How to Return Amazon Parcels | Amazon EU Returns

How to send parcels back to Amazon by courier

Return an item purchased from Amazon or third-party sellers on Amazon Marketplace quickly and easily with Eurosender. Understand Amazon’s EU return policy, how refunds work and other common queries about how to return parcels to Amazon.

Choose a suitable courier service for returning parcels to Amazon and book shipping in just a few clicks.

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Courier services to return items purchased on Amazon

Not every item purchased from Amazon is eligible for a free return, so many people choose to return items purchased from Amazon in a parcel by courier to save costs. Eurosender offers different solutions for sending parcels back to Amazon domestically or internationally:
If you have special requirements, please don’t hesitate to contact our experts via chat or email.

How to return an item purchased on Amazon

According to the Amazon returns policy, you can cancel your order within 14 days or send items back to Amazon within 30 days after receiving them. You can return only new, unused and undamaged goods to Amazon.

Follow these steps to organise the return of goods to Amazon:

  1. Go to the Amazon Returns Centre, and click “Return items”. If prompted, sign in to your Amazon account. If you don’t have an account, you will need to create one.
  2. Enter the 17-digit order number (or Order ID) for the item you want to return.
  3. Select the items you want to return and the quantity; then select a “Reason for return” from the drop-down menu (you can add additional information in the Details box).
  4. For items sold by a third-party seller, you will see “Submit return request”. Some Amazon sellers review return requests before authorising them.
  5. Select your return shipping options and how to get your Amazon Return Label. Each return requires a separate return label. To make sure that you receive the correct refund, don’t include items from multiple orders or deliveries in the same parcel.
  6. If you choose to return an item using Amazon Hub Locker, you will be prompted to select an Amazon Hub Locker location. For more information about how to return an item to an Amazon Hub Locker, go to Return a Package at an Amazon Hub Locker.
  7. Print your label and return authorisation. Some returns don’t require you to print a label or authorisation.
  8. Put the return authorisation inside your parcel and attach the label to the outside of it.

Amazon return policy | Who pays for the return?

When you return an item purchased on Amazon, the refund amount and method may vary depending on the reason for the return. You can return items purchased on Amazon using drop-off locations, pick-up options, Amazon lockers or Amazon hubs. Some returns are free, but in most cases, Amazon will charge you. Alternatively, you can send the parcel back to Amazon with Eurosender and save money.


Amazon’s fault

If the items are defective, damaged or incorrect, Amazon will refund your shipping costs up to a maximum amount.

Buyer’s decision

Return shipping costs will be deducted from your refund unless you’re returning shoes, clothes, jewellery and watches sold by Amazon.


Seller’s fault

If the items are returned within 14 days of delivery, the seller refunds the items and shipping costs in full.

Buyer’s decision

For items returned after the 14-day period, the customer should pay the shipping costs for returning them.

If you return a parcel using an Amazon-paid method, Amazon will deduct the cost of return shipping and restocking fees from your refund. If you choose to ship the item yourself, you can choose the courier with the lowest cost when you return your goods to Amazon.


Can I organise the return of multiple items to Amazon in one box?

Yes, you can return multiple items to Amazon in one box or parcel.

When arranging to send a parcel back to Amazon, you will receive a unique return label for each item you are returning. We recommend attaching the printed shipping labels to each of the items in the parcel. However, delays may occur if multiple items from different orders are returned in one parcel.

If you don’t see the option to return multiple items to Amazon in one box, don’t include items from multiple orders or shipments in the same box. It could prevent your refund from being processed correctly. Some items that cannot be shipped in this way are:

VAT-exempt orders

Gift returns

Items sold & shipped by a Marketplace seller

Amazon Global Store orders

How to pack a box for shipping


Can I return opened items to Amazon?

Yes, you can return opened or unused items purchased from Amazon if they fall within their return policy. Items can be returned to Amazon on two conditions:

  1. The item must be returned within 30 days.
  2. The item has to come from Amazon, it cannot be a third-party seller. If your item is from a third-party seller, you will need to contact that seller directly to find out if they will accept the return or not.


How to pack different items before returning them to Amazon

Depending on the return method you choose, you may or may not have to pack your items. If you opt to take them to a drop-off location, extra packaging is not required in most cases. However, if you choose to have the items collected at your address either by Amazon or by a courier of your own choice, correct packaging is crucial.

At Eurosender, we have collected a number of packing tips to help our customers properly pack their goods for transport. Here are some of the items that are most often returned to Amazon:


Benefits of arranging Amazon parcel returns with Eurosender

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How to send items and parcels back to Amazon by courier

Does the post office return Amazon parcels?
Yes, you can return most Amazon orders at your local post office branch, and here’s how:
  • Log into Amazon and go to your orders. To return a gift, see "Return a Gift".
  • Find the item you want to return and select "Return or Replace Items".
  • Provide a reason for the return. If the item was sold by a third-party seller, you might need to request the return and wait for the approval.
  • Select "Royal Mail Drop Off – print in store" or "Order Dropoff – printer required".
  • You’ll receive either a QR code or an Amazon Returns Label to print out.
  • Pack your items and print the label if needed.
  • Bring your parcel with your label or QR code to your local post office and drop it off.
I don’t have the original packaging to return my purchased item to Amazon. What do I do?
Amazon encourages customers to return products in the same condition they were received. When you return items purchased on Amazon using courier services and you don’t have the original packaging anymore, use a sturdy cardboard box to pack it instead.
Protect the products with bubble wrap and add plenty of cushioning materials, such as packing peanuts. Close and seal the box carefully and attach the return shipping label provided by Amazon or the chosen courier provider. If you return parcels to Amazon through Eurosender, you will get a shipping label via email.
What is the Amazon Return Label and how do I receive it?
When sending parcels back to Amazon, you will be able to choose between Amazon shipping methods or your own trusted courier provider. If you opt to have your items collected by Amazon, you will be given an Amazon Return Label that you should attach to the final parcel.
Alternatively, when choosing to ship with your trusted courier service provider, you may or may not have to attach a shipping label. When booking parcel returns to Amazon with Eurosender, this information will be sent to you by email as it will depend on the pick-up country and selected logistics provider.
Do I have to print the return label myself when sending parcels back to Amazon?
It depends on the return method you choose. When using drop-off locations or Amazon-authorised hubs, you don’t need to print and attach the label. If you are sending items back to Amazon or Marketplace sellers by post or courier, you will often need to print and attach the shipping label provided to you.
What items cannot be sent back to Amazon?
There are some items which cannot be returned to Amazon, according to their returns policy. Here is the list of some non-returnable items:
  • Hazardous materials or items that contain flammable liquids or gases
  • Downloadable software products
  • Some jewellery items
  • Health and personal care items etc
Bear in mind that Amazon doesn’t accept returns for items fulfilled by third-party sellers. If you've bought goods from sellers on Amazon Marketplace, please read their return policy or contact them directly before you organise the return shipping.
Can I return products to Amazon after 30 days?
The Amazon return policy allows returns within 30 days of receiving the shipment. If you have a problem with an item more than 30 days after receiving the product, Amazon will repair it. If repair is not possible, Amazon will replace the item or refund the purchase price if replacement is not possible.
What is the Amazon mailing address for EU parcel returns?
When arranging the parcel return to Amazon, you will be provided with the address depending on the return method, the reason for the return, and the type of item.
For returns to third-party sellers, you will receive a return label that you can access and print from the Amazon Returns Centre. Alternatively, some Amazon sellers have special return policies and may contact you with their mailing address and shipping instructions.