How to collect luggage and receive parcels
on a cruise ship?

When taking a cruise, what do you do when you forgot something such as your glasses or your clothes? Asking friends or family to send them to you is easier said than done when cruise ships constantly change location. Allow us to explain what you need to know about cruise ship courier services and delivering luggage to a port. Organise delivery of luggage and other belongings to the nearest port with Eurosender.


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Where can I receive parcels or collect luggage when on a cruise ship?

Dedicated offices

In many cases, cruise ships have a dedicated office in different ports. Contact the company beforehand and ask if it is possible to list them as a pick-up or delivery address. They might even help you organize the cruise ship courier service or offer advice on receiving parcels while on the cruise ship. And as soon as you arrive at the port, you can easily visit them and drop off or pick-up your shipment.

Port house or office

In other cases, the port may have an office with a luggage room where your suitcase can be safely stored. Call them to find out if it is possible to collect luggage from the port house and discuss what the alternatives might be.

Luggage depots

When visiting major ports, there might be a luggage depot nearby. Whether it is operated by one of our partner couriers or by an independent company, these depots know what to do when a courier comes to pick-up your suitcase and when delivering luggage to a port.

Which address do I give when receiving mail on a cruise ship or delivering luggage to a port?

When contacting the office of a cruise ship or port house, make sure you ask for the full address. Ask for a contact person and their telephone number. The courier can collect and deliver luggage at a cruise ship, only from a full address with correct postal codes and places that can be reached by anybody (not behind any port control). Couriers can also collect shipments from apartments, company headquarters, company warehouses, private addresses, and hotels.

Below you can find all the info when you want to know: How do I ship a package to a cruise ship?

  1. Country
    Choose the country of pick-up/delivery.
    Ex.: Canada
  2. Name & Surname
    Add the full name of the consignee and the port.
    Ex.: Port of Vancouver, John Stones
  3. Address
    Fill out the street name in full and the number.
    Ex.: 999 Canada Pl
  4. Additional info – Optional
    This area is not always taken into consideration by the courier, so avoid writing essential information here.
  5. Zip code
    Add the zip code, please double check if it’s the right one.
    Ex.: 9600-559
  6. Town/city
    Add the full name of the town or city.
    Ex.: Port of Vancouver
  7. Phone number
    Add the phone number, change the area code if needed.
    Ex.: +1 21 1234123

BEST SHIPPING OPTIONS

How to send a parcel to a cruise ship – Cruise ship courier services

Eurosender offers various shipping services around the globe. Below you find the options that are suitable for shipping belongings to a cruise ship or a port.

Express service

Urgent delivery in 24-72 hours, worldwide
Learn more

Standard shipping

Low-cost shipping for small packages and suitcases
Learn more

Freight Service

Send bigger loads and bulky items on pallets
Learn more

Van Delivery

Reserve a van for direct transport within Europe
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Common issues with sending luggage to a port or a cruise ship and how to avoid them

Missing company name
Many people will add the name of the receiver and the name of the cruise ship, but forget the name of the cruise company or the office where the parcel should be dropped off.

Language barrier
When you communicate with the courier, be aware that they usually speak the local language. When your language skills are not up to speed yet, be sure that you have someone with you who can help you out.

Entrance to port
The port might not be accessible for everyone by car or truck. When the vehicle of the courier company needs special permission to enter the port, this should be communicated before. In this case, you should always contact our customer support to discuss the details.

Too late
When the ship has already left the port, it is too late for delivery to the ultimate recipient. Try to book your order at least 2 work-days ahead of the planned departure time, and you should be good to go. For urgent deliveries, consider shipping through our express service, and be sure to check delivery times before shipping.


Frequently asked questions about shipping belongings to cruise ships and ports

Can I reroute my belongings to a different port and how much does shipping cost?
Yes, if you need to change the address or date before collecting luggage at a cruise ship at port, this is possible. If you have selected the Flexible changes option during the booking process, you can change the delivery address and date free of charge, anytime up until the time of pick-up. If you have not selected this option when booking with Eurosender, you can add this at a later stage for an additional fee. For more information, please see our dedicated blog article.
What to do if the delivery of luggage and other belongings to port failed?

In case you get a notification or email saying that the courier attempted delivery but that it was unsuccessful, there are a few things you can do:

  • You know that the ship had a few hours of delay or the courier attempted delivery outside the office hours, and they can organize a new delivery the next day.
  • You contact the courier and ask if it’s possible to the change delivery address. Be aware that some delay might occur, and charges can be made.
  • You contact Eurosender, and we’ll do our best to help you with your issue.
What is the fastest way to ship belongings to a cruise ship with Eurosender?
Eurosender offers express shipping, for delivery within the same continent within 24-48 hours within the same continent, and up to 72 hours worldwide. You can get a price to ship your belongings to a cruise ship express for most routes, in our booking tool.