RETRIEVE YOUR LUGGAGE
Whether you’ve lost it overseas or just in the next town over, follow these easy instructions to locate your lost item and have your lost property or left luggage returned to you safe and sound. Remember to follow these instructions before booking a lost luggage delivery service with Eurosender:
1. Find your lost items – contact the lost and found department of the airport, train station or hotel’s reception desk where you may have lost the item.
2. Verify that you are the owner and ask if they are willing to ship it – you may need to prove this with your ID or a detailed description, depending on the item.
3. Ask for the contact details of a person responsible for the courier to contact to arrange a time for collection.
4. Remember that your item also needs to be packed in order to be shipped. Always check that they are willing to pack the item according to our packing instructions.
5. Book the courier service with Eurosender and let us do the rest. Save on the cost to ship lost and found items from any destination.
6. Be home at the delivery location at the time of delivery and track the progress of your shipment on our tracking tool to have your lost property returned, safe and sound.
HOW TO SHIP
SHIPPING ADDRESS
When arranging lost and found shipping it is essential to provide a complete and correct address. Follow the example below to provide a correct pick-up address when returning your lost property by courier:
After verifying with the airport, hotel or station that they are willing to help and hand over your lost and found item for its delivery by courier, you should take into consideration the following:
LOST AND FOUND SHIPPING
Most lost and found property is returned from train and bus stations and airports. Check out our dedicated pages on lost and found shipping from many destinations:
NEED MORE INFORMATION?
Some hotels can offer to ship left luggage from their hotel rooms; however, others may charge you for handling and shipping the package. Book your left luggage delivery from a hotel directly with Eurosender and get the solution with the best price-to-performance ratio.
It depends on the hotel’s policy for lost and found items. Some hotels will contact guests when they have found lost property in their rooms. Generally, hotels and hostels will keep lost objects between 30 days and 6 months, up to 2 years if the owner is never found. We recommend you contact the hotel as soon as possible to ship left luggage from a hotel room.
Most hotels can arrange a lost luggage delivery service, but in any case, you should always check with them first. If your lost property is rather bulky and you need it turned to you urgently, we recommend to book it through our van delivery service for direct transport within Europe, with no stop-overs.
When preparing left luggage to be delivered by courier, it is recommended to pack the suitcase inside a cardboard box, instead of shipping the suitcase alone. While it is still possible to ship a suitcase on its own, some couriers may refuse collection. Furthermore, insurance will not cover any damage to the suitcase itself, only its contents. For detailed packing instructions for lost luggage deliveries and excess baggage shipping, see our dedicated page.
You can easily track the progress of your lost and found shipment on our tracking tool. Once you book the service, you will receive your tracking number by email, which will be active once your item is collected. If you are unsure about the progress of your shipment, or your tracking has stopped for whatever reason, contact our team directly on our 24/7 chat, who will assist you with your lost luggage delivery.
Yes, the only thing you need to get your lost and found property sent back to you from a cinema or venue is the lost and found office’s complete address and the name of a contact person. Theatres, cinema theatres, opera halls and concert venues usually keep lost and found items for a limited amount of time, so you have better changes of getting your lost property returned if you contact the venue as soon as possible.