Evri Delivery Services: Parcel Courier and Returns

All about Evri courier services for parcel delivery

Evri, formerly known as Hermes, is one of the major parcel delivery companies in the UK, offering solutions for sending packages locally and internationally in Europe. In this guide, we have put together all you need to know about Evri courier services, including delivery times, parcel sizes, and parcel returns.

Before you book your parcel delivery with Evri, make sure to check our prices using the booking tool below.

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Is Evri the same as Hermes?

Since March 2022, Hermes has changed their name to Evri. According to the company announcements, the new brand was created due to a major transformation after receiving new investments. This means that Evri is the new Hermes, offering cheap parcel delivery services in the UK and Europe.

Shipping with Evri: parcel size guide

Evri allows parcels of different sizes depending on which service you select. If using a parcel shop, you will have more flexibility and be able to ship larger packages. If using a locker or postage service, the parcel must fit in limited dimensions.

Here is a quick summary of the allowed parcel sizes when shipping with Evri courier:

  • Length (in cm) + 2x width (in cm) + 2x height (in cm) less than 245 cm
  • Maximum length of 120 cm, if using an Evri Parcelshop or courier service
  • Maximum dimensions of 66 x 41 x 38 cm if using an Evri Parcel Locker
  • Maximum dimensions of 23 x 35 x 2.5 cm if using the postage service

Evri parcel return services: how does it work

In order to book a parcel return with Evri, the retailer or seller must use this courier for their sales. If this is your case, you can book a return using their website or app. To schedule the parcel return with Evri, you will have to provide the order ID and your email address and select a return method, which can be through a Parcelshop, Parcel Locker, or home collection.

Make sure to check all the information provided by Evri during the parcel return scheduling process since you will have to comply with the rules regarding packaging and labelling.

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Popular questions about Evri courier and parcel delivery services

Does Evri deliver on Saturday or Sunday?
Yes, Evri delivers on both Saturdays and Sundays. Evri courier services are available 7 days a week, and you can also use the Parcel Lockers and Parcelshops throughout the entire week.
Until what time does Evri deliver?
Evri delivery times go from 8 am to 8 pm. If you are expecting a parcel delivery or collection by Evri and the courier does not come until 8 pm, you can then reach out to their customer support and open a complaint.
What are the average delivery times of Evri parcel delivery services?
The estimated delivery time will depend on the Evri courier service you choose to use. Parcels sent with Evri Standard delivery will arrive between 2-4 days. If you need an urgent delivery, use Evri Next Day delivery and drop off your parcel before noon so that it will arrive on the following day (available in the UK). International parcel deliveries with Evri take 3-7 working days, depending on the destination.
Alternatively, if you need to send a parcel to another country faster, use our Express Shipping Service. We offer deliveries to over 220 countries and territories in only 24-72h!
Does Evri offer deliveries only in the UK?
No, Evri specialises in parcel deliveries in the UK, but they also offer courier services internationally. Customers can book Evri delivery services in the UK, Europe, and abroad, covering a total of 190 countries worldwide.
However, please keep in mind that some of the Evri delivery services may only be available in the UK or on specific routes.
How to return a parcel with Evri?
Here is the step-by-step you need to follow to return a parcel with Evri:
  1. Schedule the parcel return service through the Evri website or app
  2. Choose the return method you prefer: courier collection, Parcelshop or Parcel Locker
  3. If the retailer offers free parcel return through Evri, you do not have to pay anything, but this depends on each case
  4. Prepare the package according to the instructions provided
  5. Print and attach the shipping label
  6. Drop off your Evri package or wait for the courier to collect it
Can I change the delivery address when shipping with Evri courier services?
You have the possibility of rerouting your shipment once you book Evri courier services. However, please bear in mind that by doing so, you will be changing the estimated delivery time, and your package will take longer to arrive. Learn more about how rerouting shipments work.
Do I have to sign for the package delivered by Evri couriers?
It depends on the service. If the shipper has purchased the option of “Signature on delivery”, the receiver must sign the proof of delivery once the package arrives. However, this is an additional & optional service.
At Eurosender, all deliveries already include a signature on delivery, so you can always be sure that your goods were received.
What happens if the Evri parcel is not delivered because the courier could not reach the consignee?
If no one is present at the delivery address to sign and receive the parcel, the Evri courier will make up to 3 other delivery attempts on different days. Packages that have the signature requirement must be received by the consignee. In other cases, the Evri courier may deliver the parcel to a neighbour or a safe location.
How to contact Evri?
If you need to contact Evri regarding your parcel delivery or collection, you can use the live chat provided on their webpage. Another alternative is to contact them through your account after logging in to their website.
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Disclaimer: The information above is the result of online research conducted in April 2022. For more information about Evri courier and parcel delivery services, please check Evri’s official website.