions, you can rest assured to your parcel will arrive undamaged.


Prohibited and restricted items: Stick to the rules and don’t get yourself in trouble by sending prohibited items.


What are things that might go wrong when shipping to a residential area and how to avoid it

Shipping to gated communities, or any other kind of residential area, can go wrong for different reasons. Let’s take a look at the most common issues so that you can avoid them and enjoy shipping packages to a residential area hassle-free.

No access code: Some residential areas require an access code to go through the main entrance. In this case, the code should be mentioned in the address or it should be delivered to the gatekeeper at the entrance. In that case, the details of the gatekeeper should be filled in as consignee.


Pick-up issues: When you live in a multi-tenant building, or your house is surrounded by a fence, access gate or anything else blocking direct access, then make sure that it can be picked up at the main entrance. Don’t forget to write down the exact details and the name of the consignee if that will not be you.


Gatekeeper: When you decide to let the gatekeeper accept the delivery, for example, the receptionist or the security guard, make sure that they are aware of the delivery. Also, make sure that the person that you made responsible is on shift when the delivery takes place. Also, ask them to inform you when they will not be at work because they got sick or any other reason.


Parking: Couriers have many deliveries to make and don’t have a lot of time to find a suitable parking space. With delivery to a gated community, it might happen that there is no or little parking space available near the main entrance.


Multiple floors: Courier companies usually only deliver to the ground floor and this especially goes for heavy parcels. When you have this kind of delivery, make sure that you can move it to your floor by yourself or that you have an extra pair of hands to assist you. Of course, you can also offer the courier a cup of coffee and cake but there is no guarantee this will work.


Phone number: When you use international shipping, be aware that the courier company, usually, only operates in the local language. Besides the language barrier, you should also know that the telephone number of the contact person should be a local number.


Things you can do to ensure correct pick-up and delivery

Of course, the courier company will try to do everything for a successful pick-up and delivery, but there are also several things you can do to avoid problems concerning delivery to a gated community. Below you can find the most useful tips on how to effectively ship to a residential area.

  • Business addresses are in some cases easier to access and you might be at the premises of your workplace a longer time during the day than at your home address. Consider having the shipment picked-up or delivered at your workplace.
  • Always provide as much information as possible on the address label and maybe even more important, always double-check the information on the shipping label.
  • Check the address details with the receiver. Does the doorbell work? Is the name of the recipient visible on the door? Does the telephone number of the receptionist work? Does the intercom work?
  • It might be a good idea to inform the neighbours, the security guard or reception about the pick-up or delivery of your package. You could also decide to leave the package with them when you are not able to be present.
  • Always track your parcel with our easy online tracking system. This way you have a good idea where and when your shipment will be delivered.

When you live in a residential area or you are looking for delivery to a gated community and you have additional questions after reading our article, feel free to contact us by email or phone.

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