Parcel delivery to crew members, deckhands, sailors and captains

Shipping to a crew member onboard a ship can be tricky if you don’t prepare your care package properly. At Eurosender, we can help you with shipping to all kinds of destinations, including cruise ships and ports, and offer the best advice on sending cruise care packages as well as low-cost parcel delivery to crew members, deckhands, sailors, captains or anyone at sea.

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International parcel delivery to crew members at sea – with Eurosender

Regardless of the destination, volume and frequency of shipping, save on parcel delivery to anywhere in the world, with our range of international logistics solutions. Simply book the service in a few clicks, benefit from expert advice and support, 24/7, and basic insurance included in the price. Discover our network of world-renowned shipping partners offering a solution for any requirement:
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The best way to send a care package to a crew member

Since direct parcel delivery to crew members at sea is not always possible, there are a number of common pick-up and delivery locations, often used by cruise ships and staff:
Dedicated offices
Usually, vessels and cruise operators have designated offices in different ports. Contact the operator beforehand and ask if it is possible to list them as a pick-up or delivery location. As soon as your crew member arrives at the next port, they can collect their parcel.
Port house or office
Usually, vessels and cruise operators have designated offices in different ports. Contact the operator beforehand and ask if it is possible to list them as a pick-up or delivery location. As soon as your crew member arrives at the next port, they can collect their parcel.
Luggage depots
When visiting major ports of cruise liners, there may be a luggage depot nearby which specialise in storing luggage and parcels for passengers and crew.

How to avoid issues with parcel delivery to crew members at sea

Keep in mind the following information when sending care packages to crew members, sailors, deckhands or captains at sea to avoid a failed delivery:
Missing company name
Many people will add the name of the receiver and the name of the vessel, but forget the name of the ships’ company or the port office where the parcel should be dropped off.
Entrance to port
The port might not be accessible for everyone by car or truck. When the vehicle of the courier company needs special permission to enter the port, this should be communicated before. In this case, you should always contact our customer support to discuss the details.
Language barrier
When you communicate with the courier, be aware that they usually speak the local language. When your language skills are not up to speed yet, be sure that you have someone with you who can help you out.
Too late
When the ship has already left the port, it is too late for delivery to the ultimate recipient. Try to book your order 2 work-days ahead of the planned departure time, and you should be good to go.

How to address a cruise care package for successful delivery

  1. Country
    Choose the country of pick-up/delivery.
    Ex.: Greece
  2. Name & Surname
    Add the name of the ship or port, followed by the full name of the consignee.
    Ex.: Celestial Cruises, Linda Brooks
  3. Address
    Fill out the street name in full and the number.
    Ex.: Antoniou Ampatielou 8
  4. Additional info – Optional
    Here you can add additional information.
    Keep in mind that the courier doesn’t always take this info into consideration.
  5. Zipcode
    Add the zip code, please double check if it’s the right one.
    Ex.: W185 36
  6. Town/city
    Add the full name of the town or city.
    Ex.: Pireas
  7. Phone number
    Add the phone number, change the area code if needed.
    Ex.: +30 21 6400 9999

What can I send in a care package to a crew member?

Deciding what to send in a care package to a crew member at sea will depend on the person. Perhaps they have forgotten their laptop or favourite book at home? Or they are away for a longer period and are missing some comforts from home? Here are some packing tips for shipping to a crew member:
Electronics
Send a laptop, camera, iPad or game console to a crew member, to help them pass the time when they are off-duty.
Musical instruments
Is your crew member a musician in their spare time? Send a guitar, violin or keyboard so they can keep passengers and crew entertained.
Personal items
Sending personal items while at sea for long periods will make life easier for your crew member. However, remember that certain cosmetics, cigarettes and liquor come with some restrictions.

What is prohibited to ship to crew members?

There are a number of items which are not only prohibited by cruise operators, but also by courier companies and quite some items which you should check for restrictions before shipping. These include:
  • Illegal drugs
  • Alcohol
  • Weapons
  • Certain electronics which may interfere with navigation
Be sure to check the ship’s rules and regulations carefully before shipping. For example, Royal Caribbean has a comprehensive list of items which are banned from bringing on board, and therefore will not be possible to send in a care package to a crew member.

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FAQ about parcel delivery to crew members, deckhands, sailors and captains

Can I reroute my care package to a different port, and if so, how much does it cost?
Yes, if you need to change the address or date when sending care packages to crew members, this is possible. If you have selected the Flexible changes option during the booking process, you can change the delivery address and date free of charge, anytime up until the time of pick-up. If you have not selected this option when booking with Eurosender, you can add this at a later stage for an additional fee.
For more information, please see our dedicated blog article.
What to do if the delivery to port failed?

If you receive a notification or email saying that the courier attempted delivery but that it was unsuccessful, there are a few things you can do:

  • If you know that the ship had a few hours of delay or the courier attempted delivery outside the office hours, they can organize a new delivery the next day.
  • You can contact the courier and ask if it’s possible to the change delivery address. Be aware that some delay might occur, and charges can be made.
  • Contact our experts who will do their best to help you with your issue.
Is insurance included when shipping to a crew member?
All standard shipments booked with Eurosender are covered by basic insurance, included in the price. Additional insurance is available to purchase at low prices.