Returning an Online Purchase by Courier

Returning an online purchase to an eCommerce store can often seem like a complicated and lengthy process compared to returning an item instore. Whether you’re returning faulty goods bought online or simply changed your mind and wish to send a parcel back to Amazon or any other online seller, Eurosender offers a range of fast and reliable courier services to help you easily return a package to sender, so you can receive a refund or exchange sooner.

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Solutions for online stores and e-commerce businesses

Gain an edge against your competition and keep your customers happy by offering easier and faster returns and exchanges. By creating a free business account, you can benefit from faster booking, convenient payment options, exclusive pricing and easier shipping to and from customers. Your personal dashboard allows you to keep track of all customer returns in transit, in the one place.


Return a package to sender with Eurosender

Whether you’re returning an item from eBay or need to return a large parcel locally, Eurosender has a range of international courier services to suit any sized package return:

Express shipping

Ideal for urgent return shipments. Delivery in 24-72 hours, worldwide
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Standard shipping

Low-cost solution for non-urgent return shipments
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Pallet delivery

Instant prices for pallet shipping in Europe
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Individual offer

Get a tailor-made quote for an unusual return shipment request
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Reasons to return a package

  • Return a package delivered too late and is no longer needed
  • Return a faulty item to Amazon, eBay, or online retailers
  • Return a package damaged during transport
  • Returning online purchases to international senders which do not match their description or if you simply changed your mind

What to have in mind when returning an online purchase

The online retailer’s returns policy – including the reasons for the return, how long you have to return a package for a refund and whether return shipping costs are the responsibility of the seller or buyer
The condition of the items being returned – do you need to send it back in its original packaging? If you have already used the product, you should consider how to pack items for return to Amazon or other online retailers. Check our packaging pages for packing and shipping particular items to avoid damage during return shipping
Do the return shipments contain prohibited or restricted items? While some online stores are able to ship items to customers as a business, items may be prohibited or restricted to send by courier services as an individual. For more information on prohibited and restricted items, please see our dedicated page
Insurance for return shipments – All shipments through Eurosender have basic insurance included in the price, with additional insurance available to purchase during the booking process
Tracking return packages – For every package return shipped through Eurosender, you will receive a tracking number by email to keep an eye on your return item from eBay, Amazon or any other online store and ensure it arrives to its destination as expected

How to check which service is suitable to return a package to sender?

Simply enter the dimensions of your package return below to find the most suitable service at the best price available:


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Frequently asked questions about package return

How long do I have to return a package to the sender from Amazon, eBay or other online stores?
The returns policies vary depending on where your package came from, so it is important to check this with the eBay seller, Amazon store or online seller’s terms and conditions carefully. Whatever the reason for the return, you should always choose the fastest option to avoid your refund being denied, as some online stores may give you 7 days to return the item, others may allow up to 90 days.
How do I know my package was successfully returned to the sender?
Each shipment booked through Eurosender is given its own tracking number, so you can trace your returning parcel during transit. You can also ask our experts to obtain a proof of delivery certificate showing the signature and full name of the receiver, in case the seller claims not to have received it. If you are unsure, contact our experts who will be happy to assist you with your returned parcel.
What is the cheapest way to return a parcel to its sender?
The most cost-effective way to return a parcel back to its sender is to send it through standard shipping. Simply select your route and dimensions of the parcel, to receive a price to ship a parcel back to its sender.