HOW TO SHIP
PACKING GUIDE
Before sending a power bank by post or courier, you should make sure it is appropriately packed and protected.
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SHIPPING REGULATIONS
Sending a power bank by courier or post can be carried out by private individuals and authorised resellers if the device complies with the requirements below.
Items containing attached, non-removable lithium-ion batteries can be sent by all modes of transport, provided they comply with the parameters outlined in the UN Manual of Tests and Criteria:
Devices with lithium batteries exceeding the above specifications cannot be transported by air but can be carried by road or sea. Additionally, shipping damaged power bank batteries by air is not allowed.
When shipping a power bank or portable charger overseas, make sure that lithium batteries are safely enclosed inside the device and keep the battery charge to a maximum of 30%. The relevant transport recommendations for every device model can be found in the product information sheet of the manufacturer.
NEED MORE INFORMATION?
Yes, both options are possible. If you are shipping a power bank internationally, check whether it will undergo customs clearance and prepare all the necessary documents for shipping.
Ship your devices in their original packaging whenever possible, since this has been tailored to protect the portable charger in the best way possible.
Unfortunately, due to safety regulations, it is unsafe to ship power banks and other devices containing lithium batteries internationally using air transport, such as the Priority Express Service.
Depending on the selected shipping service and the type of article being transported, basic shipping insurance may be included in the price of the service.