Everything about DPD pick-up, delivery and DPD shipping rates

What shall I do in case my parcel with DPD is lost?

Lost parcels are quite rare situations. If your DPD parcel is lost, there are a few steps to take in order to recover the losses.

If the services were booked through Eurosender, we will carry out the entire claim procedure and act on your behalf. For this, we will request a few documents:

• The date of shipping;
• Parcel number;
• Details concerning the parcel, such as its dimensions and weight;
• Address information;
• Description of the content;
• Your contact information;
• The invoice of the shipping service as an attachment to the e-mail.

Please note that you can only start a claim procedure after DPD courier company officially declares the parcel as lost. You can also read about the general reasons why packages get sometimes lost, what else you can do when you face a situation with a DPD lost parcel and what your legal rights are. Contact our logistics experts and check the dedicated page on how to file a claim.

Do I need to print a label when shipping with DPD?

In general, the courier driver brings the shipping label when collecting your shipment. However, there might be exceptions when shipping from certain countries. In such cases, you will receive the shipping label by e-mail once the service is confirmed and you will need to print and attach the label to the parcel yourself.

How can I get a DPD promo code for my next delivery?

You will be able to find DPD promo codes and special discount codes on various websites online. As an alternative, find out the cheapest way to ship with DPD or other logistics companies by booking shipping services on our platform. Due to the high volume of shipments made through our platform, Eurosender has high bargaining power for negotiating affordable prices with renowned courier companies such as DPD.

Are there any DPD surcharges for oversized or overweight parcels?

When shipping through Eurosender, we strongly recommend making sure that your parcels don’t exceed the dimension or the weight provided during the order process. If they do, the courier might refuse the collection of the parcel or DPD surcharges might apply. The surcharges will be calculated and communicated to you.

What is the meaning of “DPD in transit”?

As you check the parcel status in the tracking tool, you will be able to notice how it changes as your package is transported. The meaning of “DPD in transit” might be a bit confusing as it does not necessarily signify that your shipment is in the van; it may be in one of the depots of the courier company waiting to be delivered to the final point of destination. Depending on the route of your shipment, you expect a parcel to arrive on a certain date. However, if the status of your package remains ‘in transit’ for longer than expected, we strongly advise you to contact our team for clarifying the specific meaning of “DPD in transit” in your case and we will figure out what happened.

Does DPD deliver on Saturday and Sunday?

Weekend delivery was already launched in some countries covered by DPD services. As DPD delivers on Saturday and Sunday, please send us a message so we can arrange this service for you.

What does DPD missed delivery mean?

If a courier comes to the delivery address and finds nobody to convey a shipment to, then, the tracking system of DPD will show a missed delivery. Generally, in such cases, the courier will try once again to deliver the parcel during the next working date. Alternatively, you can also choose to agree directly with DPD to collect the parcel from the DPD local depot.

What shall I do in case of DPD service disruptions?

If DPD experiences service disruptions and you encounter delivery problems when shipping with DPD, most of the time, the service will be retaken in one of the following working days. If your order was processed through Eurosender, please get in touch with us and our team will inform you about the steps to follow.

What are DPD drop-off points and pick-up shops?

DPD drop-off or pick-up points are local parcel shops where shippers can drop off their packages or pick-up them up in case no one was at home when the delivery attempt was made. When deliveries cannot happen, for different reasons, packages are stored for a few days in the parcel shop from where the consignee will have to collect them.

Where can I find DPD local depots and pick-up points?

The best way to find a local depot or a pick-up point is to surf the DPD website and insert your postal code in the appropriate section. Afterwards, you will get a list of local storage facilities. Meanwhile, Eurosender offers convenient door-to-door services for you as there is no need to go to a drop off point. Just take advantages of the cheapest way to ship with DPD or other reputable logistics company and send a package to your nearest and dearest, to a crew member, and even to a campsite.

What items are forbidden to ship with DPD?

DPD has a thoroughly crafted list of prohibited items that cannot be transported when using their services. You can check them out here. If you still place some restricted items inside the package, note that any subsequent events (such as parcel damage) will be the client’s sole responsibility and you will not be compensated for any damages occurred during transit. To avoid any inconveniences or package damage, check detailed instructions on how to pack different kinds of items and ensure their safe transportation to the point of destination.