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FAQ: DPD tracking, deliveries and international shipping services
First, read all the necessary information about parcel tracking on our dedicated page. It is important to understand that the updates in the tracking system will happen only when the parcels are scanned in the local depots.
However, if you notice that there are no updates for more than 48 hours or your DPD tracking number returns an error (which many times happens because of the usage of a combination of digits and letters which don’t constitute the tracking number itself), don’t hesitate to contact us and we will advise you on the actions to take.
If a courier comes to the delivery address and finds nobody to convey a shipment to, then, the tracking system of DPD will show a missed delivery. Generally, in such cases, the courier will try once again to deliver the parcel during the next working date. Alternatively, you can also choose to agree directly with DPD to collect the parcel from the DPD local depot.
As you check the parcel status in the tracking tool, you will be able to notice how it changes as your package is transported. The meaning of “DPD in transit” might be a bit confusing as it does not necessarily signify that your shipment is in the van; it may be in one of the DPD international depots waiting to be delivered to the final point of destination. Depending on the route of your shipment, you expect a parcel to arrive on a certain date. However, if the status of your package remains ‘in transit’ for longer than expected, we strongly advise you to contact our team for clarifying the specific meaning of “DPD in transit” in your case and we will figure out what happened.
Yes. If you booked a service through Eurosender and the assigned courier company is DPD, you will receive a DPD tracking number for every package sent out. The DPD tracking number will be listed in the confirmation e-mail you will receive from us.
To check the transit of the parcel sent via DPD, you can simply use our tracking tool below or head to the DPD website directly.
Lost parcels are quite rare situations. If your DPD parcel is lost, there are a few steps to take in order to recover the losses.
If the services were booked through Eurosender, we will carry out the entire claim procedure and act on your behalf. For this, we will request some information such as:
- The date of shipping;
- Parcel number;
- Details concerning the parcel, such as its dimensions and weight;
- Address information;
- Description of the content;
- Your contact information;
- The invoice of the shipping service as an attachment to the e-mail.
Please note that you can only start a claim procedure after DPD courier company officially declares the parcel as lost.
Due to the big volume of shipments we process every day we are able to negotiate the lowest possible rate with the best courier providers. Additionally, If you are a student or an expat, get in touch with your student or expat organisation and ask for a discount at Eurosender. We cooperate with hundreds of organisations throughout Europe helping thousands of people to send packages or even to relocate.
You will be able to find DPD promo codes and special discount codes on various websites online. As an alternative, find out the cheapest way to ship with DPD or other logistics companies by booking shipping services on our platform.
DPD pick-up and drop-off points are stores or businesses which collaborate with DPD. These parcel shops allow shippers to drop off parcels to be sent instead of waiting for the collection at their address. At the same time, by choosing to pick up their package on a DPD parcel shop, they avoid having to wait for the courier to deliver it.
If you happen to get shipping services with DPD through Eurosender, you will benefit from our door-to-door shipping services at low prices. The courier will take the parcel from the pick-up address and will deliver it to the receiver's address, ensuring a hassle-free delivery. We can organise shipping from an island, a rural or remote area or even a hotel.
The best way to find a local depot or a pick-up point is to surf the DPD website and insert your postal code in the appropriate section. Afterwards, you will get a list of local storage facilities. Meanwhile, Eurosender offers convenient door-to-door services for you as there is no need to go to a drop off point. Just take advantages of the cheapest way to ship with DPD or other reputable logistics company and send a package to your nearest and dearest, to a crew member, and even to a campsite.
DPD parcel shops are open following the usual working hours of each country. In the UK, some DPD parcel shops and pick-up points in bigger cities are open from 7 am to 9 pm from Monday to Saturday and from 8 am to 6 pm on Sundays, but some others can have fewer working hours. Most parcel shops in Europe are open from 9 am to 6 pm. You can find the closest DPD parcel shop and its opening hours on the DPD webpage.
You can send a package with DPD from the UK to Spain, Portugal or Italy without any trouble. The DPD group operates as SEUR in Spain, Chronopost in Portugal, and BRT in Italy. DPD offers courier services in all of Europe. The DPD tracking number for Spain will be sent to you on an email after you book a service with DPD international, and work just as the standard DPD tracking number.
Through their DPD CLASSIC service, the courier company offers package deliveries anywhere in Europe. If you want to ship worldwide, DPD offers the International Express service for urgent shipments that need to be delivered overnight anywhere globally.
Standard shipping with DPD is limited to parcels below 20kg. When the courier driver picks your parcel up and the dimensions or weight are bigger than expected the courier might refuse the collection of the parcel. Furthermore, your parcel could be stuck in a warehouse and you may need to pay DPD surcharges for it to be processed or returned.
DPD delivers on Saturday and Sundays for selected routes. If you need to book a weekend delivery please send us a message so we can arrange this service for you. With our express service, you can have your items delivered by a selected courier in 24h in Europe and 48-72 worldwide.
If DPD experiences service disruptions and you encounter delivery problems when shipping with DPD, most of the time, the service will be retaken in one of the following working days. If your order was processed through Eurosender, please get in touch with us and our team will inform you about the steps to follow.
DPD has a thoroughly crafted list of prohibited items that cannot be transported when using their services. Some of the DPD prohibited items include:
- Dangerous goods
- Delicate items
- Perishable goods
You can check the full list on the DPD webpage if you need more information. If you still place some restricted items inside the package, note that any subsequent events (such as parcel damage) will be the client’s sole responsibility and you will not be compensated for any damages occurred during transit. To avoid any inconveniences or package damage, check detailed instructions on how to pack different kinds of items and ensure their safe transportation to the point of destination.
If you want to return a parcel with DPD you can book a return service online and print the shipping label. Then you can drop your parcel at one of their parcel shops and send it back to the sender.
Yes, DPD has several shipping services for e-commerce and businesses. You can book shipping services as a regular shipper and create return parcel labels for your customers. If you are interested in shipping solutions for your business you can find out more about logistics for ecommerce in our dedicated page.
Yes, you can send a parcel with DPD to the UK after Brexit. Brexit has heavily affected shipping and logistics. Parcels form the EU to the UK will have to go thought customs, and may be subject to VAT or other import charges. If you want to learn more about DPD parcel and freight shipping after Brexit, you can read more in our Brexit shipping guide