Have you ever accidentally opened someone else’s mail and were you not sure what to do? There are a number of ways it can happen that you mistakenly open a mail that is not for you.
Maybe the mail was from someone who previously lived at the address. Or perhaps the delivery man delivered the neighbours’ mail at your address and you did not realize it was not yours until you opened it. Or maybe you accidentally had handed the wrong package to the driver because you had more than one parcel to be shipped.
Couriers service providers are always on the lookout to provide the best service. But with the increasing amount of orders coming in, mistakes are more likely to occur. Packages can travel in many different vans, trucks and depots on their way to you. Although not usual, the label can get damaged or get detached during transit. This could lead to the package being delivered to the wrong address.
Here are a few things you should know if you received a parcel that’s not yours.
What to do when you accidentally opened someone else’s mail?
If you accidentally received or opened someone else’s mail, the first thing you should do is to contact the courier service provider. If you had booked the shipping service through a parcel broker like Eurosender, then you should contact directly the broker. They are your point of contact should any issues occur.
It is your obligation to inform either Eurosender or the courier provider within 48 hours after you received the package. In case the courier company makes a mistake, most probably the courier will come back to collect the mail from your address.
Is it illegal to open the mail that is not for you?
Keep in mind that in many countries it is illegal to open mail or packages that were not addressed to you. However, generally, you will not get in big trouble only by opening it, but by taking items from the package. If you already realised that the package is not yours, then, to be on the safe side it’s better not to open it. If you had already opened it, carefully put back as it was and seal the envelope or box properly.
How to avoid accidentally opened someone else’s mail?
If you notice the mail is not for you at the time the courier is delivering, you should always deny it. Check the shipping label for details about the consignee’s name and actual address.
Tips to avoid a misdelivery
Maybe you have experienced your package being delivered to the wrong address. The next time you order a courier service, keep in mind to:
– Be careful when handing over the parcel. The best way is to hand it over yourself so that you can be sure the courier has the correct package. If you cannot be there, you can ask someone else to hand it over for you. If you leave the package at a location you previously agreed upon, make sure it is clear that this is the package the courier should collect.
– Fill out the correct and complete address. This includes the street name and number, zip code, town/ city and any additional information like the name or number on the doorbell. It can also help to fill out a local phone number for the address of pick-up and delivery. This way the courier has the option to contact you.
– Regularly check the tracking of your package. The fastest way to find out if something went wrong with your parcel is through online tracking. We always advise you to keep an eye on the tracking information. If you notice any irregularities you can contact us at any time for help.
To sum it up, inform Eurosender or the courier immediately when you notice you received mail that does not belong to you. This should be within 48 hours after receiving the mail. From there, we or the courier will help you further.
Last modified: August 3, 2018