Question 1

Does the price, shown during booking, include all fees and taxes?

Accepted Answer

Yes. The amount you see during booking includes all taxes and duties where applicable. If any extra fees are involved, such as customs charges - we'll inform you ahead of time.

Question 2

What's the best way to contact Eurosender support?

Accepted Answer

You can contact our logistics experts from Monday to Friday through live chat, our contact form, or by phone. We're here to help with all your shipping questions.

Question 3

Is my payment secure?

Accepted Answer

Yes. All payments are safely processed through PayPal's system, using the highest security standards. You can pay with your card — no PayPal account needed — and your information stays fully protected.

Question 4

Are there any limitations when I want to send the package from Japan to Indonesia?

Accepted Answer

Yes, Eurosender services have specific parcel size limits depending on the shipping option you choose. Standard / Standard-Flexi: Max. length of the longest side: 175 cm. Max. total size: Length + (2 × Height) + (2 × Width) must be less than 300 cm. Priority: Max. length: 274 cm. Max. total size: 400 cm. Priority Express: Max. length: 120 cm. Max. total size: 210 cm. To calculate total size, use: Length + (2 × Height) + (2 × Width). Ensure your parcel stays within the limit for your selected service.

Question 5

What happens if my shipment from Japan to Indonesia is lost, delayed, or damaged?

Accepted Answer

99.3% of shipments arrive safely – and we work hard to keep it that way by proactively monitoring every delivery to prevent issues. In the rare case your shipment is lost, delayed, or damaged, our support team will guide you through the claims process. Every standard shipment from Japan to Indonesia includes basic insurance for items up to €200, with the option to add extra coverage. We handle all communication with couriers and fully support you throughout.

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