How to Return Goods to Amazon? | Amazon Return Policy 

Amazon Return Policy | Return items purchased on Amazon by courier

Amazon makes it easy to return purchased items or gifts back to their warehouses or fulfilment centres. There are many options for returning goods bought either from Amazon and third-party sellers on the Amazon marketplace. Eurosender has helped many people to organise the return of goods to Amazon at a low price. Choose a courier service to send items back to Amazon and book shipping in just a few clicks. Explore Amazon returns policy and procedure, how do refunds work and other answers to the most asked questions.

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Return solutions for Amazon sellers

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Courier services to return items purchased on Amazon

Not every item purchased from Amazon or Amazon marketplace is eligible for a free return. Therefore, many people decide to return goods purchased on Amazon by courier in order to save on costs. Eurosender offers different shipping solutions for sending items back to Amazon domestically or internationally:
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Amazon returns policy | How can you return purchases from Amazon?

According to Amazon returns policy, you can cancel your order within 14 days or send items back to Amazon within 30 days upon receiving them. You can return only new, unused and undamaged goods to Amazon.

Follow these steps to organise the return of goods to Amazon:
  • Go to the Online Returns Centre, and click Return items.
  • Select the order you need and click Return an item from this order.
  • Provide the reason for return and add additional information in comments.
  • Choose the payable pickup shipping method.
  • Print the Amazon return label, in case you opt for a pickup, and attach it to your box.

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Amazon refunds | Who pays for the return?

When you return an item purchased on Amazon, your refund amount and refund method may vary. You can return items purchased on Amazon using the drop off locations, pickup options, Amazon lockers or Amazon hubs. While some returns may be free, Amazon will actually charge you in most cases. Alternatively, you can choose to ship the item on your own, booking the delivery with Eurosender and saving on costs.

Amazon’s faultIf the items are defective, damaged or incorrect, Amazon will refund you the shipping costs up to a maximum amount.
Buyer’s decisionThe cost of return will be deducted from your refund unless sending back shoes, clothing, jewellery and watches sold by Amazon.
Sellers on Amazon Marketplace
Seller’s faultIf the items are returned within 14 days upon the delivery, the seller refunds the items and shipping cost in full.
Buyer’s decisionFor items returned after the 14 days period, the customer should pay for the shipping costs when returning the items.

If you return an item using an Amazon paid method, Amazon will deduct the cost of return shipping and restocking fees from your refund. If you choose to ship the item on your own, you can choose the courier with the lowest prices when shipping your return to Amazon.

Returns to Amazon UK after Brexit | Fees and policies

Follow our Amazon return Brexit guidance information to avoid any unpleasantries when shipping from/to the UK.

The new Amazon UK return policy after the Brexit transition includes specific changes regarding the return charges. Customer returns to Amazon UK stores after Brexit without paying additional fees is still possible in the following cases:

  • The received item is defective;
  • The received item is incorrect;
  • The received item is damaged.

If the products the customer returns to an Amazon UK store after Brexit are not eligible for refund or replacement, they bear the costs themselves.
Additional costs that the customer will have to pay are the following:

  • Transportation costs,
  • VAT,
  • Import and customs fees, if applicable.
It is important to remember that goods travelling from/to the UK are subject to changes after the 1st of January, 2020. When you are returning goods to Amazon UK after the Brexit transition period is over, make sure you follow the customs procedures.

Amazon returns policy for third-party sellers

There are multiple reasons why buyers may decide to send items back to Amazon third-party seller – they received the wrong product, colour, size, the item was damaged during the delivery, or the customer doesn’t want the item anymore. Sellers can accept the same return policy as Amazon provides or set their own.

  • The seller can offer delivery options to the buyer and have to refund standard delivery charges corresponding to the least expensive type of service provided by them.
  • If the customer refuses to return the item, the Seller is not required to refund or replace an order.
  • While most sellers offer a returns policy equivalent to Amazon’s, some seller returns policies may vary. You can read the return policy of the seller before you purchase an item on the seller profile page.


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How to pack different items before sending them back to Amazon?

Depending on the return method you choose, you may or may not have to pack your items. If you opt for taking them to a drop off location, most of the times, extra packaging is not required. However, if you chose to have the items collected at your address either by an Amazon provider or by a courier of your own choice, the proper packing is crucial when shipping items domestically or internationally. At Eurosender, we have created a set of pack and ship pages to help our customers secure their goods for transportation. Here are some of the items people ship to Amazon the most:


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FAQs – How to return items purchased on Amazon

I don’t have the original packaging to send the item back to Amazon. What do I do?
Amazon encourages customers to return products in the same condition in which you received. When you return items purchased on Amazon with shipping services, and you don’t have the original packaging anymore, use a sturdy cardboard box. Bubble wrap the products and add enough cushioning materials such as bubble wrap or packing peanuts. Close and seal the box carefully and attach the return shipping label provided by Amazon or the chosen courier provider. If you return goods to Amazon through Eurosender, you will get a shipping label via email.
What is the Amazon Return Label and how do I receive it?
When returning items to Amazon, you will be able to choose between Amazon shipping methods or your own trusted courier provider. If you opt to have your items collected by Amazon logistics provider, you will be given an Amazon Return Label that you should attach to the final packaging of your items. Alternatively, when choosing to ship with your trusted courier service provider, you may or may not have to attach this label by yourself. When booking returns to Amazon with Eurosender, this information will be sent to you by email as it will depend on the country of pickup and selected logistics provider.
What items cannot be sent back to Amazon?
There are some items which cannot be returned to Amazon according to their returns policy. Here is the list of some non-returnable items:
  • hazardous materials or items that contain flammable liquids or gases;
  • downloadable software products;
  • some jewellery items;
  • health and personal care items etc.
Keep in mind that Amazon doesn’t accept returns for items fulfilled by third-party sellers. In case you have bought goods from sellers on Amazon Marketplace, please read their return policy or contact them directly before you organise the return shipping.
Can you return opened items to an Amazon reseller?
While in most cases, you can easily return unused items purchased from Amazon within 30 days of receipt of shipment, some products have different policies or requirements associated with them. In most cases, Amazon will allow returns of opened items as long as they are still unused.
Can I organise the return of multiple items to Amazon in the same box?
Yes, you can return multiple items to Amazon drop off location or lockers in the same package.
When you arrange the return through shipping services, you will get a unique shipping label for each item you are sending back to Amazon. If you don’t see the option to return multiple items in the same box during the return process, don’t include items from multiple orders or shipments in the same box. It could prevent your refund from being processed correctly.
Can I return products to Amazon after 30 days?
Amazon provides returns within 30 days of receipt of delivery. However, in some cases, troubleshooting and product support may resolve any issues with your product after this period. If your item becomes defective after Amazon’s return period, Amazon will repair it. If repair is not possible, Amazon will replace the item or refund the purchase price if the replacement is not possible.
What is Amazon mailing address for returns?
When arranging the return to Amazon, you will be provided with the address, depending on the return method, the reason for the return, and type of item. For returning goods to third-party sellers, you’ll receive a mailing label that can be accessed and printed from the Returns Support Centre. Alternatively, some Sellers have special processes and might send you an email with their return address and mailing instructions.
Do I have to print the return label by myself when sending items back to Amazon?
It depends on the return method you choose. When using the drop off locations or Amazon authorised hubs, you don’t need to print and attach the label. If you are sending items back to Amazon or its Marketplace sellers by courier or post, you will often need to print and attach the label provided to you.