GLS logistics and international shipping

There are a few possible reasons why a GLS tracking number may not work. For example, the shipping label may have been damaged, or the tracking system has not been updated yet. If this happens to you, the best thing to do is c0ntact the courier company directly so you can get an update on your shipment’s status.

GLS shipping services work on business days during regular business hours, from 9 am to 6 pm. All shipments should be picked up and delivered within this time frame in case you book services via Eurosender platform or directly with GLS. National deliveries can be done in 24 hours but may take a bit longer depending on the route (for example, if you ship to a remote location). Shipping within the continent can take between 3 and 7 working days depending on the country of origin and the destination.

In some areas or during peak seasons, GLS can also offer deliveries on Saturdays for an extra fee. However, please take into account that we cannot guarantee that GLS will make a delivery on the weekend when booking services on our platform.

Currently, GLS Parcel Shops and depots are available in 19 countries across Europe. You can surf the GLS website to find GLS parcel shops and depots available in your area. GLS depots are also the places where the parcels are transferred, scanned or stored for a few days in case the delivery was not successful. If GLS made an attempted delivery that was not successful, they probably have your parcel stored in one of their depots.

Generally, it is not needed, and the GLS courier driver will bring the label and attach it to the parcel. However, there are some exceptions depending on the country of the pick-up and the service you book. Read more about shipping labels.

There are many items prohibited or restricted for shipping domestically or internationally with GLS and many other logistics companies. Some of the restricted and prohibited items that the GLS list includes are:

• money;
• precious stones, gold, jewellery, and other valuable items;
• human remains;
• animals and insects;
• plants and flowers;
• arms and weapons;
• flammable and dangerous materials;
• not properly packed shipments;
• perishable goods and medicines.

Learn more about restricted and prohibited items for shipping via GLS and other courier companies.

Delayed deliveries are not pleasant to experience, but they can occur mostly due to external factors such as traffic jams, weather changes or anything that is out of the courier company’s control.

GLS offers cargo shipping services, but this solution is available only in certain countries, including Belgium, the Netherlands and destinations in North America. These GLS freight shipping solutions are available to ship pallets and freight on selected routes.

GLS Courier offers parcel and freight transport in selected states of the US. At the moment, they do not cover every state but are constantly expanding their coverage in the US. Right now, users can book GLS shipping services in California, Washington, Oregon, Idaho, Colorado, Arizona, Nevada, New Mexico, and Utah.

Although Brexit has had a huge impact on shipping and importing goods to and from the UK, sending parcels with GLS to the UK after Brexit is still possible. All parcels now have to go through customs, and there might be VAT and other duties and customs charges to pay. If you want more information about sending parcels with GLS or other couriers to the UK after Brexit, we recommend you check our helpful Brexit guides.

Once you booked shipping services with Eurosender, our specialists will take over the communication process with the chosen logistics company, including GLS. In case any additional information is needed, they will contact you directly via phone or email.

When your shipment is arranged through Eurosender, we take over the entire communication with the courier service provider. If you book directly with GLS, you can find the GLS contact number directly on their website.