GLS logistics and international shipping

General Logistics Systems, better known as GLS, is a logistics company operating all over Europe, some parts of USA and almost the whole of Canada. At Eurosender, our network is comprised of vetted logistics providers, including GLS Courier. Our system automatically identifies the best shipping service at the lowest price to meet your needs. This means that, when booking with Eurosender, GLS may be the courier provider selected to perform the shipping.

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GLS shipping services and delivery times

GLS offers a series of international shipping services in Europe and overseas. If you decide to book shipping directly through GLS, you will have to introduce the details of your shipment on their webpage and choose whether you want it shipped to a home address or a GLS parcel shop. When using the GLS international shipping services the maximum parcel weight is 31.5kg. Some of the domestic and international shipping services GLS offers include:

GLS Send@Home – door to door delivery generally takes 1 working day for domestic routes and up to 5 working days for international routes.
GLS Send@ParcelShop – delivery to a parcel shop in 1 working day. Available only for domestic routes.

GLS domestic and international express shipping

GLS offers some express delivery services to send urgent packages in some European countries. We recommend you check your route before booking GLS express shipping.

GLS ExpressParcel for national parcel deliveries only in selected countries. The delivery is done the next working day or earlier.
GLS EuroExpressParcel for deliveries within Europe, available in selected countries. The delivery is done the next working day or earlier.

GLS parcel shops and depots

GLS Parcel shops are the points where one can drop off or receive a GLS parcel for collection or delivery purposes. In general, GLS Parcel Shops are convenient for those who cannot wait for a courier during business hours. If you cannot physically go to a GLS parcel shop or need to book a service outside GLS routes you can check our website. When booking services through Eurosender and when the assigned courier company is GLS, the parcel will be picked up at your doorstep and delivered to the final address.

GLS Parcel tracking

When you book a GLS shipping service you will get a GLS tracking number, allowing you to know your parcel’s location and shipping status. The GLS tracking number will be activated the first time the parcel is scanned by the courier driver and it’s updated every time the parcel reaches a new depot. If you ship overseas you will get a GLS international tracking number, that works as a domestic one. You can follow the transit of your package by inserting the GLStracking number in our tracking tool or on the GLS website directly.

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FAQ – GLS shipping and courier services

What to do in case the tracking number is not working?
In case your GLS tracking number does not work, please note that there are a few factors that might influence that. For example, the shipping label may have been damaged or the tracking system has not been updated yet. If you need more information about how does GLS parcel tracking work, don’t hesitate to contact us directly for orders placed on our website.
What are GLS delivery hours?
GLS shipping services work during business hours starting from 9 am to 6 pm. All shipments should be picked up and delivered within this time frame in case you book services via Eurosender platform or directly with GLS. To calculate the estimated time of delivery, you can use the following tool. National deliveries can be done in 24 hours, but may take a bit longer depending on the route. Shipping within the continent can take between 3 and 10 working days depending on the country of origin and the destination.
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Does GLS deliver during weekends?
In some areas or during peak seasons, GLS can also offer deliveries on Saturdays for an extra fee. However, please take into account that we cannot guarantee that GLS will make a delivery on the weekend when booking services on our platform.
How to find GLS parcel shops and depots?
Currently, GLS parcel shops and depots are available in 14 countries across Europe. You can surf the GLS website to find GLS parcel shops and depots available in your area. Moreover, GLS depots are also the places where the parcels are transferred, scanned or stored for a few days in case the delivery was not successful. If GLS made an attempted delivery they probably have your parcel stored in one of their depots.
How to get GLS telephone number and contact them?
When your shipment is arranged through Eurosender, we take over the entire communication with the courier service provider. If you book directly with GLS you can find the GLS contact number in our Help Center or directly, on their website.
If GLS will pick-up and deliver my parcel, do I need to print a shipping label?
Generally, it is not needed and the GLS courier driver will bring the label and attach it to the parcel. However, there are some exceptions depending on the country of the pick-up. You can contact us if you need more information about the shipping label.
What items are prohibited from shipping with GLS?
There are many items prohibited or restricted to ship domestically or internationally with GLS and many other logistics companies. Some of the restricted and prohibited items that GLS list includes are:
  • money;
  • precious stones, gold, jewellery, and other valuable items;
  • human remains;
  • animals and insects;
  • plants and flowers;
  • arms and weapons;
  • flammable and dangerous materials;
  • not properly packed shipments;
  • perishable goods and medicines.
Learn more about restricted and prohibited items for shipping via GLS and other courier companies in our article.
Who assists me with the order if I booked with Eurosender and the selected company is GLS?
Once you booked shipping services with Eurosender, our specialists will take over the communication process with the chosen logistics company including GLS. In case any additional information is needed, they will contact you directly via phone or e-mail. In case you have any more questions about GLS courier services, do not hesitate to contact our team of experienced logistics experts.
The GLS delivery was delayed or failed to happen. What should I do?
Delayed deliveries are not pleasant to experience, but they can occur mostly due to external factors such as traffic jams, weather changes or anything that it is out of courier company’s control. However, in case it shows in the GLS tracking system that delivery was not successful, this means that the courier made one delivery attempt, but the consignee was not present at the address. In such cases, the courier will come back on the following working day and try to deliver the parcel again.
Does GLS offer freight services?
GLS offers cargo shipping services in North America, Belgium and the Netherlands through a separate freight service. These GLS shipping solutions are available to ship pallets and freight in selected routes. If your route is not covered by the GLS freight shipping services you can book directly with Eurosender and we will find a suited carrier for your requirements.
What services does GLS offer in the US?
GLS Courier offers parcel and freight transport in selected states in the West Coast of the US including California, Nevada and New Mexico. However, they do not cover every state.
Will GLS still ship packages to the UK after Brexit?
Although Brexit has a huge impact on shipping and importing goods to and from the UK, sending parcels with GLS to the UK after Brexit is still possible. All parcels will have to go through customs and there might be VAT and other duties and customs charges to pay. If you want more information about sending parcels with GLS or other couriers to the UK after Brexit we recommend you check our helpful Brexit guides.

Find out more about our other logistics partners

Disclaimer: The information above is the result of online research conducted in September 2020. For more information about the GLS tracking number, GLS shipping services, GLS parcel shops or the GLS delivery times, we strongly recommend checking the courier company’s official website.