Booking GLS courier services in Europe

General Logistics Systems, mostly known as GLS, is a British-owned logistics company based in Amsterdam, Netherlands. With operations all over Europe and in several states across the US and Canada, they are able to cover extended routes around the world. At Eurosender, our network is comprised of vetted logistics providers, GLS being one of them. Our system automatically identifies the best shipping service at the lowest price to meet your needs. This means that, when booking with Eurosender, GLS may be the courier provider selected to perform the shipping.

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FAQ – GLS shipping services

How to track GLS parcels and what to do in case the tracking number is not working?

If you booked courier services through Eurosender and your delivery is carried out by GLS, you will receive a confirmation e-mail containing the tracking number. GLS parcel tracking works as soon as the parcel is scanned the first time by the courier driver or in the GLS depot. You can follow the transit of your package by inserting the GLS tracking number in our tracking tool or on the GLS website directly.

In case your GLS tracking number does not work, please note that there are a few factors that might influence that. We cover them all in our dedicated article. If you still don’t find the answer you need about how does GLS parcel tracking work, don’t hesitate to contact us directly for orders placed on our website.

What are GLS delivery hours?

GLS shipping services work during business hours starting from 9 am to 6 pm. Subsequently, all shipments are supposed to be picked up and delivered within this time frame in case you book services via Eurosender platform.
To calculate the estimated time of delivery, you can use the following tool. Usually, it takes 24 hours to execute national delivery and 24-96 hours to ship across Europe.

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Does GLS deliver during weekends?

In some areas or during peak seasons, GLS can also offer deliveries on Saturdays for an extra fee. However, please take into account that this cannot be guaranteed when booking services on our platform, as our standard deliveries are from Monday to Friday.

How to find GLS parcel shops and depots?

Parcelshops are the points where one can drop off or pick up a shipment. In general, parcel shops have longer working hours and shorter waiting times, which is particularly convenient for those who cannot wait for a courier during business hours. You can also find more information about how parcel shops function here.

Currently, GLS parcel shops and depots are available in 14 countries across Europe. You can surf the GLS website to find GLS parcel shops and depots available in your area. Moreover, GLS depots are also the places where the parcels are transferred, scanned or stored for a few days in case the delivery was not successful.

Please note that when booking services through Eurosender and when the assigned courier company is GLS, the parcel will be picked up at your doorstep and delivered to the right address.

GLS Express delivery services

GLS offers three express services for those who need fast deliveries:

  1. GLS ExpressParcel for national parcel deliveries. The delivery is done the next working day or earlier.
  2. GLS EuroExpressParcel for deliveries within Europe. The delivery is done the next working day or earlier.
  3. GLS GlobalExpressParcel for international deliveries. The delivery is done within a few days.

How to get GLS telephone number and contact them?

When your shipment is arranged through Eurosender, we take over the entire communication with the courier service provider. However, if your request is related to the GLS specific time of the pick-up or the delivery of your parcel, such information can be obtained by turning directly to GLS. You can find the GLS contact number in our Help Center or directly, on their website.

If GLS will pick-up and deliver my parcel, do I need to print a shipping label?

Generally, it is not needed. The GLS courier driver will bring the label and attach it to the parcel. However, there are some exceptions depending on the country of the pick-up.
If the pick-up will take place in Sweden and your assigned courier is GLS, your shipment will, in fact, be collected by their partner, DB Schenker and delivered, later on by GLS. In such case, you will receive an e-mail from DB Schenker, with the shipping label, and you will be required to print it and attach it to the parcel.

What items are forbidden from shipping with GLS?

The company would refuse to transport the following types of items:

  • money;
  • precious stones, gold, jewellery, and other valuable items;
  • human remains;
  • animals and insects;
  • plants and flowers;
  • arms and weapons;
  • flammable and dangerous materials;
  • not properly packed shipments;
  • perishable goods and medicines.

Learn more about restricted and prohibited items for shipping via GLS and other courier companies in our article. It is especially necessary to check these conditions before shipping a care package to a nursing home, orphanage, military zone, or any other community in need.

Who assists me with the order if I booked with Eurosender and the selected company is GLS?

Once you booked shipping services with Eurosender, our specialists will take over the communication process with a chosen logistics company. In case any additional information is needed, they will contact you directly via phone or e-mail.
In case you have any more questions about GLS courier services, do not hesitate to contact our team of experienced logistics experts.

The GLS delivery was delayed or failed to happen. What should I do?

Delayed deliveries are not pleasant to experience, but they can occur mostly due to external factors such as traffic jams, weather changes or anything that it is out of courier company’s control.

However, in case it shows in the GLS tracking system that delivery was not successful, this means that the courier made one delivery attempt, but the consignee was not present at the address. In such cases, the courier will come back on the following working date and try to deliver the parcel again.

Find out more about our other logistics partners

Disclaimer: The information above is the result of online research. When looking for more accurate information about GLS courier services, please consult the GLS website or contact them via phone or e-mail.