Amazon Return Policy | Return items purchased on Amazon by courier
Amazon makes it easy to return purchased items or gifts back to their warehouses or fulfilment centres. There are many options for returning goods bought either from Amazon and third-party sellers on the Amazon marketplace. Eurosender has helped many people to organise the return of goods to Amazon at a low price. Choose a courier service to send items back to Amazon and book shipping in just a few clicks. Explore Amazon returns policy and procedure, how do refunds work and other answers to the most asked questions.
Return solutions for Amazon sellers
Increase your efficiency and save on every shipment with Eurosender. We offer cost-effective solutions to help you stay on budget even when receiving returns from customers. Create a business account and access your own logistics dashboard where you can manage all your transport operations, orders and invoices in one place! Explore these and other benefits provided by Eurosender.
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Courier services to return items purchased on Amazon
Amazon returns policy | How can you return purchases from Amazon?
According to Amazon returns policy, you can cancel your order within 14 days or send items back to Amazon within 30 days upon receiving them. You can return only new, unused and undamaged goods to Amazon.
Follow these steps to organise the return of goods to Amazon:
- Go to the Online Returns Centre, and click Return items.
- Select the order you need and click Return an item from this order.
- Provide the reason for return and add additional information in comments.
- Choose the payable pickup shipping method.
- Print the Amazon return label, in case you opt for a pickup, and attach it to your box.
Do you need to send an item back to Amazon urgently?
Book Euroseder Express service and get your item delivered in 24 hours within Europe or 48-72 hours for other international routes. Same-day collection is available.
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Amazon refunds | Who pays for the return?
When you return an item purchased on Amazon, your refund amount and refund method may vary. You can return items purchased on Amazon using the drop off locations, pickup options, Amazon lockers or Amazon hubs. While some returns may be free, Amazon will actually charge you in most cases. Alternatively, you can choose to ship the item on your own, booking the delivery with Eurosender and saving on costs.
|Amazon’s fault||If the items are defective, damaged or incorrect, Amazon will refund you the shipping costs up to a maximum amount.|
|Buyer’s decision||The cost of return will be deducted from your refund unless sending back shoes, clothing, jewellery and watches sold by Amazon.|
|Sellers on Amazon Marketplace|
|Seller’s fault||If the items are returned within 14 days upon the delivery, the seller refunds the items and shipping cost in full.|
|Buyer’s decision||For items returned after the 14 days period, the customer should pay for the shipping costs when returning the items.|
If you return an item using an Amazon paid method, Amazon will deduct the cost of return shipping and restocking fees from your refund. If you choose to ship the item on your own, you can choose the courier with the lowest prices when shipping your return to Amazon.
Returns to Amazon UK after Brexit | Fees and policies
The new Amazon UK return policy after the Brexit transition includes specific changes regarding the return charges. Customer returns to Amazon UK stores after Brexit without paying additional fees is still possible in the following cases:
- The received item is defective;
- The received item is incorrect;
- The received item is damaged.
If the products the customer returns to an Amazon UK store after Brexit are not eligible for refund or replacement, they bear the costs themselves.
Additional costs that the customer will have to pay are the following:
- Transportation costs,
- Import and customs fees, if applicable.
Amazon returns policy for third-party sellers
There are multiple reasons why buyers may decide to send items back to Amazon third-party seller – they received the wrong product, colour, size, the item was damaged during the delivery, or the customer doesn’t want the item anymore. Sellers can accept the same return policy as Amazon provides or set their own.
- The seller can offer delivery options to the buyer and have to refund standard delivery charges corresponding to the least expensive type of service provided by them.
- If the customer refuses to return the item, the Seller is not required to refund or replace an order.
- While most sellers offer a returns policy equivalent to Amazon’s, some seller returns policies may vary. You can read the return policy of the seller before you purchase an item on the seller profile page.
How to pack different items before sending them back to Amazon?
Depending on the return method you choose, you may or may not have to pack your items. If you opt for taking them to a drop off location, most of the times, extra packaging is not required. However, if you chose to have the items collected at your address either by an Amazon provider or by a courier of your own choice, the proper packing is crucial when shipping items domestically or internationally. At Eurosender, we have created a set of pack and ship pages to help our customers secure their goods for transportation. Here are some of the items people ship to Amazon the most:
Benefits of arranging returns to Amazon by Eurosender courier services
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FAQs – How to return items purchased on Amazon
I don’t have the original packaging to send the item back to Amazon. What do I do?
What is the Amazon Return Label and how do I receive it?
What items cannot be sent back to Amazon?
- hazardous materials or items that contain flammable liquids or gases;
- downloadable software products;
- some jewellery items;
- health and personal care items etc.