Information for booking GLS courier services in Europe

One of Eurosender trusted logistics partners is General Logistics Systems, also simply known as GLS. GLS is a British-owned logistics company based in Amsterdam, Netherlands. It offers its services all over Europe and in several states across the US. Moreover, GLS has established a worldwide network of couriers thanks to which is able to cover other extended areas as well. Over 270,000 customers rely on GLS because of its reliable and secure transportation services.

How to place an order with Eurosender?

Daily, many shipping orders placed on Eurosender platform are carried out by GLS. For years, we have been dedicated to making the process of accessing shipping services smooth and easy. We have also optimized the costs of logistics services. In a few words, when simulating a price or directly placing the order on our platform, our algorithm already identifies the best price for the selected route and type of shipment and assigns the best courier company to fulfil the service.

What our customers say

John Fowler

10 hours ago

Retrieving keys from Croatia to France

I found the booking process very straight forward and found the option of chatting to resolve any queries very helpful

Yamini Patti

10 hours ago

Simple hassle-free

Simple hassle-free online booking to send luggage.

Emma maddison

13 hours ago

Very easy

Very easy - based on my experience so far!

Kvibo d.o.o. Tamara

13 hours ago

It would be nice to be able to change…

It would be nice to be able to change details of order such as name in the address.

Stefanos Anagnostou

14 hours ago

I really like the simple and effective…

I really like the simple and effective site interface. I enjoy the fact that I do not need to create an account in order to place an order. I also liked the feature that kept reminding me that I had a semi-finished order pending. Can't really find something to complain about...

Benefits of shipping with Eurosender

At Eurosender, we take shipping seriously. We offer different shipping alternatives and we work with different logistics providers to make sure we cater to the shipping needs of most people.

A vetted network of logistics providers, covering different areas and offering a wide range of courier services;

Dedicated services to businesses of all kinds & free dashboard to create their own logistics departments;

Access to shipping done to different locations, such as urban areas, a student dormitory, hotel, remote locations and many other destinations;

The most extensive section dedicated to explanation, additional information and advice on shipping – everything on our blog section;

Instant quotes for standard and pallet shipping;

Information about the service, in real-time, through our live chat.

You can book the service either as a visitor on our website or as an individual/business account holder. We recommend you to chose the latter option and create a user account on our website free of charge. That way, you will obtain access to special prices, extra payment options, loyalty programmes, and many other benefits. Furthermore, you will have an opportunity to set up your individual preferences concerning shipping services, including those related to courier companies. In case you are not willing to cooperate with a certain logistics service provider, you can mention that right away. Your preferred options will be saved and you will be able to book the service even faster!

Send a shipment with Eurosender

At Eurosender, we offer a wide range of shipping services and here is a brief overview of the services and when to use them:

Standard shipping: Suitable for standard packages and luggage and being the most frequently used at Eurosender.

Freight Shipping: When you want to ship a pallet, Eurosender freight service is a beneficial alternative. After selecting the right type of pallet for your shipment, you can choose between FTL, LTL and PTL shipping.

Dedicated Van Delivery: This service is often used for relocations and removals. For more info on this topic, take a look at the following page.

Individual offer: When your items do not match any of the shipping services above or you are not sure which one is the best option for your shipment, you can contact our logistics experts to provide you with an individual offer.

GLS parcel tracking and GLS delivery hours

How to track GLS parcels and what to do in case the tracking number is not working?

If you booked courier services through Eurosender and your delivery is carried out by GLS, you will receive a confirmation email containing the tracking number. GLS parcel tracking works as soon as the parcel is scanned the first time by the courier driver or in the GLS depot. You can follow the transit of your parcel by inserting the GLS tracking number in the tracking tool below or on the GLS website directly.

In case your GLS tracking number is not working, please note that there are a few factors that might influence that. We cover them all in our dedicated article. If you still don’t find the answer you need about how does the GLS parcel tracking work, don’t hesitate to contact us directly for orders placed on our website.

FAQ GLS

• Does GLS deliver during weekends? What are the GLS delivery hours?

GLS shipping services work during business hours starting from 9 am to 6 pm. Subsequently, all shipments are supposed to be picked up and delivered within this time frame in case you book services via the Euroender platform. GLS delivery hours might also stand for the estimated time of delivery. Usually, it takes 24 hours to execute national delivery and 24-96 hours to ship across Europe. You can check the approximate delivery time for your shipment in the online tool below.

In some areas or during peak seasons, GLS can also deliver during weekends, but please take into account that this cannot be guaranteed when booking services on our platform.

• How to find GLS parcel shops and depots?

Parcelshops are the points where one can drop off or pick up a shipment. In general, parcel shops have longer working hours and shorter waiting times, which is particularly convenient for those who cannot wait for a courier during business hours. You can also find more information about how parcel shops function here.

Currently, GLS parcel shops and depots are available in 14 countries across Europe. You can surf the GLS website to find GLS parcel shops and depots available in your area. Moreover, GLS depots are also the places where the parcels are transferred, scanned or stored for a few days in case the delivery was not successful.

Please note that when booking services through Eurosender and when the assigned courier company is GLS, the parcel will be picked up at your doorstep and delivered to the right address.

• GLS Express delivery services

GLS offers three express services for those who are in need of fast deliveries:

1. GLS ExpressParcel for national parcel deliveries. The delivery is done the next working day or earlier.
2. GLS EuroExpressParcel for deliveries within Europe. The delivery is done the next working day or earlier.
3. GLS GlobalExpressParcel for international deliveries. The delivery is done within a few days.

• How to get GLS telephone number and contact them?

When your shipment is arranged through Eurosender, we take over the entire communication with the courier service provider. However, if your request is related to the GLS specific time of the pick-up or the delivery of your parcel, such information can be obtained by turning directly to GLS. You can find the GLS contact number in our Help center or directly, on their website.

• If GLS will pick-up and deliver my parcel, do I need to print a shipping label?

Generally, it is not needed. The GLS courier driver will bring the label and attach it to the parcel. However, there are some exceptions depending on the country of the pick-up.

If the pick-up will take place in Sweden and your assigned courier is GLS, your shipment will, in fact, be collected by their partner, DB Schenker and delivered, later on by GLS. In such case, you will receive an e-mail from DB Schenker, with the shipping label, and you will be required to print it and attach it to the parcel.

• What items are forbidden from shipping with GLS?

The company would refuse to transport the following types of items:

• money;
• precious stones, gold, jewellery, and other valuable items;
• human remains;
• animals and insects;
• plants and flowers;
• arms and weapons;
• inflammable and dangerous materials;
• not properly packed shipments;
• perishable goods and medicines.

Learn more about restricted and prohibited items for shipping via GLS and other courier companies in our article. It is especially necessary to check these conditions before shipping a care package to a nursing home, orphanage, military zone, or any other community in need.

• Who assists me with the order if I booked with Eurosender and the selected company is GLS?

Once you booked shipping services with Eurosender, our specialists will take over the communication process with a chosen logistics company. In case any additional information is needed, they will contact you directly via the phone or e-mail.

In case you have any more questions about GLS courier services, do not hesitate to contact our team of experienced logistics experts.

• The GLS delivery was delayed or failed to happen. What should I do?

Delayed deliveries are not pleasant to experience, but they can occur mostly due to external factors such as traffic jams, weather changes or anything that it is out of courier company’s control.

However, in case you find in the GLS tracking system, the information that the delivery was not successful, this means that the courier made one delivery attempt but the consignee was not present at the address. In such cases, the courier will come back on the following working date and try to deliver the parcel.

If you have additional questions that need an answer or if you want to know more information about how much does it cost to ship a parcel with GLS, feel free to contact us by clicking the button below.

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