You need to send back a parcel to the sender or return an online purchase and you don’t know how to organise the return shipment? Check our advice on how to prepare the parcel for the return and book a shipping return service with the most reliable companies at the lowest price.
Follow our guidelines to organise a shipment to return a package to the sender or an online purchase.
The seller returns policy
Reasons for the return, how long you have to return your package to be eligible for a refund, and whether return shipping costs are the responsibility of the seller or buyer.
Packaging of the item
Always be sure of packing the items following our packing guides and remove old labels when you return the parcel using the same box.
Prohibited or restricted items
The courier can refuse to collect or deliver a parcel containing restricted items if the shipment is booked by an individual and not an authorised company.
Tracking return packages
For every package return booked, you will receive a tracking number to follow your return shipment status.
HOW TO PACK
When returning a package to the sender, an important thing to consider is to properly pack and protect the items. Follow our general guidelines on how to prepare the return package or check our dedicated packing guides about many specific items.
When buying on e-commerce or any other online store, you may need to return the parcel because the item was damaged during the transport, it was different from the description, or you simply changed your mind. Returning a package to e-commerce can seem a complicated process, but thanks to Eurosender, you can book a return shipment in just a few clicks. Whether you are returning faulty goods bought online or simply wish to send a parcel back to Amazon or any other online seller, we offer a range of fast and reliable courier services.
Check our dedicated pages to see the return policy for each platform and to know how to return an online purchase.
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