Return an item purchased from Amazon or third-party sellers on Amazon Marketplace quickly and easily with Eurosender. Understand Amazon’s EU return policy, how refunds work and other common queries about how to return parcels to Amazon.
Choose a suitable courier service for returning parcels to Amazon and book shipping in just a few clicks.
According to the Amazon returns policy, you can cancel your order within 14 days or send items back to Amazon within 30 days after receiving them. You can return only new, unused and undamaged goods to Amazon.
Follow these steps to organise the return of goods to Amazon:
When you return an item purchased on Amazon, the refund amount and method may vary depending on the reason for the return. You can return items purchased on Amazon using drop-off locations, pick-up options, Amazon lockers or Amazon hubs. Some returns are free, but in most cases, Amazon will charge you. Alternatively, you can send the parcel back to Amazon with Eurosender and save money.
If the items are defective, damaged or incorrect, Amazon will refund your shipping costs up to a maximum amount.
Return shipping costs will be deducted from your refund unless you’re returning shoes, clothes, jewellery and watches sold by Amazon.
If the items are returned within 14 days of delivery, the seller refunds the items and shipping costs in full.
For items returned after the 14-day period, the customer should pay the shipping costs for returning them.
If you return a parcel using an Amazon-paid method, Amazon will deduct the cost of return shipping and restocking fees from your refund. If you choose to ship the item yourself, you can choose the courier with the lowest cost when you return your goods to Amazon.
ONE BOX – MULTIPLE ITEMS
Yes, you can return multiple items to Amazon in one box or parcel.
When arranging to send a parcel back to Amazon, you will receive a unique return label for each item you are returning. We recommend attaching the printed shipping labels to each of the items in the parcel. However, delays may occur if multiple items from different orders are returned in one parcel.
If you don’t see the option to return multiple items to Amazon in one box, don’t include items from multiple orders or shipments in the same box. It could prevent your refund from being processed correctly. Some items that cannot be shipped in this way are:
Items sold & shipped by a Marketplace seller
Amazon Global Store orders
Yes, you can return opened or unused items purchased from Amazon if they fall within their return policy. Items can be returned to Amazon on two conditions:
Depending on the return method you choose, you may or may not have to pack your items. If you opt to take them to a drop-off location, extra packaging is not required in most cases. However, if you choose to have the items collected at your address either by Amazon or by a courier of your own choice, correct packaging is crucial.
At Eurosender, we have collected a number of packing tips to help our customers properly pack their goods for transport. Here are some of the items that are most often returned to Amazon:
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