Amazon makes it easy to return purchased items or gifts back to their warehouses or fulfilment centres. There are many options for returning goods bought either from Amazon and third-party sellers on the Amazon marketplace. Eurosender has helped many people to organise the return of goods to Amazon at a low price. Choose a courier service to send items back to Amazon and book shipping in just a few clicks. Explore Amazon returns policy and procedure, how do refunds work and other answers to the most asked questions.
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According to Amazon returns policy, you can cancel your order within 14 days or send items back to Amazon within 30 days upon receiving them. You can return only new, unused and undamaged goods to Amazon.
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When you return an item purchased on Amazon, your refund amount and refund method may vary. You can return items purchased on Amazon using the drop off locations, pickup options, Amazon lockers or Amazon hubs. While some returns may be free, Amazon will actually charge you in most cases. Alternatively, you can choose to ship the item on your own, booking the delivery with Eurosender and saving on costs.
|Amazon’s fault||If the items are defective, damaged or incorrect, Amazon will refund you the shipping costs up to a maximum amount.|
|Buyer’s decision||The cost of return will be deducted from your refund unless sending back shoes, clothing, jewellery and watches sold by Amazon.|
|Sellers on Amazon Marketplace|
|Seller’s fault||If the items are returned within 14 days upon the delivery, the seller refunds the items and shipping cost in full.|
|Buyer’s decision||For items returned after the 14 days period, the customer should pay for the shipping costs when returning the items.|
If you return an item using an Amazon paid method, Amazon will deduct the cost of return shipping and restocking fees from your refund. If you choose to ship the item on your own, you can choose the courier with the lowest prices when shipping your return to Amazon.
The new Amazon UK return policy after the Brexit transition includes specific changes regarding the return charges. Customer returns to Amazon UK stores after Brexit without paying additional fees is still possible in the following cases:
If the products the customer returns to an Amazon UK store after Brexit are not eligible for refund or replacement, they bear the costs themselves.
Additional costs that the customer will have to pay are the following:
There are multiple reasons why buyers may decide to send items back to Amazon third-party seller – they received the wrong product, colour, size, the item was damaged during the delivery, or the customer doesn’t want the item anymore. Sellers can accept the same return policy as Amazon provides or set their own.
Depending on the return method you choose, you may or may not have to pack your items. If you opt for taking them to a drop off location, most of the times, extra packaging is not required. However, if you chose to have the items collected at your address either by an Amazon provider or by a courier of your own choice, the proper packing is crucial when shipping items domestically or internationally. At Eurosender, we have created a set of pack and ship pages to help our customers secure their goods for transportation. Here are some of the items people ship to Amazon the most:
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