Shipping with Poste Italiane: rates, tracking & more

Yes, Poste Italiane offers deliveries in the European Union and abroad, including the UK. Until 31 December 2024, no customs fees or duties were applicable to packages sent between the UK and EU countries. However, since the 31st of December, every parcel shipped from the EU to the UK has to go through customs and is subject to applicable customs duties, procedures, and charges.

Since the UK is no longer part of the EU, all shipments to the UK will have to go through customs, and you will have to provide the right documents, as well as pay possible VAT and customs surcharges. If you want to know more about shipping with Poste Italiane to the UK after Brexit, please check our thorough Brexit shipping guide.

Poste Delivery International Standard shipping is the most common courier service offered by Poste Italiane. This service is offered in Europe and in some additional countries to ship packages up to 20 kg. The delivery times vary between 10-15 days for European destinations and 10-25 days for the rest of the world.

If you want to send a parcel through the Italian postal service, you should expect to receive a Poste Italiane tracking number shortly after placing the order. This number will allow you to follow your shipment step by step, be it in Italy or abroad. Simply insert the Poste Italiane tracking number provided by email or on paper on their webpage.

Depending on the type of shipping service you picked, Poste Italiane will store your parcel in the closest depot or post office for a period between 3 to 15 working days. You can use your Poste Italiane tracking number to know where your package is stored.

No, the Italian postal service shipping costs do not include insurance, although the Italian Postal service gives customers the chance to add insurance if they wish to do so for an extra fee.

Poste Italiane does not offer cargo or freight shipping directly, but throught companies from its group: SDA and Poste Air Cargo. If you are interested in shipping cargo, you can contact the partner of Poste Italiane group and ask for a quote.

Before booking your international shipping, get informed about the goods the courier will not transport. It is important to avoid restricted or prohibited items because the courier can refuse to pick up or process the package. Also, the insurance will not apply if you are shipping these kinds of items. Some prohibited or restricted items include:

• Dangerous items and/or waste;
• Goods for which the transport is forbidden by law;
• Medical waste;
• Goods that require a temperature-controlled environment;
• Money, valuable items, jewellery, and antiques which are not properly packed;
• Explosive, inflammable or infective goods.

Check the complete list of prohibited and restricted items for shipping.